freshroastedpeanut doesn't have a personal statement currently.
Gender Not Set
Joined: 28-November 04
Profile Views: 286*
Last Seen: 23rd March 2005 - 04:51 PM
Local Time: Jan 19 2017, 04:50 AM
23 posts (0 per day)
* Profile views updated each hour
7 Jan 2005
I ordered a Pocketop keyboard for my 6000L back in November based on the many recommendations from this site. After 3 weeks the keyboard had not shown. I contacted their service organization directly, but didn't hear back for a couple of days. At this point it was the week before Christmas, and I figured they were probably just getting caught up in the holiday rush. I waited a couple more days and called, leaving a message on their voicemail, asking if they had shipped the order and when it might arrive.
Much to my display the message I received back stated that yes, the order had been shipped, and UPS had marked it as delivered. Someone in my neighborhood had a shiny new keyboard, but it wasn't me. I sent a reply email, thanking them for the response, and grumbling about shifty neighbors.
I got back a short reply, stating "Happy New Years!".
Today the replacement was there, on my doorstep. Marked on the shipping receipt: "Gratis- not requested."
I can't speculate if this is standard Pocketop policy or just a spur of the moment decision, but they have made a loyal customer. And the keyboard works great too . I wanted to share this story with the Z community because it is unusual to find companies that support customers this well.
*I'm not affiliated with Pocketop in any way, other than being a very satisfied customer.
freshroastedpeanut has no visitors to display.
Other users have left no comments for freshroastedpeanut.
There are no friends to display.
|Lo-Fi Version||Time is now: 18th January 2017 - 08:50 PM|