OESF Portables Forum
General Forums => General Discussion => Topic started by: marshmn on March 01, 2005, 05:45:10 am
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Hi,
I was wondering if anyone has had any good/bad experiences with ShirtPocket.co.uk over the last few months?
I know that their website states that they are in the process of moving etc, and that might be the cause of some problems for them, but still I found a couple of worrying posts on the internet:
http://www.totalpda.co.uk/forum/showthread...p=7889#post7889 (http://www.totalpda.co.uk/forum/showthread.php?p=7889#post7889)
See the last couple of posts in this one:
http://groups-beta.google.com/group/comp.s...75855425053363/ (http://groups-beta.google.com/group/comp.sys.palmtops/browse_thread/thread/7375855425053363/)
http://groups-beta.google.com/group/micros...90bea10f02051d/ (http://groups-beta.google.com/group/microsoft.public.pocketpc/browse_thread/thread/9690bea10f02051d/)
I also noticed that the account they use on this board (Zuber) also doesn't seem to have been active since mid-January, and hasn't posted anything since last December...
So anyone had any recent contact with them?
Thanks,
Matt
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Plenty of people have bought from Shirtpocket without any problem (myself included). You are always going to find someone who has had a problem and of course they'll be the loudest because they're not happy.
I was in fairly regular contact with zuber up until the end of December. I was wondering where he had gone. I am guessing it is taking longer than expected to sort out the new office and internet connection etc etc.
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I've also read several good reports about shirtpocket on this, and other, forums, so hopefully you're right and it's just a temporary blip whilst they are changing premises etc...
Matt
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Unfortunately, I bought a WIFI card from them 2 weeks ago and it still hasn't arrived. No response to emails or phone calls.
Hope they get up and running again, but I fear the worst.
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I don't know what to think really. There is some activity on their website, I notice that they changed the date that they expected to have everything back to normal from 25th Feb to 28th Feb at the weekend, and then their site seemed to be mostly down for yesterday. So someone seems to be around doing something at least...
But it is a bit worrying that some of those posts I linked to say that they weren't able to get in contact with them for 6 weeks and that they were having to resort to going to their credit card vendors to claim their money back etc...
Matt
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Not in the last few months, but I'd say their after sales service is fairly poor.
I asked them about upgrading to the Japanese 1.40 Rom for an 860, as I was having SD card problems, and it sounded on Sharp's site as if this might help.
As far as I can figure out by myself, ShortPocket seem to make a couple of changes to the stock ROM to the address book (to sort properly?) and to the input methods. Maybe 10 files are involved.
I asked if they could either tell me what the changes were, so I could back-apply them myself, or if they were a "secret", then if they could supply an update on CD.
I thought this would be trivial, as they would be converting incoming 860s with the 1.40 ROM for new customers.
(1)
It took many months to get any reply, and then
(2)
they offered me what I wanted for £25 (My memory is a little hazy, but I think they offered me an update on CD).
That seemed pretty steep for some work they had already done, when all they had to do was post it out.
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I too have found them unresponsive. I placed an order December 31 2004. It took longer than expected to get the money into my moneybookers account so I tried to call ShirtPocket and I also sent several e-mails (January 7, 17, 31 and February 7 and 14) asking if I could change the payment method by I never received any reply. So whatever problem there is, it's not due to poor post-sales service.
My order was eventually listed as cancelled, but I never asked for that nor did I receive any information via e-mail when it was done.
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When I had a C860, I got it from them, I was told on the phone they had a few in stock if I wanted to place an order immediately I'd get one. I did and then found out I would have to wait, it took the best part of a month if I recall, it felt like that anyway. Then when I did get it, their after-sales support was lousy. In fact the only support I got was on ZUG via Zuber.
I'd say if you're in the UK, i.e. within the EU, find another supplier that is also in the EU.
If they are not delivering what you want, don't deal with them. Companies usually pay attention when customers start going elsewhere.
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When I had a C860, I got it from them, I was told on the phone they had a few in stock if I wanted to place an order immediately I'd get one. I did and then found out I would have to wait, it took the best part of a month if I recall, it felt like that anyway. Then when I did get it, their after-sales support was lousy. In fact the only support I got was on ZUG via Zuber.
I'd say if you're in the UK, i.e. within the EU, find another supplier that is also in the EU.
If they are not delivering what you want, don't deal with them. Companies usually pay attention when customers start going elsewhere.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=69151\"][{POST_SNAPBACK}][/a][/div]
I've imported and converted Zaurus for quite a few people on here as well as other places.
If anyone wants one, drop me a PM and I can sort out some pricing.
Can provide plenty of references and good feedback on places like eBay.
I'm in the UK, but would consider sending to EU countries.
Cheers
Marc
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Well I didn't get my Zaurus from ShirtPocket but I have bought a number of accessories from them, including a WiFi card, and I've always found them to be very responsive.
If they have what I want at a reasonable price I usually choose ShirtPocket over other suppliers. They haven't let me down yet.
