OESF Portables Forum
General Forums => General Discussion => Topic started by: imrambi on April 26, 2005, 02:10:40 pm
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Called sharp and they said that the Z has no operating system on it, and that they will have to flash it (how it got no os is beyond me, I know the images were fine, thats another story). I was told that there is a $50 inital diagnostic fee + $10 shipping fee. How much would it cost to reflash it. I'm looking for a ballpark figure. I'm on an extremely tight budget right now, so I need to know the cost.
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now what was the problem that you faced - obviously something to do with the ROM flashing - but could you be more specific ?
To reflash your Z costs nothing. But that depends on what stage your Zaurus is in or is it totally bricked (very rare to get it bricked where reflash also doesn't help).
and while you are at it - please specify what Zaurus model and which ROM.
Nobody can help you being in the dark - of course except quote a random figure like $100 analysis + $20 shipping + $30 ROM software to get it back in shape.
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previous post (https://www.oesf.org/forums/index.php?showtopic=12057)
I had called Sharp today and they gave me a case number. They said that the Z has no OS on it. Unless I can get it to boot from a CF/SD card, I might have to send it in.
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previous post (https://www.oesf.org/forums/index.php?showtopic=12057)
I had called Sharp today and they gave me a case number. They said that the Z has no OS on it. Unless I can get it to boot from a CF/SD card, I might have to send it in.
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OK I'm confused.
Did you send your 5600 to SHarp and they diagnosed it and said you had no OS on it, or did you call them on the phone and talk with tech?
Cause if you only talked to tech it sounds like you need some help in flashing your rom.
But then I'm a bit of a newbie here
Chris
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I can't flash the rom, that is the problem. It won't boot, it won't flash. I caled and talked to a tech, mostly because I had to get a case number if I had to send it in, and he gave me the prices I quoted. Unless I can get it to boot off of a CF/SD card somehow, there really is no way I can get it to do anything at the moment.
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It sounds like you just didn't flash properly... Get a good CF card, and try to flash something like OZ?
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It sounds like you just didn't flash properly... Get a good CF card, and try to flash something like OZ?
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Thats what I've tried to flash with. OZ 3.5.3 (whatever the latest is) image. It won't do it. It will shutoff after I tell it to flash from CF card and it won't come back on to flash.
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BE clear please. "It will shutoff when I tell it to flash"? Before it starts to flash or after its done? I heard of people trying to do this with 3.5.3... maybe try 3.5.2? or a sharp rom?
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- do you have a big enough CF card for thr flash to fit in ?
- have you copied the updater etc to the root directory (/) of the CF card ?
- have you renamed the files properly ?
- do the lights start blinking when you press the flashing key sequence ?
just some basic checks to do before and after...
Though I dont know that much about flashing the OZ, but maybe you can try with the standard Sharp rom (for the 5600).
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BE clear please. "It will shutoff when I tell it to flash"? Before it starts to flash or after its done? I heard of people trying to do this with 3.5.3... maybe try 3.5.2? or a sharp rom?
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With 5600, you have a maintance menu. I tell it to flash from there, the Z will normally restart and flash after the restart. My Z will act like it restarts (screen goes blank) but then I get nothing. So it won't do the flash. Yes I'm trying 3.5.3.
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- do you have a big enough CF card for thr flash to fit in ?
- have you copied the updater etc to the root directory (/) of the CF card ?
- have you renamed the files properly ?
- do the lights start blinking when you press the flashing key sequence ?
just some basic checks to do before and after...
Though I dont know that much about flashing the OZ, but maybe you can try with the standard Sharp rom (for the 5600).
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Yes
Yes
Yes
It won't flash, so no blinking lights. I should be able to flash something but my Z won't respond when I tell it to flash. No progress stuff happens.
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Have you tried the 24 hour wait test? Take out the battery & leave it out for at least a day. Then try it again. I've heard of this working in other situations.
Are you plugging the unit in before or after you try to access the maintenance menu? Try it both ways.
Are you doing a full reset (battery cover off, hit reset button)?
When you plug in the power supply, does the charge light come on? Maybe it's the charger that snaffude.
(just firing stuff off the top of my head. I (CROSS MY FINGERS) haven't had any problems yet... )
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Again, try something other than 3.5.3... No offense intended against OZ people, as I haven't used their stuff but someone had trouble with 3.5.3... try something older and thus more stable.
