Messages

1

Gemini PDA - General Discussion / Weak Wifi/Bluetooth

« on: June 04, 2018, 06:07:18 am »

There is a teardown somewhere - all the metal plates removed. I did a quick search and couldn't find it. I think it must have been an update on the PC page. The connections are tiny, and could easily be incorrect. We had a problem like this on one of our units at work. Reseating the connection fixed it. Not promising this is your problem though

EDIT: it was hiding here all along

https://www.oesf.org/forum/index.php?showtopic=34813

Can't see anything obvious, although the radio sections are the ones with Faraday cages.

Thanks for the 'hidden' link vader.

I contacted  Planet and they made me do some speedtests.
On my AP using my old phone (around 5 year old galayx note 3) I get 20MB at 3 meters away and next to the AP.
The gemini scored 0.1 Mb at 3 meters away and 7 MB net to the AP.

The agreed this is not correct... and want me to send in the device to get it repaired.
Guess what: they want me to pay for shipping costs back to the UK. EDIT: on second thoughts Planet decided to behave better!

2

Gemini PDA - General Discussion / A list of all the hardware/software issues reported so far

« on: May 31, 2018, 05:57:19 pm »

Is there an official method to report issues to planet (that will result for example in a proper ticket/reference number)?

The http://support.planetcom.co.uk/ site does just give some basic info and seems to be a read-only site without any contact info...

Unfortunately no... Planet has asked us to help them by setting a community-driven bug tracking tool (which I think is a good idea, I'd like to make all the issues in this thread to be more easily maintained), but so far I have not managed to take a look on how to implement it.

Varti

I  also backed a zetime watch. They also use a sort of cummunity-driven bug racking tool. See http://zetime.daap.dk/bugs
Maybe this can be used on oesf too ...

3

Gemini PDA - General Discussion / A list of all the hardware/software issues reported so far

« on: May 30, 2018, 05:17:29 pm »

Is there an official method to report issues to planet (that will result for example in a proper ticket/reference number)?

The http://support.planetcom.co.uk/ site does just give some basic info and seems to be a read-only site without any contact info...

4

Gemini PDA - General Discussion / Weak Wifi/Bluetooth

« on: May 30, 2018, 04:57:20 pm »

I did a quick test at the office. We have a long (approx 50m) corridor. Wifi was still strong at the end of the corridor (out of the office - through a door, round a corner and 50m to the lift). Internal antenna possibly not connected properly?

Could be antenna connections, but I wonder if we can check this ourselves...

5

Gemini PDA - General Discussion / Weak Wifi/Bluetooth

« on: May 29, 2018, 06:09:16 pm »

I also experience very weak wifi. I'm sitting 2 meters away from the access point and geminipda loses the wifi connection every now and then and when connected it has a low signal strength. Updates from googleplay fails many times...

My old phone has a good wifi connection.