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Well, there seems to be lots of consensus that they have been good in the past, but my experience (and that of others since the start of this year) seems to be somewhat different....
I know that they are in a transition of moving location etc, but this seems to have caused lots of problems and no one seems to have been able to contact them for several months.
I would suggest that if anyone is planning on buying something from them that they first make sure that they can get in contact with them before placing their order.
I hope they get themselves back in order soon and repair their reputation.
Matt
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I too have been waiting for a couple of weeks for shirt pocket to send my C3000, checking their site every day.
Today 8/3/05 I noticed a change in their site:
"IMPORTANT INFO (Updated): The server move is now complete. Site should now be fully operational again. Office move is mostly complete and new lines should be in place in the next few days. Sorry for the inconveniance caused dureing the move." -shirtpocket.co.uk
so hopefully now they will be back on their feet.
Neil M
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I have also been waiting for a couple of thinks from Shirtpocket. I ordered a wifi card, 256MB CF card and a USB adaptor. I have been waiting almost 2 months now.
I was been a bit patent as they were moving site but since its been back up i have sent a couple of Emails and had no reply, and have called a number of times with no answer. It is getting quite frustrating now. I paid for the products when i placed the order and now i can't even get in contact with them.
Dont really now what else to do except wait.
Dave
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I have also been waiting for a couple of thinks from Shirtpocket. I ordered a wifi card, 256MB CF card and a USB adaptor. I have been waiting almost 2 months now.
I was been a bit patent as they were moving site but since its been back up i have sent a couple of Emails and had no reply, and have called a number of times with no answer. It is getting quite frustrating now. I paid for the products when i placed the order and now i can't even get in contact with them.
Dont really now what else to do except wait.
Dave
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72537\"][{POST_SNAPBACK}][/a][/div]
If you've been waiting for that long, and you've paid by credit card, it's time to call your credit card company and file a complaint. They'll investigate, and if they don't get a satisfactory resolution for the non-shipment, you'll get your money back.
But there are limits to how long after you paid that you can file a complaint, so you'll better get on the phone quick!
- Rich
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I have also been waiting for a couple of thinks from Shirtpocket. I ordered a wifi card, 256MB CF card and a USB adaptor. I have been waiting almost 2 months now.
I was been a bit patent as they were moving site but since its been back up i have sent a couple of Emails and had no reply, and have called a number of times with no answer. It is getting quite frustrating now. I paid for the products when i placed the order and now i can't even get in contact with them.
Dont really now what else to do except wait.
Dave
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72537\"][{POST_SNAPBACK}][/a][/div]
If you've been waiting for that long, and you've paid by credit card, it's time to call your credit card company and file a complaint. They'll investigate, and if they don't get a satisfactory resolution for the non-shipment, you'll get your money back.
But there are limits to how long after you paid that you can file a complaint, so you'll better get on the phone quick!
- Rich
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72542\"][{POST_SNAPBACK}][/a][/div]
I placed an order in February for an Origo Senao WiFi card and the money was taken from my account. To date I have still not received my card. All attempts to contact them via email and phone have led to nothing. I have now complained to my bank who are now issuing me with a refund. My advice would currently be to not to trade with shirtpocket!!!!
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I ordered a C3000 from shirtpocket on 10/02/05. It is now obviously 28/03/05... so i have been waiting nearly 7 weeks for delivery. I have sent them numerous emails, and rang everyday for 2 weeks solid, without one reply from either. My order still says Accepted and there is nothing i can do to contact them. I have now had to launch a fraud claim with my credit card company against them, after advice legal advice, to either receive my goods or get my money back asap. This is a huge disappointment and i would advise anyone considering buying from them to stay well clear. I have bought off the net a lot for many years and have never experienced anything as bad as this. A friend of mine also ordered a C3000 the same time as me and is in the same situation. It is a lot of money and they could find themselves in a deep trouble if they do not get their act together. I will be buying and coverting myself from conics.net once i recieve claim from card company. Thought it was my duty to report this to the community to prevent any other honest customer that might be have considering handing over their hard earnt money to them. Will keep you informed.
-- phrag
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I have left shirtpocket out of the reseller list in the Zaurus articles on purpose. Until they clean up their act, they're not getting a word.
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I have just spoken to my bank and there is nothing they can do as i authorised the payment at the time i ordered.
I checked there Website out again and now its saying
"Sorry, the page you requested is no longer available"
and i couldn't even logon to my account.
Looks like i have to goto the citizen advice bureau soon to see what they can do.
Anyone got any advise......
Dave
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I have just spoken to my bank and there is nothing they can do as i authorised the payment at the time i ordered.
I checked there Website out again and now its saying
"Sorry, the page you requested is no longer available"
and i couldn't even logon to my account.
Looks like i have to goto the citizen advice bureau soon to see what they can do.
Anyone got any advise......
Dave
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72675\"][{POST_SNAPBACK}][/a][/div]
Doesn't the UK have credit card protection laws like in the U.S, where you can get your money back if a product isn't delivered in a reasonable time frame?