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Have you tried the 24 hour wait test? Take out the battery & leave it out for at least a day. Then try it again. I've heard of this working in other situations.
Are you plugging the unit in before or after you try to access the maintenance menu? Try it both ways.
Are you doing a full reset (battery cover off, hit reset button)?
When you plug in the power supply, does the charge light come on? Maybe it's the charger that snaffude.
(just firing stuff off the top of my head. I (CROSS MY FINGERS) haven't had any problems yet... )
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Yep, nothing.
Requires it to be plugged when I tell it to flash.
Yes, full reset.
Yes, the charge light comes on.
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Again, try something other than 3.5.3... No offense intended against OZ people, as I haven't used their stuff but someone had trouble with 3.5.3... try something older and thus more stable.
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It should tell me its trying to flash, it doesn't even do that.
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Correct me if I'm wrong, but if you have a corrupt (bad) flash (rom) that you are trying to use, then it won't tell you that it is trying to flash because it might not be trying to flash.
The only constant here is your hardware and the Rom, try a different rom.
I would get the stock or other more stable rom and try flashing that first.
You need to eliminate the current rom from the equation. Otherwise if it's bad you won't know it.
Download a different rom and try it. Hopefully it will flash and you can go from there.
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Correct me if I'm wrong, but if you have a corrupt (bad) flash (rom) that you are trying to use, then it won't tell you that it is trying to flash because it might not be trying to flash.
The only constant here is your hardware and the Rom, try a different rom.
I would get the stock or other more stable rom and try flashing that first.
You need to eliminate the current rom from the equation. Otherwise if it's bad you won't know it.
Download a different rom and try it. Hopefully it will flash and you can go from there.
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I have tried to do a restore (through usb) from when I was using Sharps rom, and that was a no go.
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If its not flashing (that is it has no valid ROM on it) I dont think restore will work.
And I think a Sharp ROM is not THAT hard to come by - links to it are all over the internet. I mean we can just point thing out to you, but ultimately its upto you to do the flashing.
so best of luck (before you send it to Sharp)
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OK - from the context I am assuming that you are attempting an NAND restore.
Is that correct? Yes/No?
If so then you CAN get to the D+M menus? Yes/No?
Did you at some point resize the partitions for an alternate OS?
If yes, you may need to restore a "stock" SHARP NAND in order to reset them.
Can you get the D+B command line? Yes/No?
What happens *in specific detail* at *each* step when you try to get or use the D+M &/or D+B options?
Have you tried any other NAND images?
You need to be very, very specific & detailed in order to get help figuring this out.
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OK - from the context I am assuming that you are attempting an NAND restore.
Is that correct? Yes/No?
If so then you CAN get to the D+M menus? Yes/No?
Did you at some point resize the partitions for an alternate OS?
If yes, you may need to restore a "stock" SHARP NAND in order to reset them.
Can you get the D+B command line? Yes/No?
What happens *in specific detail* at *each* step when you try to get or use the D+M &/or D+B options?
Have you tried any other NAND images?
You need to be very, very specific & detailed in order to get help figuring this out.
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Nand restore - I believe so.
D+M menus - No
Resize - no
D+B command line - no
When trying to get to D+M menus. I hold down D and M and plug in the Z. The batter light then comes on after I release the buttons. Nothing on the screen. I then hold down the buttons again and hit the cancel button. The battery light flashes (off then on) but then nothing. The battery has charged over night, so I know its good.
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Nand restore - I believe so.
D+M menus - No
Resize - no
D+B command line - no
When trying to get to D+M menus. I hold down D and M and plug in the Z. The batter light then comes on after I release the buttons. Nothing on the screen. I then hold down the buttons again and hit the cancel button. The battery light flashes (off then on) but then nothing. The battery has charged over night, so I know its good.
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OK - now I'm slightly brain dead this time of night but on my C860 I always use the Service/Diags Menu to backup & restore NANDs. So I don't even recall another way to NAND.
Since you say that you can't get those menus, how are you attempting the NAND restore?
I hold down D and M and plug in the Z.
Do you remove the battery for a while first without the AC plugged in? The C860 only gets the D+M (or D+B) on a full reboot. If I'm in the GUI, I just click the reboot icon then hold D+M right away, which works the same as pulling the battery (usually). But you still have to do a reboot *somehow* or the D+M/D+B will not work.
