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Zaurus_Support
AlertUSB when trying to connect:

When the message is received on the screen, do not click yes or no. Unplug the USB cable from the unit and then select No from the error message. You should then be able to plug the cable back into the unit and sync. If not, repeat.

Syncing issues:

We recommend using the C860 drivers for the C3000. We have had reports of the C3000 drivers causing syncing issues. This unit will work with the English sync software. Please make sure to select the Mode Setting of PC Link Setting in PC Link.

Can't read/write to my storage card when using the device as a USB Hard Drive:

In PC Link, you need to select the storage card under Mode Settings before plugging in the USB Cable. It defaults to Internal HDD.

Phone numbers lost in Address Book:

This is a known issue. We recommend placing the phone numbers in another area until we find a solution. This is not due to the English conversion.

Fonts are too small:

Dynamism units are shipped in a Japanese<->English hybrid mode (a.k.a zh_TW) to allow the translation software to work. This also retains the Kanji input methods. If you are not using the translation software, you can type the following in Konsole to switch to pure English mode:

su
reconv

The unit will reboot. All Japanese input methods (except for the default keyboard) will be removed.

Typing the command again will restore the unit back into the hybrid mode and replace all input methods.

Please note that this only works with Dynamism units (Although it is just a simple script).

I need an NAND backup file:

Please email c700support@dynamism.com if you would like to host a restore file. (16MB or 10.5MB Zipped)

I am trying to install an Opie package but ipkg-new isn't working:

ipkg-new installs in /home/root/usr/local/bin and is not in the path. Due to Sharp's partitioning of the internal hard drive, some paths will need to be added to the .profile or the files linked to /usr/local/bin. Alternately, you can run /home/root/usr/local/bin/ipkg-new isntall <package_name>.

System will not boot past Sharp boot screen:

First solution (Will erase all data):
1) Remove the battery cover and press the reset switch.
2) Replace the battery cover.
3) Hold the OK button and power on the unit.
4) Plug in the unit.
5) Select the third option in the menu.
6) Select the first option in the second menu.
7) Wait (May take longer then 5 minutes).
System will then boot in Japanese. Dynamism customers should email c700support@dynamism.com to obtain further instructions for their units.

Second Solution (Will not erase data, but not for a novice):
Dynamism units are shipped with Telnet enabled. If the unit was last set to Sync in PC Link Setting, you may be able to still connect the unit to your PC and connect. You will need a Telnet application (we recommend Putty). You can telnet to the unit at ip 192.168.129.201 and login as zaurus. You can then use the Telnet session to correct the issue.


NOTE: Please note that only Dynamism customers should use the c700support@dynamism.com email for support issues.

DISCLAIMER: Dynamism only warranty’s units purchased from Dynamism. All other users performing actions, suggested in these forums, performs the actions at their own risk and at no fault of Dynamism.
Zaurus_Support
I will continue to add as questions come in.
laurent
Hi all,

I bought a SL-C3000 few weeks ago, and it seems that my Hard Drive has a problem.
During the boot process, just right above the red SHARP Logo, I get a small message :
"HDD1 Error!!"
Then the Zaurus SL-C3000 hangs, and I get nothing more.
sad.gif

After a small analysis of the Hard Drive, thanks to a special mode of the M+D Boot process (services 3/3 -> Extra Menu -> HDD Diag Menu, page 2/2 -> HDD File Backup), I discovered that my hard drive had lost the partitions.

By using fdisk, I was then able to reconstruct the partitions tables. Some friends gave me images of hda1 hda2 hda3 (and full hdd also) thanks to the "dd" command. I've tried to recover the HD, but I still get a "HDD1 Error!!" message during the boot process.

According to you, what should I try, is it something known ? By using google, it seems that there is not so much people with this message ; and even if I cannot really read japanese, I've not been able to find valuable help on the Net.

Is there an easy way to recover the Hard Drive of a Zaurus SL-C3000 ? Should I recover the NAND too ? ...

Thanks for your help,

laurent
Zaurus_Support
There is a backup for the hard drive in the diagnostic menu. I recommend using this to reconstruct and not the dd command. Make sure to mkfs on those partitions if you repartion. I understand this isn't needed with dd, but it can help. hda1 and hda2 are ext3 and hda3 is vfat. As well, the drives are as follows (1k blocks):

/dev/hda1 99521
/dev/hda2 398282
/dev/hda3 3478852

My biggest recommendation is to use the flash menu (Hold OK when powering on) and not the diagnostic menu to try to reconstruct. Use option 3 and try all 3 options. Make sure the unit is plugged in before attempting. This should clear the partitions and allow the unit to re-symlink.