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Doesn't the UK have credit card protection laws like in the U.S, where you can get your money back if a product isn't delivered in a reasonable time frame?
I use Barclaycard who do have full protection for such events... *thankfully*
Including my friends order and mine, that is 1000GBP ($2000) shirtpocket have disappeared with.
I will also be informing the local police of my dealings, on advise of my solicitors.
Very unfortune circumstances =(
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That's a terrible story. Because of all the bad reports of Shirtpocket I ordered my Zaurus C3000 from www.trisoft.de in Germany. Ordered Thursday before Easter. Shipped today - can you believe that they email you a .avi file of your order being packed!!! The price is down too, now only 798 Euros (their website hasn't been updated) and also includes a USB host cable (worth 15 euros).
I hope you get your money back. I can't recommend Trisoft enough.
Russell
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That's a terrible story. Because of all the bad reports of Shirtpocket I ordered my Zaurus C3000 from www.trisoft.de in Germany. Ordered Thursday before Easter. Shipped today - can you believe that they email you a .avi file of your order being packed!!! The price is down too, now only 798 Euros (their website hasn't been updated) and also includes a USB host cable (worth 15 euros).
I hope you get your money back. I can't recommend Trisoft enough.
Russell
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72684\"][{POST_SNAPBACK}][/a][/div]
I have bought from terisoft before, and agree they are excellent. How funny is the 'speed-frame' avi of the guy packing =)
Did it come converted to english from trisoft ?
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I have bought from terisoft before, and agree they are excellent. How funny is the 'speed-frame' avi of the guy packing =)
Totally!!
Did it come converted to english from trisoft ?
It will be converted yes. Won't arrive for a couple of days. They put the Ko/Pi and some other stuff on it too apparently. I was quite impressed they include the USB host cable for free too. They're quite tricky to get here in the UK I have read.
Russell
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That's a terrible story. Because of all the bad reports of Shirtpocket I ordered my Zaurus C3000 from www.trisoft.de in Germany. Ordered Thursday before Easter. Shipped today - can you believe that they email you a .avi file of your order being packed!!! The price is down too, now only 798 Euros (their website hasn't been updated) and also includes a USB host cable (worth 15 euros).
I hope you get your money back. I can't recommend Trisoft enough.
Russell
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72684\"][{POST_SNAPBACK}][/a][/div]
Wow - I'm glad I have someone picking mine up for me in Japan! 798 Euros is almost $1300 Canadian - More than what my C3000 and C1000 are going to cost together. (62000Y/$700Can for the C3000, 43000Y/$485Can for the C1000)
I'm not bagging on Trisoft - I know you get a lot of support, etc. Living on that side of the pond must be pretty rough on you guys sometimes...
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Doesn't the UK have credit card protection laws like in the U.S, where you can get your money back if a product isn't delivered in a reasonable time frame?
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72676\"][{POST_SNAPBACK}][/a][/div]
I used switch instead of a credit card, I'm guessing you don'g get the same sort of cover. ShritPocket are about to get a V nasty Email and if they don't reply by the weekend i will lodge a complant.
Not Happy at all.
Dave
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I used switch instead of a credit card, I'm guessing you don'g get the same sort of cover. ShritPocket are about to get a V nasty Email and if they don't reply by the weekend i will lodge a complant.
Not Happy at all.
Dave
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72773\"][{POST_SNAPBACK}][/a][/div]
I'm in the same boat, paid with a debit card on the 11th of March for a new C3000 + some accessories. I got an email comfirming the order, the money left my account some days later. On their website, the status of my order showed as acknowledged. After 2 weeks of still showing acknowledged, I sent an email asking for an estimated delivery time (I understand they're comming from Japan, and that may take some time, just wanted an approximate time). No response. A bit of googling, seems I'm not alone. I'm hoping that this is just a problem related to the office move, however, I would have at least expected an email saying they were having problems, and asking for patience. Instead I get nothing. Now the website has had issues for a few days... (and become totally useless yesterday), I'm even more concerned.
If this is just a glitch, and sitting tight will result in me getting my order, then fine... I'd just like to know!
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Grant
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I'm in the same boat, paid with a debit card on the 11th of March for a new C3000 + some accessories. I got an email comfirming the order, the money left my account some days later. On their website, the status of my order showed as acknowledged. After 2 weeks of still showing acknowledged, I sent an email asking for an estimated delivery time (I understand they're comming from Japan, and that may take some time, just wanted an approximate time). No response. A bit of googling, seems I'm not alone. I'm hoping that this is just a problem related to the office move, however, I would have at least expected an email saying they were having problems, and asking for patience. Instead I get nothing. Now the website has had issues for a few days... (and become totally useless yesterday), I'm even more concerned.
If this is just a glitch, and sitting tight will result in me getting my order, then fine... I'd just like to know!
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Grant
[div align=\"right\"][a href=\"index.php?act=findpost&pid=72809\"][{POST_SNAPBACK}][/a][/div]
Ok, their site has changed again! It now has a working phone number! And I got to speak to someone! Looks hopeful, I was told they'd be getting my C3000 in about a week or so. I'm happy to wait, as long as I get something. The guy on the phone was most helpful, and appologised for all the problems they'd been having, so hopefully they'll be back on track.
