Messages

1

Astro Slide - General Discussion / Re: Bad Signal quality at 4G and 5G

« on: April 16, 2023, 12:35:59 am »

I've had the Astro for six weeks (in Australia on Telstra), and did not encounter any cellular connection issues until just recently (though admittedly, I haven't left the house a lot in that time other than to walk my dog locally).

Maybe two weeks ago, I noticed as I was getting in the car at home that the phone signal would not connect, which I needed for GPS. Luckily a quick reboot sorted it out.

But last weekend I went camping, and on my way home, stopped for dinner in the tiny town of Nar Nar Goon. The phone would repeatedly show strong 5G connection briefly then sit back at no connection. I switched to 4G mode, and it did the same thing for that. Rebooting did not help. I don't know what the signal is supposed to be like in that town, so can't be certain that this was an issue with the Astro in particular. But there was clearly strong phone signal displayed; and I was in the centre of town, so if anywhere would have signal it'd be there. And from the EE issue I've been hearing about and the incident earlier at home, I'm made to believe the Astro is very likely at fault.

The road trip situation was extremely inconvenient, as I needed to let someone know I was on my way; and also needed Google Maps to work! I was heavily dependent on the Astro in this situation, and this experience has made me seriously question its reliability.

I've found a similar thing, with a local Belong SIM in my Astro alongside my UK 3 SIM.  I regularly lose connection on one or both, with a status message from SimProcessor saying "Syncing SIM contacts...".  I don't use the SIM to store contacts, though the 3 SIM was previously in a Cosmo so it might have been used for the CoDi contacts?  I didn't notice this behaviour in the UK with Smarty SIM in alongside the same 3 SIM.

2

Astro Slide - Hardware / Re: Fast charging

« on: December 15, 2022, 09:38:31 am »

I'm assuming it's Pump Express Plus, given the relative youth of the SoC and the presence of wireless charging; I have seen this described as PD compatible, but want to understand whether a PD charger (or even a PD compatible version of QC one) would fast charge an Astro.

3

Astro Slide - Hardware / Re: Keyboard ghosting

« on: December 11, 2022, 04:36:26 am »

And could it be related to the fingerprint sensor "Too many attempts" error?

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Astro Slide - Hardware / Re: Keyboard ghosting

« on: December 10, 2022, 04:59:31 am »

Could someone explain what this issue is?   Spurious inputs?

5

Astro Slide - Hardware / Fast charging

« on: May 11, 2021, 07:16:45 am »

Does anyone know whether the Astro will be USB PD compatible?  If it's Pump Express 4.0, which I hope it would be, then it should be, but I can't find owt from Planet confirming or denying...

6

Cosmo Communicator - Android / Re: Cosmo Communicator WiFi calling

« on: October 19, 2020, 04:06:14 pm »

It works on 3, though I have occassional problems with it.

7

Cosmo Communicator - Android / V22 is out.

« on: June 24, 2020, 02:36:04 am »

Update from v19 went without issues, CODI took some retries (manual is definitely the way to go). Auto rotate finally seems to be working.

Autorotate does not work for me. Not on main screen. On codi it worked on v19.

I actually did not notice any functional changes after update thus far, except version numberand security patch date.

It's working for me.  Perhaps you need to re-enable it?  Remember, there are 2 places it needs to be enabled, Android settings and the Planet menu bar settings.

I hate to say this, for fear of jinxing myself, but I've not noticed any random reboots since installing this firmware; is it too soon to say their fixed?

8

Cosmo Communicator - Android / V22 is out.

« on: June 22, 2020, 04:49:05 pm »

Can't turn on Mobile Data.....

Have tried multiple times in Settings and by tapping icon, but no go.....

In upper right of display I see VoLTE 4G and signal triangle.....

On a previous update, turning off, removing SIM, turning on and off, replacing Sim and turning on did the job for me.  There may be a simpler method.

9

Cosmo Communicator - Android / v22 is coming this week

« on: May 21, 2020, 10:25:17 am »

From the latest update, issued on 20/May:

[blockquote]Android Firmware – V22 firmware update

We now have a release candidate V22 firmware version and if all is well with the OTA updates we will release it withing the next week. Thank you for waiting for this firmware update.[/blockquote]

So if we're REALLY lucky it should drop some time on or after Monday 25th  

which year?

They changed their versioning scheme, so every version number now represents the year it'll be released in. So V22 will come in 2022, V23 in 2023, etc.