As well, if this is a Dynamism unit, it may be easier to just allow us to reconstruct and diagnose the unit. If we find something wrong with the drive, we can ship it back to Sharp for you. It does take some time, but it doesn't cost you anything for us to RMA. As well, we will attempt to recover the data on the unit for you.

This does sound like some of the issues we received with earlier models. The partitions on the NVRAM were corrupt and we needed to recover. The nice part was the diagnostic menu would allow for full flashing. It seems the options in the diagnostic menu on the C3000 also do this with the hard drive. A full recovery should be possible as long as the drive is not damaged.
Zaurus_Support
I stand corrected. The hd backup mode only drops you into a console. It seems you will still need to tar hdd1 from there.
laurent
Hi,

I've used the +OK Boot mode (didn't know that !).
I plugged the AC as you said (a warning forbids to go further if unplugged).
I then tried option 3, and then clicked on the option 1 (without understanding the Kanji).
After few minutes, I got my Zaurus back in its initial state !

So, thank you so much for your help ! I hope I'll be able to find interesting things on this toy and to help here too in the future.

Warmest Regards !

laurent (who bought it directly in Tokyo / Akihabara).
Zaurus_Support
Glad I could help. I think you are going to love the C3000. I truely believe that it is the best Zaurus yet. I really can't wait to see OZ and pdaXrom on it though.
Zaurus_Support
UPDATE: Disclaimer added.
Zaurus_Support
UPDATE: Added System will not boot past Sharp boot screen: and NOTE:.
ThC
I was just wondering : is it possible to do a full HD backup/restore using the service menu and another 4Gb freshly formated microdrive in the cf slot ? or will the backup take more than 4Gb ?
pelon
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
donaldfr
Fonts are too small:

Dynamism units . . . If you are not using the translation software, you can type the following in Konsole to switch to pure English mode:

su
reconv

I tried this on the C3000, and it seems to work fine. It didn't on the C860; I got a command not recognized error.

Is there a corresponding command for the C860?

(I got rid of too-small fonts by moving all fonts below a certain size to another directory, re-booting, and the machine worked fine with the remaining, larger fonts. Quick-and-dirty, but it worked!)

-- Donald
Zaurus_Support
QUOTE(donaldfr @ Jan 10 2005, 10:49 PM)
Fonts are too small:

Dynamism units . . . If you are not using the translation software, you can type the following in Konsole to switch to pure English mode:

su
reconv

I tried this on the C3000, and it seems to work fine. It didn't on the C860; I got a command not recognized error.

Is there a corresponding command for the C860?

(I got rid of too-small fonts by moving all fonts below a certain size to another directory, re-booting, and the machine worked fine with the remaining, larger fonts. Quick-and-dirty, but it worked!)

-- Donald

This command is new for the C3000 unit's conversion. It will not work on the C860.
donaldfr
can't figure out where to put my data files on the new machine.

I've tried copying everying on the old machine in,

/home/Zaurus/Applications/dtm
/home/Zaurus?Applications/addressbook

to

/hdd2/Applications/dtm
/hdd2/Applications/addressbook

on the new machine (after moving what was originally in these directories to backup directories).

It is my understanding that this is where the data is stored. However, the applications still will not start with my data.

Suggestions?

Thanks!

-- Donald
devster
QUOTE
First solution (Will erase all data):
1) Remove the battery cover and press the reset switch.
2) Replace the battery cover.
3) Hold the OK button and power on the unit.
4) Plug in the unit.
5) Select the third option in the menu.
6) Select the first option in the second menu.
7) Wait (May take longer then 5 minutes).
System will then boot in Japanese. Dynamism customers should email c700support@dynamism.com to obtain further instructions for their units.


Trying this, at the second menu (step 6) it would not proceed - it gave a japanese dialog prompt with an OK button, clicking it, would not let me proceed, coming back to the menu again.

What to try next? A D+B restore of the ROM? I have a conics (purchased 17/11/04) unit, and the conics .DBK file, but Im a little unsure given that Trisoft has a pre dec and post december backup (not DBK files?), and if this will work.