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Grant
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Nice!
Hopefully now we will all get our PDA's and accessories! I was really starting to worry.
Neil M
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Thank Goodness for that...
I have finally spoken to someone....Hurray
Should get most of my order now....Not sure about the Wifi card as they are out of stock and couldn't tell me when they are coming in.....Try again next week for that.
Least i now know they are still in existence.
Dave
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Update... finally got in touch via the new number and was told to ring back next wednesday for a delivery date. At least things are moving again...
I just want my Z
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I just rang them regarding a C3000 I ordered in mid-March; Apparently they should be receiving some by the end of the week and hopefully have them dispatched towards the beginning of next week. From what I heard it sounded like they've been having some problems with the database that drives their website. Very nice to see that everything seems to be getting sorted out .
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mid march?
I ordered mine from shirtpocket early February and am STILL waiting!
They said ring back today, and guess what... no answer *again*
This is a shambles... trisoft could have one to me in 3 days, and that is from Germany.
Why o why have i waited 2 MONTHS from these jokers.
The very least they could do is refund our money so we may buy from a decent shop and recieve our goods.
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mid march?
I ordered mine from shirtpocket early February and am STILL waiting!
They said ring back today, and guess what... no answer *again*
This is a shambles... trisoft could have one to me in 3 days, and that is from Germany.
Why o why have i waited 2 MONTHS from these jokers.
The very least they could do is refund our money so we may buy from a decent shop and recieve our goods.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=73609\"][{POST_SNAPBACK}][/a][/div]
Really? I tried calling today for an update on my order (after reading that you didn't get through). I got through no problem on 0870 7669862. Spoke to them, and as Elleomea said, they are expecting a delivery end of this week, to be converted and ship to us begining of the following week (if all goes to plan).
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Grant
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They said ring back today, and guess what... no answer *again*[div align=\"right\"][a href=\"index.php?act=findpost&pid=73609\"][{POST_SNAPBACK}][/a][/div]
It did take me a few attempts throughout the day to actually get through to someone (sometimes engaged, sometimes just no answer), so you might do well to just try persevering with calling them.
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Hi Folks,
I also ordered a C3K from this mob on 6th Feb, I must have tried to phone them 20 times, never got an answer, sometimes engaged.
Noticed the new phone number on the website last week, got through to them first time and the guy I spoke to apologised and gave me the same dross about a batch of C3K's coming in at the end of the week or next week, and that I would be somewhere near the top of the list.
I am highly sceptical, I already have the paperwork from my Credit Card company just waiting to be completed and sent back if I don't recieve anything *very* bloody soon. They did agree to give me a refund if I wasn't happy, I know many others have already got there money back.
I'm fairly sure I shall be shopping elsewhere for my Zaurus very soon.....any recommendations ?
I would advise anyone else to steer well clear of these guys.
cheers
fingers crossed........
They said ring back today, and guess what... no answer *again*[div align=\"right\"][a href=\"index.php?act=findpost&pid=73609\"][{POST_SNAPBACK}][/a][/div]
It did take me a few attempts throughout the day to actually get through to someone (sometimes engaged, sometimes just no answer), so you might do well to just try persevering with calling them.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=73631\"][{POST_SNAPBACK}][/a][/div]
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I'm fairly sure I shall be shopping elsewhere for my Zaurus very soon.....any recommendations ?
I would advise anyone else to steer well clear of these guys.
If i get through to them tomorrow, i shall be asking for my money back so i may order from Trisoft. I have bought from Trisoft (http://trisoft.de/en_slc3000.htm) before and their service was excellent. Someone on here said they got their C3000 from them in a few days, and that was over bank holiday weekend.
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Someone on here said they got their C3000 from them in a few days, and that was over bank holiday weekend.
Yep, that was me. Ordered Thursday before Easter holiday. Posted by Trisoft Tuesday (they had just received a restock) after Easter holiday. Arrived Thursday two days later. Had my C3000 a week now and to coin a phrase "I'm lovin it...".
Trisoft were very communicative (by email) during the whole process. I even ordered the wrong remote control and they replaced it with the correct version for the C3000. It also came with a free mini USB host adaptor (worth £10) so I can plug in my USB keyring.
They come highly recommended by me.
