Messages

1

Archos forum / Navigation Buttons

« on: August 19, 2006, 04:04:51 am »

I'm in the UK.  The support centre seems to cover the whole of Europe.

2

Archos forum / Navigation Buttons

« on: August 18, 2006, 05:54:33 am »

I have to agree their customer service is shocking.

As well as the buttons being a bit difficult my charger has stopped working properly.  I've got to keep a heavy weight on top of it otherwise it turns its self off.

I wrote to Archos via the web site...heard nothing, wrote again...still nothing.

I then phoned the european customer service number who informed me that they could not help me with the buttons problem as that was another department and I had to go through the website.  The Dutch guy I spoke to actually said "good luck with that"!!

He did say that they would send out a new charger though ...brilliant.

That was two weeks ago...no charger.  So I called them back on wednesday and they said I would have to call them back the next day as it had gone five and the department that deals with it has gone home (silly me it was 16:10 in the UK and they are an hour in front in Holland).

So I phoned back on Thursday but they then said they could not help me as the request had go through to the correct department but they had no way in contacting them.  Left me with a reference number and email address that I could try.

Not sure what to do now!  I think I'll live with the buttons though if I sent it away I don't think I'll ever see it again.

If  anyone got a decent contact in Archos who may be able to help then please let me know

Andy

3

Archos forum / Navigation Buttons

« on: July 22, 2006, 12:21:02 pm »

I have sent an email to Archos regarding the issue.  I am thinking it is best to get the issue resolved now while I am under warranty.  It is not a major issue, but with my luck it will turn into one later.
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I think I might do the same.

What sort of response did you get?

4

Archos forum / Navigation Buttons

« on: July 13, 2006, 08:27:59 am »

The right navigation button on my AV500 is touchy.  I have to press very firmly to get it to activate and even then it is still flaky.

Has anyone had any issues with the navigation buttons that required warranty repair? 

Thanks,

Tim
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I sometimes have problems with the centre button, having to press it 'very' firmly.  All other buttons remain fine.

I would also be interested to find if anyone has had similar problems and if they have contacted Archos about this problem

Thanks

5

Archos forum / Archos Av500 Synchronisation Problem.

« on: February 16, 2006, 04:46:41 pm »

I use the Hard Drive mode, the Windows Mode seemed like hard work to me.

You can get the Album Picture by using the advanced tag editor in Windows Media Player 10 and adding the JPEG in the 'Pictures' section.

Hope this helps....

6

Archos forum / No Video On Pc Playback

« on: February 16, 2006, 03:41:25 pm »

When  I record using the av500 the video and sound plays back fine on the av500 but when trying to play back these files on the PC there is no video even through the media players that I use (WMP10, Media Player Classic and VLC) are installed with the approprate codecs (DivX4.0).

However, if these files are then edited using the av500 editing function and the edited file is saved as a new file, this file plays without any problems.

Has anyone else experienced this and does anyone has an explanation?

I could not see any difference between the original file and the edited file when examined using GSpot........