My unit is frozen at the sharp bootup, with a grep /etc/pcmcia/stab error (see other posts)

cheers,
Devon
Charlovski
QUOTE(devster @ Jan 30 2005, 10:55 AM)
Trying this, at the second menu (step 6) it would not proceed - it gave a japanese dialog prompt with an OK button, clicking it, would not let me proceed, coming back to the menu again.

You should get a confirmation (YES/NO, OK/CANCEL) dialog after selecting the 3th followed by the 1st item in the servicemenu. Within this dialog you should select the option on the left to confirm. Strange yours has only one button?
devster
QUOTE(Charlovski @ Jan 30 2005, 09:53 AM)
QUOTE(devster @ Jan 30 2005, 10:55 AM)
Trying this, at the second menu (step 6) it would not proceed - it gave a japanese dialog prompt with an OK button, clicking it, would not let me proceed, coming back to the menu again.

You should get a confirmation (YES/NO, OK/CANCEL) dialog after selecting the 3th followed by the 1st item in the servicemenu. Within this dialog you should select the option on the left to confirm. Strange yours has only one button?
*




ahhh... yeh... by that stage of trying to recover, it was getting late, and I was mindlessly pressing the OK button on each item.... now I see its actually 2 and one says Y and one says N .... blink.gif

its just restored... but im not so happy Ive lost the whole setup...

anyway, tnx for the prod!!

cheers,
D.
Charlovski
QUOTE(devster @ Jan 31 2005, 01:36 PM)
its just restored... but im not so happy Ive lost the whole setup...

At least it boots again and the backup/restore application in the Settings tab is available... (you did make a backup, right?)
devster
ahem... I wont answer on the grounds I may incriminate myself ph34r.gif
iamasmith
QUOTE(pelon @ Dec 29 2004, 07:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*


Pelon,

Good work, sorry you had to go through the pain before anyone else but you answered a crucial answer that I was waiting for before upgrading my SL-C860 to an SL-C3000 (man I gotta have that storage).

It looks like, and perhaps you can confirm this, that the NAND image carries a mini Linux distro that can be booted using the D+B menu. Or did I get that wrong, is that the same kernel that the Z boots anyway (just fails later on if you hosed the HDD). Anyway, have string'ed my way through the NAND image and can see references to the kernel and busybox with various commands alongside (the busybox links) so if you can pull yourself back from the brink using a NAND image then that's good enough for me.

(also got your hdd1 image).

Once again, thank you so much. Hopefully this is the first step towards getting some custom ROMs build for the 3000.

Regards,

- Andy
bear426
Syncing issues:

We recommend using the C860 drivers for the C3000. We have had reports of the C3000 drivers causing syncing issues. This unit will work with the English sync software. Please make sure to select the Mode Setting of PC Link Setting in PC Link.


Where would I get the C860 drivers because I too am having trouble syncing with the SLC3000? The drivers don't remain in device manager and when the unit actually communicates, which is practically never, I then get a message that states I have an incorrect value and then the whole process shuts down.
Jennifer
TRIsoft
QUOTE(bear426 @ May 14 2005, 12:56 AM)
Syncing issues:
The drivers don't remain in device manager and when the unit actually communicates, which is practically never, I then get a message that states I have an incorrect value and then the whole process shuts down.
Jennifer
*

Jennifer,
have you followed the instructions : here ?

///TRIsoft

Marc Stephan
bear426
The drivers don't remain in device manager and when the unit actually communicates, which is practically never, I then get a message that states I have an incorrect value and then the whole process shuts down.
Jennifer

Jennifer,
have you followed the instructions : here ?

///TRIsoft

Marc Stephan
*

[/quote]

Hi Marc,
Yes, I was given this information in the beginning -- successfully installed the Japanese drivers from the 3000, and pasted the English version of Intellisync (found in the 5600 software) over the Japanese one. There was communication at first, but no longer.
You mentioned something about the 3000 drivers not being good, that I should be using the 860 drivers. Is this what I should actually do and will this solve my problem? If so, can you guide me to the site where I would get them? I very frustrated. Thanks.
Jennifer unsure.gif sad.gif
TRIsoft
Jennifer,
we tested the procedure with WinXP (SP2), Win2000 and
Win 98.
Slight problems with drivers only encounter with Win2000
and they can be solved by changing the TCP/IP mode in
the IntelliSync settings (in this case the "SL-series" driver
will be reinstalled).
Please tell us a bit more about the PC side (what OS,
Firewall, Antivirus...). And i guess it's a good idea to open
a new thread for this.