Russell
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Just want to indicate this:
I ordered my c-860 from Trisoft and everything went well. They don't speak (or write) the best english, but were very responsive, and when getting the Z from them it's just a normal sale, not an import service. The warranty is also 2 years (long enough to last you til you upgrade )
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Just want to indicate this:
I ordered my c-860 from Trisoft and everything went well. They don't speak (or write) the best english, but were very responsive, and when getting the Z from them it's just a normal sale, not an import service. The warranty is also 2 years (long enough to last you til you upgrade )
[div align=\"right\"][a href=\"index.php?act=findpost&pid=73732\"][{POST_SNAPBACK}][/a][/div]
Well, I reckon I'll buy from then if I get any more delays from Shirtpocket. I am a bit concerned at the slipping that occurs from them (first phone call, "Next Wednesday", next phone call "The end of the week"). While their contract says "time is not of the esscence" (6.1), they do state that:
"6.3 ShirtPocket shall not be liable for any delays caused except to the extent
caused wilfully or negligently by ShirtPocket. However, ShirtPocket will despatch
goods or begin provision of services to customers within 30 days of acceptance
of the Order unless otherwise stated. Should ShirtPocket not be able to do so,
the customer will have the option of cancelling any outstanding Goods &
Services on the Order and a refund given in proportion to the Goods & Services
no longer required."
So if you've waited over 30 days (unless they contacted you and stated otherwise... which isn't likely given their track record on customer contact...) then, according to their own terms, you can cancel and recieve a refund.
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Grant - Hopefully soon to be the owner of a SL-C3000
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So if you've waited over 30 days (unless they contacted you and stated otherwise... which isn't likely given their track record on customer contact...) then, according to their own terms, you can cancel and recieve a refund.
...which is exactly what I've just done.
I phoned them today and they said a Fedex shipment was in Paris, due in tomorrow, more likely to be Friday, and they would be working over the weekend to convert and then ship next week...but he wasn't prepared to commit on any of that.
Anyway, it's exactly 2 months to the day that I placed the order, and the bottom line is that they *still* cannot confirm exactly when I will recieve the unit....so I've bailed.
Think I shall give Trisoft a look, thanks for the advice......and good luck to those waiting on Shirtpocket, hope they come through for you....
cheers
Soon to be C3K owner......from someone *else*.....
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Has anyone managed to get through to them yet today for an update? I keep getting engaged/no answer.
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Grant
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I've had nothing but good service from Zuber and SP.co.uk
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Has anyone managed to get through to them yet today for an update? I keep getting engaged/no answer. - Grant
No
I have rang shirtpocket all day long from 9am this morning till 6pm and they are not answering.
My guess is they are deliberately ignoring the phone as they do not want customers cancelling orders.
I am very disturbed by this and am considering legal action against them. I shall continue to ring them all weekend, taking up my valuable time.
This has to be the worst company i have ever dealt with in 6 years of buying online.
The fact they are getting away with this is very worrying.
All I want now is my money back that they have taken from me and are making it very difficult, if not impossible, to get my money back after 2 months of total ignorance from them!
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I've had nothing but good service from Zuber and SP.co.uk
I don't see how that's relevant without specifying when you got the service. Have tried contacting them lately?
I'm really tempted to post a blob on the ZUG site warning new users not to buy from SP.
Opinions?
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Zuber was a regular and useful contributor the forums but he has been notable by his absence since these problems with Shirtpocket began to be aired.
I am about to buy a C1000, will I go to Shirtpocket for this? If Zuber is monitoring this thread - as one would expect - then perhaps he can give me some reasons as to why I should.
Ev1l, I think a list of recommended suppliers with perhaps a star rating based on forum member feedback would be good idea. It may be best not to make it a direct ZUG issue though.
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Ev1l, I think a list of recommended suppliers with perhaps a star rating based on forum member feedback would be good idea. It may be best not to make it a direct ZUG issue though.
Why is that? I'll ask Michael what his opinion is and we'll see from there.
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I don't see how that's relevant without specifying when you got the service. Have tried contacting them lately?
I'm really tempted to post a blob on the ZUG site warning new users not to buy from SP.
Opinions?
[div align=\"right\"][a href=\"index.php?act=findpost&pid=74405\"][{POST_SNAPBACK}][/a][/div]
I think in some ways it might be good, however.SP should have the right to reply and it should removed if/when they
get their act sorted. In doing this it might encourage them to communicate better with their customers. It shouldn't,
for example, be that difficult for them to script a standard mail to customers updating them on what's happening. It
seems most people here, apart from complaining about the delay, take great exception to their unreachability, but if
SP kept them in the loop via email, they wouldn't need to call them so often, and customers would see things
being done, which would likelly lead to less canceled orders frocustomers. AlsoSP wouldln't have to answer the
phone so much (not that they seemed to be answering at all on Friday). This all seems pretty obvious, and it really
worries me that SP don't seem to get it.
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Grant
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I had serious problems getting a wireless card out of Shirtpocket last year - they strung me along for over a month before I demanded a refund. So I definately wouldn't use them again.
For anyone in the UK looking to buy a Zaurus (as several in this thread seem to be), I would have to recommend using an importer, if only for the cost benefits. I bought a new C860 from Merchantile Japan last year without being stung by customs. If I remember rightly it worked out over £100 cheaper than SP.
Plus the prices on the new models with Pricejapan are very tempting...
