OESF | ELSI | pdaXrom | OpenZaurus | Zaurus Themes | Community Links | Ibiblio

IPB

Welcome Guest ( Log In | Register )

Profile
Personal Photo
Options
Options
Personal Statement
freshroastedpeanut doesn't have a personal statement currently.
Personal Info
freshroastedpeanut
Age Unknown
Gender Not Set
Location Unknown
Birthday Unknown
Interests
No Information
Statistics
Joined: 28-November 04
Profile Views: 207*
Last Seen: 23rd March 2005 - 04:51 PM
Local Time: Nov 23 2014, 05:15 PM
23 posts (0 per day)
Contact Information
AIM No Information
Yahoo No Information
ICQ No Information
MSN No Information
* Profile views updated each hour

freshroastedpeanut

Members


Topics
Posts
Comments
Friends
My Content
7 Jan 2005
Hello all,

I ordered a Pocketop keyboard for my 6000L back in November based on the many recommendations from this site. After 3 weeks the keyboard had not shown. I contacted their service organization directly, but didn't hear back for a couple of days. At this point it was the week before Christmas, and I figured they were probably just getting caught up in the holiday rush. I waited a couple more days and called, leaving a message on their voicemail, asking if they had shipped the order and when it might arrive.

Much to my display the message I received back stated that yes, the order had been shipped, and UPS had marked it as delivered. Someone in my neighborhood had a shiny new keyboard, but it wasn't me. I sent a reply email, thanking them for the response, and grumbling about shifty neighbors.

I got back a short reply, stating "Happy New Years!".

Today the replacement was there, on my doorstep. Marked on the shipping receipt: "Gratis- not requested."

I can't speculate if this is standard Pocketop policy or just a spur of the moment decision, but they have made a loyal customer. And the keyboard works great too wink.gif. I wanted to share this story with the Z community because it is unusual to find companies that support customers this well.

Go Pocketop!


*I'm not affiliated with Pocketop in any way, other than being a very satisfied customer.
Last Visitors
freshroastedpeanut has no visitors to display.

Comments
Other users have left no comments for freshroastedpeanut.

Friends
There are no friends to display.
RSS Lo-Fi Version Time is now: 23rd November 2014 - 09:15 AM