I then hold down the buttons again and hit the cancel button.
Cancel button is not involved at all here. Forget it entirely.
The battery has charged over night, so I know its good.
The C860 will even get to the D+M Menus without a battery at all. Hold the keys down while plugging in the AC power works on mine even with the battery pulled.
In a previous post you said
With 5600, you have a maintance menu. I tell it to flash from there, the Z will normally restart and flash after the restart. My Z will act like it restarts (screen goes blank) but then I get nothing. So it won't do the flash.
I never have had a 5600 so I am not directly familiar with the "maintance menu" you mention. Expand some on the steps that you are using when you attempt NAND restore, please.
You also mentioned both working from CF & from USB. Lets stick to what happens using CF for the moment, since I have no direct experience with reflashing from USB (the C860 does not have that feature).
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I can get to the D+M menu without the battery. Now what?
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You can download our english manual ( should be the same procedure ) this will give you step by step instructions on what to do. Hope this helps.
http://forum.streamlinecpus.com/local_link...n=links&catid=1 (http://forum.streamlinecpus.com/local_links.php?action=links&catid=1)
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I can get to the D+M menu without the battery. Now what?
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NOW you need to proceed VERY slowly & VERY carefully. Sharp does not tell users much about these menus because they do NOT want us to use them at all! Because the wrong option can REALLY screw up your machine! Be WARNED! CAUTION!
Think TWICE. DOUBLE check what you are about to do before you actually DO it! If you are carefully, no harm will happen.
These instructions are for the C860. I can not verify them identical for any other machine.
That said, you need a good NAND file for YOUR SPECIFIC TYPE OF MACHINE on media (preferably CF). The CF should be the default formatted file system just like they come, FAT16, or the NAND may not be usable even if the file is good.
Get the D+M menu set. ALWAYS USE AC while attempting NAND restore! Use the up arrow key from the first menu to get menu SERVICE (3/3). The 7th option there should be the EXTRA MENU.
Arrow to that option, DOUBLE CHECK that it is the one highlited then ENTER. You should now see the EXTRA MENU. The 3rd option should be NAND FLASH RESTORE. Arrow down to it & DOUBLE CHECK that it is the one highlited then ENTER.
You should now be starting the NAND RESTORE selection process. At any point, the BACKSPACE key should escape back to the last level upwards. ONCE AN NAND RESTORE BEGINS, LEAVE THE MACHINE COMPLETELY ALONE TILL THE GREEN BAR FULLY CROSSES THE SCREEN & YOU GET THE OK COMPLETION MESSAGE.
Once the restore completes & you see the message, press the BACKSPACE key to return back to the EXTRA MENU. Now VERY VERY CAREFULLY arrow to option 9, which should be RESET. DO NOT UNDER ANY CIRCUMSTANCES MISTAKE & CLICK OPTIONS 7 OR 8 OR 10 OTHERWISE YOU RISK MAKING YOUR Z A PAPERWEIGHT!
When RESET is highlited use the ENTER key. Your machine should power off immediately. Screen off & dark. NOW restart the machine.
If the NAND restore went OK, you should have the full OS just like the machine that made the NAND backup image. A bit by bit clone entirely.
If any step does not look like it should STOP & POWER OFF THE MACHINE IMMEDIATELY.
And I strongly suggest that you take Streamline Stephen's advice and download & review that manual!!
Post the results here, please (G).
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Now you tell me. I found a restore image online with The Kompany rom. I didn't care. The flash didn't go as stated. It almost finished and then an error occured. I reset the thing (hard reset) and it seemed to wrong fine. Now I'm running OZ 3.5.3
Had to restore twice because I didn't restart the machine the after the first flash. Tried to reflash with OZ staight off, which it look like it didn't work completely. Its working fine now though.
Thanks for all those that have helped. You saved me quite a bit of money.
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Now you tell me. I found a restore image online with The Kompany rom. I didn't care. The flash didn't go as stated. It almost finished and then an error occured. I reset the thing (hard reset) and it seemed to wrong fine. Now I'm running OZ 3.5.3
Had to restore twice because I didn't restart the machine the after the first flash. Tried to reflash with OZ staight off, which it look like it didn't work completely. Its working fine now though.
Thanks for all those that have helped. You saved me quite a bit of money.
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What counts is that you finally have your Z back up & running! Congrats (G)!