///TRIsoft

Marc Stephan
bear426
QUOTE(TRIsoft @ May 15 2005, 03:27 AM)
Jennifer,
we tested the procedure with WinXP (SP2), Win2000 and
Win 98.
Slight problems with drivers only encounter with Win2000
and they can be solved by changing the TCP/IP mode in
the IntelliSync settings (in this case the "SL-series" driver
will be reinstalled).
Please tell us a bit more about the PC side (what OS,
Firewall, Antivirus...). And i guess it's a good idea to open
a new thread for this.

///TRIsoft

Marc Stephan
*


Hi Marc,
I'm a little confused by your response. Does it mean I should be using the 860 drivers or staying with the 3000 ones? Also, I have changed the TCP/IP settings on Intellisync (re the 3000 drivers) and on the unit - and still I get nothing blink.gif Any ideas?
Jennifer
Wareazy
QUOTE(pelon @ Dec 29 2004, 03:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*



I tried to Use your guide to restore my zaurus 3000. I orignially screwed the pooch installing openBsd 3.7.

And now i only get HDD1 error.

So following your instructions i get to step 4. type in your commands and get this
"
modprobe: modprobe: Can't locate module block-major-22
/dev/hdc: No such device or address

sfdisk: cannot open /dev/hdc read-write
"


If i try using the "mkhdd.sh" file i pretty much get the same error ... just more words to it ... MUCH MORE.

Some one help a newbie out please! Im going on a week trip on thursday and would really love to have a working Zaurus by then!
AndyTiedye
QUOTE(Wareazy @ May 22 2005, 10:39 PM)
QUOTE(pelon @ Dec 29 2004, 03:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*



I tried to Use your guide to restore my zaurus 3000. I orignially screwed the pooch installing openBsd 3.7.

And now i only get HDD1 error.

So following your instructions i get to step 4. type in your commands and get this
"
modprobe: modprobe: Can't locate module block-major-22
/dev/hdc: No such device or address

sfdisk: cannot open /dev/hdc read-write
"

might be on /dev/hda if there's nothing in the CF slot.



If i try using the "mkhdd.sh" file i pretty much get the same error ... just more words to it ... MUCH MORE.

Some one help a newbie out please! Im going on a week trip on thursday and would really love to have a working Zaurus by then!
*

pelon
QUOTE(Wareazy @ May 22 2005, 10:39 PM)
QUOTE(pelon @ Dec 29 2004, 03:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*



I tried to Use your guide to restore my zaurus 3000. I orignially screwed the pooch installing openBsd 3.7.

And now i only get HDD1 error.

So following your instructions i get to step 4. type in your commands and get this
"
modprobe: modprobe: Can't locate module block-major-22
/dev/hdc: No such device or address

sfdisk: cannot open /dev/hdc read-write
"


If i try using the "mkhdd.sh" file i pretty much get the same error ... just more words to it ... MUCH MORE.

Some one help a newbie out please! Im going on a week trip on thursday and would really love to have a working Zaurus by then!
*



Yes, The instructions state that you should put a CF card in the slot before you partition. As stated by a previous poster, if you don't you'll end up with the internal disk being /dev/hda. I don't remember why at the moment, but I had difficulties when partitioning on /dev/hda. Let me know how it works out.
johnwong
" I've created a HOWTO on restoring a C3000 from scratch."

Thank a lot for your good work! I lost my hd data when try to install openbsd. I have my hard disk data back, your instruction is very clear. You save my life! thanks!

John Wong
usunoro
QUOTE
Yes, The instructions state that you should put a CF card in the slot before you partition. As stated by a previous poster, if you don't you'll end up with the internal disk being /dev/hda. I don't remember why at the moment, but I had difficulties when partitioning on /dev/hda. Let me know how it works out.
*


I just recently restored using an SD card, and have seen no effects from having partitioned hda. At first it threw me for a loop though that hdc didn't exist, as there's no indication that may happen in the directions.
Mersault
QUOTE(pelon @ Dec 29 2004, 09:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*

I can't thank you enough for this precious information!! rolleyes.gif

Yesterday my Zaurus SL-C3000 was an overpriced paperweight getting dusted somewhere in my closet, nobody was interested in buying it from me. In 24h I've got wlan-connection working. The next thing was to get Zaurus in to the condition it was in the beginning. This took hours, because I've tried every possible ROM/OS version. With the help on your page, I got trough it.

I can add one thing that took hours to overcome: I could not get CF card to work with the NAND restore. It worked fine with my SD card but _only after I'd formated the card into FAT_ (FAT32 not working). Hope someone can find this usefull in the future.