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Well, they're not answering their phones again today (Monday 11th). Haven't answered any email either. I was hoping, as of last week when I could get through, that they were getting their act together. Obviously not. I'm fed up with being patient. Their new website (accessible at http://www.shirtpocket.co.uk/crc (http://www.shirtpocket.co.uk/crc) ) now shows my order as pending rather than acknowledged on the old site, but I don't think this means it's any nearer to being in my hands! :-(
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Grant
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I am also in the same boat having ordered a C3000 from them on 18/03/2005. However they did contact me by phone and explain the situation to me a couple of weeks ago so I am prepared to give it a couple more weeks. The web site although not fully functional looks better than the previous one so hopefully they will soon be up to speed again.
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Well, just spoke to them on the phone, and they said they finally have a batch in, and should be despatched by the end of the week! Here's hoping!
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Grant
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Well, just spoke to them on the phone, and they said they finally have a batch in, and should be despatched by the end of the week! Here's hoping!
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Grant
[div align=\"right\"][a href=\"index.php?act=findpost&pid=74916\"][{POST_SNAPBACK}][/a][/div]
I don't think i'll hold my breath though.
Here's hoping alright.
Neil M
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There's a new delivery in so we'll see.
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Does anyone else find they're new thing on logon where you have to
type in the letters pointless and anoying? It's annoying because you
have to type in extra stuff you can't have saved in your browser, and
pointless because the filename of images tells you what the letters are
(validation_p.gif, is p), so it'd be childsplay to script it, which is what
they're claiming to avoid... why it's relevant to avoid it is confusing too...
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Grant
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Shirtpocket just phoned me and said they are shipping my C3000 tomorrow!
Super sweet..
Neil M
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My C3000 from shirtpocket just arrived! So it definitely seems they're getting things together again.
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Did they give any explainations for the multi-month delays?
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My C3000 from shirtpocket just arrived! So it definitely seems they're getting things together again.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=75322\"][{POST_SNAPBACK}][/a][/div]
Yes, agree. Mine turned up today all fine and dandy - wonderful neat device - will have a fun weekend. Suppose the more people have been hassling, the less time Shirtpocket have had to get on with the job. Hang in there guys, looks like its going to be fine.
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my order hasn't arrived. date ordered : Tuesday 22 March, 2005. this is really bad :/ i feel totally ripped off since i made money transfer (no real visa option was available for malta)
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Just got my zaurus over an hour ago
Very happy
Neil M
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Just got my zaurus over an hour ago
Very happy
Neil M
[div align=\"right\"][a href=\"index.php?act=findpost&pid=75512\"][{POST_SNAPBACK}][/a][/div]
Mine also arrived this morning and works fine. So looks like they're were mailed on Friday.
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Yup, got mine too on Friday (though they still have to ship the screen protector :-( ). It really is a great little machine!
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Grant - V. Happy owner of a C3000
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did they email you before? they never replied to my emails :/
Yup, got mine too on Friday (though they still have to ship the screen protector :-( ). It really is a great little machine!
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Grant - V. Happy owner of a C3000
[div align=\"right\"][a href=\"index.php?act=findpost&pid=75755\"][{POST_SNAPBACK}][/a][/div]
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did they email you before? they never replied to my emails :/
[div align=\"right\"][a href=\"index.php?act=findpost&pid=75813\"][{POST_SNAPBACK}][/a][/div]
No, they never once emailed me. They did phone the day before. Still haven't got my screen protector yet either.
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Grant
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well in my case .. not even one single reply! this is really starting to get on my nerves.
did they email you before? they never replied to my emails :/
[div align=\"right\"][a href=\"index.php?act=findpost&pid=75813\"][{POST_SNAPBACK}][/a][/div]
No, they never once emailed me. They did phone the day before. Still haven't got my screen protector yet either.
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Grant
[div align=\"right\"][a href=\"index.php?act=findpost&pid=77335\"][{POST_SNAPBACK}][/a][/div]
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well, having made my order on the February 10th... and waiting over two months for C3000 with no contact, i am STILL waiting for my screen protector 3 MONTHS on =/
Again, no contact. What a mess.
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well, having made my order on the February 10th... and waiting over two months for C3000 with no contact, i am STILL waiting for my screen protector 3 MONTHS on =/
Again, no contact. What a mess.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=78641\"][{POST_SNAPBACK}][/a][/div]
pretty much the same here. I even tried to call them .. my order was on march 22nd. Now this sucks. I thought that shirtpocket was a reputable source - was really mistaken about that.
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I've been trying to call them all day just to make sure that there will be no issues with my order. I wouldn't have ordered from them if the day I made the order, I was actually able to ring them and speak to the guy. He personally took my order.
The fact that I've been ringing all day and the phone just rings until BT decides you've been ringing too long, kinda worries me.
There should at least be an answer phone? How much business that must loose them!
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if you ask me, they have had more than enough time and every opportunity to sort themselves out, and havn't. btw.. i am still waiting for my screen protector.
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Well my credit card has been charged. And my order, which the guy said I'd receive by the end of the week is still listed as "pending" and I still can't ring them. Not really inspiring me.
