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> Archos Av500 Strange 16 By 9 Aspect Ratio
post Jun 19 2006, 02:26 AM
Post #1

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Joined: 19-June 06
Member No.: 10,195


I've bought an AV 500 for recording from a 16 by 9 camera system but when played back the pictures have about 10% of the headroon cut off, i.e. are not true 16 by 9

This also happens when you play out to a tv

Am I doing something daft, or is this the way archos have made the device to suit the TFT screen which seems a little wider than it should be.

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post Sep 26 2006, 09:17 AM
Post #2

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Joined: 10-August 06
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Henri Crohas, P-DG
12 rue Ampère,
91430 Igny

Dear Mr Crohas,
Archos AV 500 30 Gig numbers F053706531 and F05403697
I purchased both these AV 500 player recorders at FNAC Les Halles Paris in May 2006 for my professional work. I understood that they would support an Archos camera - that was withdrawn from the market; I also understood from your own specifications that the Archos AV 500 recorded and supported the 16x9 format. It does not record or display 16x9 format video.
Several of us in Broadcast television have been waiting for a firmware fix to this factory fault. It has not come, your last firmware release was 1.5.12 since then ARCHOS SA appears to have lost interest in its product and its customers. Your customer support is as you must know, catastrophically bad, you have done what you can to avoid publishing your address. On several occasions I have asked for email support information, but I have never had a reply.
I called your help line and was told that I should record video in 4x3 format because 16x9 on an AV 500 doesn’t work. I told them that as a broadcast cameraman it is my clients who stipulate the format, not Archos. I asked if Archos planned to release a firmware fix for this 16x9 format fault and they didn’t know. I asked if it was likely to be fixed and they said “No”.
I congratulate you on the product’s design, which is generally good. I know there have been problems but serious companies (who wish to develop a client base) usually learn the obvious lesson that they have to fix faults and look after clients’ genuine queries.

The simple truth is that you are of course a French company and as anybody who has spent any time at all in France knows to their cost, French after sales service is stunningly bad, almost non existent. Service generally is quite often insulting. As a P-DG can you tell me how a country that manages great innovative design seems incapable of offering service or repair? All my camera and broadcast equipment is necessarily repaired abroad. I have learned the hard way not to trust French Engineers to get it right, to misdiagnose, lose parts or simply cheat on repairs.
ARCHOS SA is discussed on the internet in the most derogatory terms. Does Archos SA have to take such little care? What do you intend to do to rectify this? Can you tell those of your clients who appear to have misplaced their trust in an ARCHOS SA firmware fix, that you will produce one very soon?

Yours sincerely
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Posts in this topic
Steadi   Archos Av500 Strange 16 By 9 Aspect Ratio   Jun 19 2006, 02:26 AM
Steadi   Got bored today and measured the visible screen on...   Jun 19 2006, 07:46 AM
omro   Check the picture format of the AV500, it has an a...   Jun 20 2006, 05:14 AM
Paris7   QUOTE(Steadi @ Jun 19 2006, 12:26 PM)[FONT=Im...   Aug 10 2006, 01:23 AM
Steadi   Yup Have tried everything... brilliant piece of k...   Aug 16 2006, 02:06 AM
Paris7   [/quote] Contact me by email, I do know someon...   Aug 17 2006, 02:35 AM
Paris7   [quote=Paris7,Aug 17 2006, 12:35 PM] [quote=Steadi...   Aug 23 2006, 05:07 AM
Paris7   Not good news for Archos AV 500 owners, especially...   Aug 30 2006, 06:59 AM
Steadi   Thanks Paris 7 I'm so disappointed in my arch...   Aug 30 2006, 01:14 PM
Paris7   ARCHOS SA Henri Crohas, P-DG 12 rue Ampère, 91430...   Sep 26 2006, 09:17 AM
Paris7   Wrote to Henri Crohas (Archos CEO) Sept 26th - So ...   Oct 2 2006, 02:26 PM
Steadi   Hi All Just to keep you posted I returned my AV50...   Oct 9 2006, 07:49 PM
Paris7   QUOTE(Steadi @ Oct 10 2006, 05:49 AM)Hi All ...   Oct 17 2006, 09:02 AM
Paris7   QUOTE(Paris7 @ Oct 17 2006, 07:02 PM)QUOTE(St...   Oct 28 2006, 12:01 PM
zmiq2   Stedi, are you still selling your unit?   Sep 26 2006, 11:25 AM
dpr   Hi all, I've been contemplating an AV604 for ...   Dec 1 2006, 12:50 PM
Pooua   QUOTE(dpr @ Dec 1 2006, 03:50 PM)Hi all, I...   Dec 7 2006, 11:05 PM
dpr   Well, with no word from anyone to convince me othe...   Dec 7 2006, 07:39 AM
zmiq2   I find Original Picture to often suit best. With ...   Dec 9 2006, 08:01 AM

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