Keep up the good work!
-Mersault-
cre8nlove
hi, I'm in japan looking at the 3200 (6 gig hd) i want it but only find it in japanese.. can you tell me how to get it into english? the page that was wonderfully set up listed here before seems great.. if i could find how to use it scince i get NO english at all on this new gadget here.. any hope? or should i just pass it up till later. thanks!
Meanie
QUOTE(cre8nlove @ Mar 19 2006, 10:43 AM)
hi, I'm in japan looking at the 3200 (6 gig hd)  i want it but only find it in japanese..  can you tell me how to get it into english?    the page that was wonderfully set up listed here before seems great..    if i could find how to use it scince i get NO english at all on this new gadget here..    any hope?  or should i just pass it up till later.    thanks!
*


Just do what everyone else did and learn Japanese so you can use your Zaurus tongue.gif

Seriously, all you need to do is to change the locale to en instead of ja

All the new clamshell models are only available in Japanese and only sold by Sharp in Japan. You would need to convert the C3200 just like you would with a C3100 or earlier models. Some companies outside of japan convert them for you but that's like a 5 minute job.
rokugo
QUOTE(cre8nlove @ Mar 19 2006, 08:43 AM)
hi, I'm in japan looking at the 3200 (6 gig hd)   i want it but only find it in japanese..   can you tell me how to get it into english?    the page that was wonderfully set up listed here before seems great..    if i could find how to use it scince i get NO english at all on this new gadget here..    any hope?   or should i just pass it up till later.    thanks!
*



You posted the exact same question in three other unrelated threads.

Please stop it.
Mieszko
QUOTE(pelon @ Dec 29 2004, 09:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*

damn !! the page is dead sad.gif anyone have a backup of the how to ?
it can help me to restore my c3k wink.gif

thx !!
cloneofsnake
Hi, I've been doing research on here & the net about Zaurus, bought my C3100 in March in Tokyo (PC Bomber 59800 Yen).

Question is - what's the password for zaurus user and root user? I've searched and searched and couldn't find anything!

(I can read Japanese and prefer to stay w/ the original Sharp ROM right now, I'm relatively new to Linux so I am afraid of messing things up.)

Thanks!
xamindar
There is no password by default unless you set up the zaurus security. In that case the root password will be that 4 digit number you used.
lowen
QUOTE(Mieszko @ May 20 2006, 12:22 PM)
QUOTE(pelon @ Dec 29 2004, 09:08 PM)
I've created a HOWTO on restoring a C3000 from scratch.
Other than hardware problems, there should never be a need to send it back for reflashing.
I hope it helps.
*

damn !! the page is dead sad.gif anyone have a backup of the how to ?
it can help me to restore my c3k wink.gif

thx !!
*


Use the WayBack Machine at Archive.org:
http://web.archive.org/web/20050205134428/...fag.com/zaurus/
maystorm
QUOTE

How long would these archives be alive? Are they archived forever?
Meanie
QUOTE(maystorm @ Jul 14 2006, 08:09 PM)
QUOTE

How long would these archives be alive? Are they archived forever?
*



someone just copy it to the wiki for reference and whoever volunteers to do it can also format and make it look nice smile.gif
Jon_J
I zipped up the html page along with the address, if anyone wants it for later refrence.
danboid
QUOTE(Zaurus_Support @ Nov 30 2004, 01:09 AM)
There is a backup for the hard drive in the diagnostic menu.  I recommend using this to reconstruct and not the dd command.  Make sure to mkfs on those partitions if you repartion.  I understand this isn't needed with dd, but it can help.  hda1 and hda2 are ext3 and hda3 is vfat.  As well, the drives are as follows (1k blocks):

/dev/hda1 99521
/dev/hda2 398282
/dev/hda3 3478852

...

*


Zaurus_Support:

Could you please edit the first posting in this thread to include this information and could you also explain how to apply this info to fdisk. I recently used these figures to re-partition my c3000 MD but I'm not sure I did it correctly. When fdisk asked me to input the size of partition 1 I entered

+99521K

Is that right or should I have entered just

+99521

??

My installation of cacko failed with a HDD error after doing that, probably because I didn't format the partitions as I thought the cacko installer would do this? I got cacko working again by using the mystical recovery procedure listed in the c3000 pdaxromb2 thread which I've Anton will be adding to his Cacko docs soon.
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