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if you ask me, they have had more than enough time and every opportunity to sort themselves out, and havn't. btw.. i am still waiting for my screen protector.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=79335\"][{POST_SNAPBACK}][/a][/div]
Yeah, I'm still waiting for my protector, and my screen is starting to look a bit grubby. Anyone know any other good
sources for these is the uk (obviously from companies who don't take 2 months+ to ship to you!).
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Grant
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Datamind.co.uk do screen protectors for the Archos.
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Got through to ShirtPocket.co.uk today, took me a while though, and the guy that I spoke to said that he was hoping to get my Zaurus to me for tomorrow. Finger's crossed on that one.
I also asked about the screen protectors and he said that he was still waiting for them to come in from the manufacturer and hoped to have some by the end of next week.
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Well my C-1000 arrived today. Ordered it Monday and it turned up today (Friday morning), OK I was panicking a bit after reading the posts here and being unable to call them consistently. But it's arrived, it's in one piece, I just need to use it!
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Well my C-1000 arrived today. Ordered it Monday and it turned up today (Friday morning), OK I was panicking a bit after reading the posts here and being unable to call them consistently. But it's arrived, it's in one piece, I just need to use it!
[div align=\"right\"][a href=\"index.php?act=findpost&pid=79575\"][{POST_SNAPBACK}][/a][/div]
You are so lucky to have got it.
Has anyone recently contacted Shirtpocket recently,any news on shipment arrival?No response to telephone queries for over 2 weeks now.Could speak to them for fthe first time 3 weeks back and they said I will receive my Zaurus the next week.Its 3 weeks since.I guess I got conned.
I am planning to drive toi their office in Leicester,is it a good idea.....please advice
Can Trisoft deliver in UK?How quickly?Someone please advice if I sh
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Well my C-1000 arrived today. Ordered it Monday and it turned up today (Friday morning), OK I was panicking a bit after reading the posts here and being unable to call them consistently. But it's arrived, it's in one piece, I just need to use it!
[div align=\"right\"][a href=\"index.php?act=findpost&pid=79575\"][{POST_SNAPBACK}][/a][/div]
You are so lucky to have got it.
Has anyone recently contacted Shirtpocket recently,any news on shipment arrival?No response to telephone queries for over 2 weeks now.Could speak to them for fthe first time 3 weeks back and they said I will receive my Zaurus the next week.Its 3 weeks since.I guess I got conned.
I am planning to drive toi their office in Leicester,is it a good idea.....please advice
Can Trisoft deliver in UK?How quickly?Someone please advice if I sh
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84018\"][{POST_SNAPBACK}][/a][/div]
wow, you people have a lot of patience. i would never accept to wait for 3 weeks for an order. if anyone ever tried to tell me to wait that long i would kindly tell them to consider closing shop and go somewhere else with my order.
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Can Trisoft deliver in UK?How quickly?Someone please advice.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84018\"][{POST_SNAPBACK}][/a][/div]
Hi rarun,
shippping to the UK is no problem at all. We work all over
Europe
As of now, SL-C1000 are on stock, SL-C3000 should also
arrive today, SL-C3100 will be available early July.
The delivery to UK takes about 3 days (UPS Standard
Service).
///TRIsoft
Marc Stephan
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Can Trisoft deliver in UK?How quickly?Someone please advice if I sh
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84018\"][{POST_SNAPBACK}][/a][/div]
Were you in such a hurry you couldn't finish your sentence? If you're in Europe, I don't think there's a better option than Trisoft. They couldn't put a correct English sentence together to save their lives, but they're always helpful anyway
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from my part .. i didn't receive any goods nor replies to my emails.
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Thanks guys.I have contacted my bank today.They want to report it to the police.I called Shirtpocket the whole day 60 times in total----- no reply.What kind of a company is this?
If it becmes a police case do u think I may get my money back?What woud be the time frame I am looking at?What if Shirtpocket decides to deliver and I also order one from Trisoft?then I will have 2 Zaurii?
Confused......please advice?Should I wait some more time....30 days now?
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Can Trisoft deliver in UK?How quickly?Someone please advice.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84018\"][{POST_SNAPBACK}][/a][/div]
Hi rarun,
shippping to the UK is no problem at all. We work all over
Europe
As of now, SL-C1000 are on stock, SL-C3000 should also
arrive today, SL-C3100 will be available early July.
The delivery to UK takes about 3 days (UPS Standard
Service).
///TRIsoft
Marc Stephan
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84039\"][{POST_SNAPBACK}][/a][/div]
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Can Trisoft deliver in UK?How quickly?Someone please advice.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84018\"][{POST_SNAPBACK}][/a][/div]
Hi rarun,
shippping to the UK is no problem at all. We work all over
Europe
As of now, SL-C1000 are on stock, SL-C3000 should also
arrive today, SL-C3100 will be available early July.
The delivery to UK takes about 3 days (UPS Standard
Service).
///TRIsoft
Marc Stephan
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84039\"][{POST_SNAPBACK}][/a][/div]
Thanks Marc.....that was very prompt , why dont you give a few lessons to Shirtpocket.Too bad I couldn't go ahead with you guys initially.I think I'll wait for SL-C31000.When exactly in July are you expecting?
