OESF Portables Forum

Model Specific Forums => Astro Slide => Astro Slide - Hardware => Topic started by: Penorek on February 16, 2023, 05:15:28 pm

Title: a lot of keys are not working
Post by: Penorek on February 16, 2023, 05:15:28 pm
Hello,
Many keys in the keyboard do not work. How can I solve them. How can I remove the buttons. Which tool do I need?
Thank you!
Title: Re: a lot of keys are not working
Post by: spa on February 16, 2023, 09:53:06 pm
Probably an initial defect.
This is a rare occurrence with Planet products.
We recommend requesting a replacement from Planet.
Title: Re: a lot of keys are not working
Post by: Penorek on February 22, 2023, 04:23:54 pm
Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.
Title: Re: a lot of keys are not working
Post by: Zarhan on February 23, 2023, 01:28:25 am
Quote from: Penorek on February 22, 2023, 04:23:54 pm
Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

Just send mail to hello@planetcom.co.uk, at least I've gotten responses pretty fast for maintenance-related cases (such as getting my CoDI fixed). I didn't take them up on their offer though, but at least I got a response.
Title: Re: a lot of keys are not working
Post by: Dom (shymega) on February 25, 2023, 12:13:28 pm
Quote from: Penorek on February 22, 2023, 04:23:54 pm
Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

It's not.
Title: Re: a lot of keys are not working
Post by: ArchiMark on February 26, 2023, 12:39:32 am
Two days ago Planet posted the following on IndieGoGo:

New Astro campaign update will be posted in the next few days.
Title: Re: a lot of keys are not working
Post by: AndyM on March 03, 2023, 07:22:08 am
Several keys were not functioning properly on mine and the keyboard was stuck in US English layout despite being set to UK English, which is what I have. However, after no less than four factory resets all seems to be working correctly, at least as far as the keyboard is concerned.