The last 2 firmware updates were immature at best, and the original OTA method was compromised: I think it's probably for the best if they make the effort to get this one right...

10

Cosmo Communicator - Android / New v21 Problem

« on: April 24, 2020, 09:12:30 am »

Anyone experienced anything similar?

I had a problem with the vibrate, not random just couldn't turn it off, tried;  settings/sound/advanced/, then scroll down and turn off 'touch vibration', but still had the vibration, from memory only on some but not all input, maybe just some keyboard or touchscreen input, sorry I can't fully recall.  

After searching I found another option;  settings/system/languages & input/virtual keyboard/planet keyboard/preferences/, then turn off 'vibrate on keypress', which fixed it for me.  I now only get vibration on notifications when I want them.  

I'm on V21 now, but I found this on an earlier version of firmware.  I've routinely performed the same two checks after updates and a couple of flashes, but I haven't seen any difference in behaviour across firmware versions.  

I can't recall any more specifics than that, but yours definitely sounds a bit odd, mine was consistently annoying rather than randomly annoying, and I never saw the thing with the key combinations you describe.  

Try the two settings above if you haven't already found both of them, but failing that you may need to flick an email at Planet for support.

I have managed to switch vibration off for the keyboard - I must have  found the "hidden" setting when I first got the Cosmo and not needed to reapply it until the manual update to v21 wiped my settings - however, the problem with Fn combinations still sporadically occurs albeit without the accompanying vibration.  This makes me think it's related to some sort of phantom input.

11

Cosmo Communicator - Android / Keyboard shortcuts in android applications

« on: April 22, 2020, 06:19:14 am »

Well, the list of shortcuts for firefox in the first message of this thread does include ctrl-t, with disclaimer that this gets you new tab as well.

Yes, but what if I don't want to create a new tab...

As a workaround I guess I could create a new tab, type my URL in, navigate to previous tab (Q with Saka by default), and close it with ctrl+w.

Shift-tab a few times works in Chrome.

12

Cosmo Communicator - Android / New v21 Problem

« on: April 22, 2020, 05:59:24 am »

My Cosmo on v21 has developed a new and jolly frustrating problem.  I've not been able to turn off haptic feedback on from the keyboard since the update, which is a minor annoyance.  However, since yesterday it's randomly vibrating as if being typed on at random times; really annoyingly when this is gong on some Fn key combinations no longer work - holding say Fn-v results in the device registering a v input, but Fn-o gives a -.  The vibration stops if you swipe down to  get the Android menu or if the device is closed or  screen locked.  
Turning off and on makes it go away for a while though resetting didn't seem to and, mirable dictu, it seems to have stopped for a while as I type this.

Anyone experienced anything similar?

13

Cosmo Communicator - Android / V21 firmware

« on: March 30, 2020, 01:23:37 pm »

I've just tried restarting, then turning off and back on; no joy.  Tapping the button in quick settings gets the tap acknowlegment but no colour change. In settings there's a Mobile data is off prompt; tapping turn on makes it disappear for a few seconds, when it returns.  I've emailled hello@planetcom.co.uk to ask about it; it would probably help if others with the same problem did the same.

Sorted now.  Switch the phone off, pop the SIM out, switch the phone on, switch the phone off, pop the SIM back in, switch the phone on.  Let your Cosmo pick up the settings from the 'new' SIM.

Rosie

Boom, sorted.  Many thanks Rosie.

Now to the second part of the puzzle, arguably more of my own making: having backed up to Google Drive via Settings - System - Backup, how do I restore?  The Cosmo's new startup procedure doesn't seem to have ask to restore a backup.

14

Cosmo Communicator - Android / V21 firmware

« on: March 30, 2020, 10:16:20 am »

@PNuT Did you upgrade via v20?

I've just tried restarting, then turning off and back on; no joy.  Tapping the button in quick settings gets the tap acknowlegment but no colour change. In settings there's a Mobile data is off prompt; tapping turn on makes it disappear for a few seconds, when it returns.  I've emailled hello@planetcom.co.uk to ask about it; it would probably help if others with the same problem did the same.

15

Cosmo Communicator - Android / V21 firmware

« on: March 30, 2020, 07:33:19 am »

Having rushed in to install v20, I installed the v21 to get the fixes.  Unfortunately now I don't seem to have mobile data. Also, I can't work out how to persuade it to restore my device backup from Google Drive.