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> Zaurus Touch-Screen Problem
post May 11 2004, 03:37 PM
Post #1

Group: Members
Posts: 25
Joined: 19-March 04
Member No.: 2,412

My SL6000L's touch-screen suddenly stopped working. After unsuccessfully trying out all the procedures mentioned in page 84-88 of the user's manual, I finally had to do a disk format. The touch-screen started working, but I lost my precious font resolution. In other words, the smoothness of the font was lost and I can now see serrations in the fonts.

If anyone had been through a similar kind of problem, I would appreciate your help and inputs.

I contacted SHARP service people and as usual they were ignorant (they stink), arrogant and stupid. Yes! these guys are stupids in my experience. They didn't seem to have any product knowledge and were trying hard to blame me.

May I suggest that those of us facing shabby treatment from SHARP should file a complaint with the Better Business Bureau (www.bbb.org)? That way, if enough people file complaints, SHARP service people might be forced to be polite and helpful. Afterall, we all spent $700 on this machine and wouldn't we want some kind of service from SHARP for this investment at least during the warranty period?

Angry and sad,

SL-5600; SL-6000L; 256MB+256MB SD; Micro Innovations Keyboard; Ambicom WiFi for SL-5600
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