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tripdad
Please rate your experiences with Archos Technical Support. 1 = Lowest Rating
10 = Highest rating
jrfuda
I've voted "1" becuase I cannot get to their support site at all - I always get redirected to the Archos store.
tripdad
QUOTE(jrfuda @ Aug 22 2006, 09:05 AM)
I've voted "1" becuase I cannot get to their support site at all - I always get redirected to the Archos store.
*


Click on the Help in the upper left corner, then click on Contact Technical Support.
They recently changed their site and it is AFU. Sevral links are screwy.
jrfuda
QUOTE(tripdad @ Aug 22 2006, 12:28 PM)
QUOTE(jrfuda @ Aug 22 2006, 09:05 AM)
I've voted "1" becuase I cannot get to their support site at all - I always get redirected to the Archos store.
*


Click on the Help in the upper left corner, then click on Contact Technical Support.
They recently changed their site and it is AFU. Sevral links are screwy.
*



Thanks for the tip, however, it did help much. Here's the automated reply I received:

QUOTE
From: tech-support.us@archos.com
Subject: Automatic Response

[English] This e-mail address no longer receives electronic mail.  Please submit your technical support questions on our web form:
(http://www.archos.com/support/customer_support/hotline.html}
If you are replying to a response that you have already received from our technical support team, please use the web form and include any previous correspondences.

[Español]Este enderezo e-mail ya no recibe mas mensajes electrónicos. Por favor utilice el formulario electrónico disponible al enderezo siguiente :
http://www.archos.com/support/customer_support/hotline.html
Si está respondiendo a un mensaje de nuestro suporte técnico, utilice también el formulario citado y copie toda la correspondencia anteriormente trocada.

[Français] Cette adresse e-mail ne reçoit plus de messages électroniques.
Veuillez remplir le formulaire qui se trouve à l'adresse (http://www.archos.com/support/customer_support/hotline.html} pour toute question à notre support technique.
Si vous répondez à un message envoyé par notre support technique, veuillez utiliser le formulaire et inclure toute correspondance précédente.


And, of course, clicking on those links redirects you to the Archos store.

If there was a "0" option to vote, I'd have used it...

Thanks for the help, though tripdad. Maybe there website issues are temporary...
packdragon
I emailed their technical support to see if I could recover the Iceblox game my stupid friend deleted. About 2 days later I got the following response:


You can check at the FTP site below. Otherwise we do not have it.

ftp://support.archos.com


They didn't have it. sad.gif Does anyone else here have it??
aloha12
damn i voted 10! i wanted to vote 1, i misunderstood the thing
Roadrunner
I voted 1.
I asked the question," How do I connect to a digital Tv to record,as I do not have a seperate freeview box?" and "My Archos 504 keeps freezing"
The reply was,"Connect to the TV out and press record"

Iasked," The volume level level on my (Replacement) Archos 504 is so low it can hardly be heard, even at full volume."
The reply was that EU regs set the volume level and it was illegal for them to tell me how to raise it!

So my question is, What EU reg. says that I can listen to my MP3, TV, CD, etc, but not to my Archos 504?
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