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from my part .. i didn't receive any goods nor replies to my emails.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84101\"][{POST_SNAPBACK}][/a][/div]
What are you planning to do?I want to cancel my order but have no way of contacting them.
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shippping to the UK is no problem at all. We work all over
EuropeÂ
As of now, SL-C1000 are on stock, SL-C3000 should also
arrive today, SL-C3100 will be available early July.
The delivery to UK takes about 3 days (UPS Standard
Service).
Can Trisoft deliver in UK?How quickly?Someone please advice if I sh
[div align=\"right\"][{POST_SNAPBACK}][/a][/div] (http://index.php?act=findpost&pid=84018\")
... If you're in Europe, I don't think there's a better option than Trisoft. [div align=\"right\"][a href=\"index.php?act=findpost&pid=84081\"][{POST_SNAPBACK}][/a][/div]
We have exactly the same situation - C1000 is on stock, C3000/C3100 will be available beginning of July (BTW through TriSoft since we are a reseller).
And we can also ship to all countries within the European Trade Union.
If you are buying for a company (outside of Germany) we can even make a tax free intracommunity delivery where the 16% of the German VAT is deduced.
Nikolaus Schaller
The Handheld Linux Shop
[a href=\"http://www.handheld-linux.com]http://www.handheld-linux.com[/url]
-
The Handheld Linux Shop
http://www.handheld-linux.com (http://www.handheld-linux.com)
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84174\"][{POST_SNAPBACK}][/a][/div]
I forget you guys everytime. Sorry about that. It would be nice to have a couple of thread so that users can post cutomer feedback for each vendor. I'll talke to mike about that.
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I think I'll wait for SL-C31000.When exactly in July are you expecting?
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84106\"][{POST_SNAPBACK}][/a][/div]
rarun,
we can't tell you an exact date.
We're sure that we get some units at the sales start on
June, 24th. Shipping from Japan to Germany is also
not the problem, but then our work begins:
- Send one unit to the EMV-lab
- Adjust / change the SL-C1000/3000 manual
- Perform the localisation process and check the
software.
- Check the unit itself
- wait for positive EMV result or apply changes and
test again.
It mainly depends on the EMV testing and certification.
This can take from one to four weeks. I hope that SHARP
hasn't messed up anything of the main design from the
C3000 series, so we expect a relative short EMV testing.
///TRIsoft
Marc Stephan
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from my part .. i didn't receive any goods nor replies to my emails.
[div align=\"right\"][a href=\"index.php?act=findpost&pid=84101\"][{POST_SNAPBACK}][/a][/div]
Has anyone managed to contact shirtpocket.They dont answer calls and dont respond to e-mails.Its high time they did something or they are in serious trouble.
How can they loot people so openly.
They even have a way of blocking reviews on them at Deals.co.uk----smart crooks.
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I ordered one of the C-860 custom car mounts from Shirt Pocket about a week ago. I got a prompt order confirmation and the mount arrived today in perfect shape. From my experience, Shirt Pocket's Baaccckkk !
For those of you looking for an awesome many-purpose mount for Zaurii C-*** series (mine's an 860) you really ought to look at this thing. Beautifully manufactured and fits the Zaurus like a charm. The photos on their site really don't do it justice.
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I ordered one of the C-860 custom car mounts from Shirt Pocket about a week ago. I got a prompt order confirmation and the mount arrived today in perfect shape. From my experience, Shirt Pocket's Baaccckkk !
Sure, let's all send them our money based on one anonymous user report.
Have you tried calling them? Emailing them?
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Still no screen protector (ordered begining of March). Still no answer on the phone. They now have a message saying they're away on holiday from the 22nd till the 3rd, and their phone appears to have been cut off when I tried it this morning.
DON'T BUY FROM THESE PEOPLE. Plain and simple. Ask yourself what sort of technology related company can't fix email in 4 months (their website still says they are having email problems, and they certainly don't reply to peoples email). Ask yourself what sort of reputable company wouldn't install an answering service if they were unable to man their phones during office hours (It's simply impossible to get through to them). Ask youself do you want to buy from a company who still haven't fulfilled an order in over 4 months, and whom you cannot contact.
I am totally disgusted with this company, and regret purchasing the equipment I have from them (not the C3000 itself, just that I bought from them. I'm totally screwed if there is ever a problem with it during the remainder of the warranty period!).
[edit]
Seems their phones have now come back, and are just ringing through to the unanswered tone
[/edit]
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Grant
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If you want an alternative source for SL-C1000, C3000 and C3100 then Figlabs can help. We're a Zaurus reseller based in the UK with stock of all three models (get in there quick before we have to re-order from Japan!). We're offering the Zaurus with a complete English translation, extra applications and a full English User Guide.
Check out our site at Figlabs (http://www.figlabs.com) for details,
Cheers
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http://search.ebay.co.uk/_W0QQsassZwww-spauctions-comQQhtZ-1 (http://search.ebay.co.uk/_W0QQsassZwww-spauctions-comQQhtZ-1)