Recently you requested personal assistance from our on-line support center.
Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within
the next 7 days.
Thank you for allowing us to be of service to you.
Sign up for our free
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http://www.targus.com/us/newsletter.aspYou may also update this question by replying to this message. Because your
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Subject
Esc : Web Contact Form
Discussion Thread
Response (Madan)
06/16/2004 11:42 AM
Dear Sloan,
Thank you for your response. None of our Pocket Modems would work with a
Linux operating system. It is mentioned on the packaging that the Operating
System supported by the modem are Windows CE ver 2.11 and Pocket PC. Please
return the product back to the place of purchase for a refund.
Customer
06/14/2004 10:01 AM
In that case I wish to receive a PA560U to replace my
improperly packaged PA560, as it was your company's
mistake that led to my receipt of a PA560 in the first
place. Please mail it to...
Sloan McLaughlin
XXXXXXXXXXX
XXXXXXXXXXX
Thank you.
--- Targus Service & Support
wrote:
> Recently you requested personal assistance from our
> on-line support
> center. Below is a summary of your request and our
> response.
>
> If this issue is not resolved to your satisfaction,
> you may reopen it
> within the next 7 days.
> Thank you for allowing us to be of service to you.
>
>
>
>
> You may also update this question by replying to
> this message. Because
> your reply will be automatically processed, you MUST
> enter your reply
> in the space below. Text entered into any other part
> of this message
> will be discarded.
> [===> Please enter your reply below this line
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> Subject
>
---------------------------------------------------------------
> Esc : Web Contact Form
>
>
> Discussion Thread
>
---------------------------------------------------------------
> Response (Madan) - 06/14/2004 08:27 AM
> Dear Sloan,
>
> I apologize for the delay in servicing your request
> and greatly appreciate your patience with this
> matter. This modem uses the built in drivers on a
> Windows CE operating system. The modem would not
> work on a Linux PDA since those built in drivers are
> not present on a Linux system.
>
> Customer - 06/02/2004 05:44 AM
> Really? Then can you tell me the reason for this
> site? -
http://www.modemhelp.org/inits Or this one?
> -
>
http://www.56k.com/inits/a2z.shtml Or this one? -
>
http://www.west.net/~jay/modem/ There's plenty
> more... just do a search on Google for modem init -
> I
> got about 409,000 hits. Now someone in your service
> and support department has to know the answer to my
> question, which is "What are the init commands for
> this modem?" Will you please find that someone, and
> the answer, for me? Thank you.
>
>
> --- Targus Service & Support
> wrote:
> > Recently you requested personal assistance from
> our
> > on-line support
> > center. Below is a summary of your request and our
> > response.
> >
> > If this issue is not resolved to your
> satisfaction,
> > you may reopen it
> > within the next 7 days.
> > Thank you for allowing us to be of service to you.
> >
> >
> >
> >
> > You may also update this question by replying to
> > this message. Because
> > your reply will be automatically processed, you
> MUST
> > enter your reply
> > in the space below. Text entered into any other
> part
> > of this message
> > will be discarded.
> > [===> Please enter your reply below this line
> >
> > [===> Please enter your reply above this line
> >
> > Subject
> >
>
---------------------------------------------------------------
> > Web Contact Form
> >
> >
> > Discussion Thread
> >
>
---------------------------------------------------------------
> > Response (Ryan) - 05/28/2004 04:55 AM
> > Dear Sloan,
> >
> > For init commands you need to contact to your
> > Internet service provider. Generally init commands
> > are provided by Internet service providers only.
> >
> > Please let me know if you need any further
> > assistance.
> >
> > Thank you.
> >
> > Customer - 05/27/2004 05:46 AM
> > According to this you're incorrect...
> >
> >
>
http://www.zauruszone.farplanet.net/wiki/i...odemCardSupport> >
> > p.s. - Will you just give me the init commands so
> I
> > can see if they need to be changed and if so if
> that
> > will work? Thanks.
> >
> >
> >
> > --- Targus Service & Support
> > wrote:
> > > Recently you requested personal assistance from
> > our
> > > on-line support
> > > center. Below is a summary of your request and
> our
> > > response.
> > >
> > > If this issue is not resolved to your
> > satisfaction,
> > > you may reopen it
> > > within the next 7 days.
> > > Thank you for allowing us to be of service to
> you.
> > >
> > >
> > >
> > >
> > > You may also update this question by replying to
> > > this message. Because
> > > your reply will be automatically processed, you
> > MUST
> > > enter your reply
> > > in the space below. Text entered into any other
> > part
> > > of this message
> > > will be discarded.
> > > [===> Please enter your reply below this line
> > > >
> > > [===> Please enter your reply above this line
> > > >
> > > Subject
> > >
> >
>
---------------------------------------------------------------
> > > Web Contact Form
> > >
> > >
> > > Discussion Thread
> > >
> >
>
---------------------------------------------------------------
> > > Response (Ryan) -
==================== text File Attachment ====================
Attachment 5.txt, 24739 bytes, added to incident
Customer
06/14/2004 10:00 AM
In that case I wish to receive a PA560U to replace my
improperly packaged PA560, as it was your company's
mistake that led to my receipt of a PA560 in the first
place. Please mail it to...
Sloan McLaughlin
XXXXXXXXXXX
XXXXXXXXXXX
Thank you.
--- Targus Service & Support
wrote:
> Recently you requested personal assistance from our
> on-line support
> center. Below is a summary of your request and our
> response.
>
> If this issue is not resolved to your satisfaction,
> you may reopen it
> within the next 7 days.
> Thank you for allowing us to be of service to you.
>
>
>
>
> You may also update this question by replying to
> this message. Because
> your reply will be automatically processed, you MUST
> enter your reply
> in the space below. Text entered into any other part
> of this message
> will be discarded.
> [===> Please enter your reply below this line
> [===> Please enter your reply above this line
> Subject
>
---------------------------------------------------------------
> Esc : Web Contact Form
>
>
> Discussion Thread
>
---------------------------------------------------------------
> Response (Madan) - 06/14/2004 08:27 AM
> Dear Sloan,
>
> I apologize for the delay in servicing your request
> and greatly appreciate your patience with this
> matter. This modem uses the built in drivers on a
> Windows CE operating system. The modem would not
> work on a Linux PDA since those built in drivers are
> not present on a Linux system.
>
> Customer - 06/02/2004 05:44 AM
> Really? Then can you tell me the reason for this
> site? -
http://www.modemhelp.org/inits Or this one?
> -
>
http://www.56k.com/inits/a2z.shtml Or this one? -
>
http://www.west.net/~jay/modem/ There's plenty
> more... just do a search on Google for modem init -
> I
> got about 409,000 hits. Now someone in your service
> and support department has to know the answer to my
> question, which is "What are the init commands for
> this modem?" Will you please find that someone, and
> the answer, for me? Thank you.
>
>
> --- Targus Service & Support
> wrote:
> > Recently you requested personal assistance from
> our
> > on-line support
> > center. Below is a summary of your request and our
> > response.
> >
> > If this issue is not resolved to your
> satisfaction,
> > you may reopen it
> > within the next 7 days.
> > Thank you for allowing us to be of service to you.
> >
> >
> >
> >
> > You may also update this question by replying to
> > this message. Because
> > your reply will be automatically processed, you
> MUST
> > enter your reply
> > in the space below. Text entered into any other
> part
> > of this message
> > will be discarded.
> > [===> Please enter your reply below this line
> >
> > [===> Please enter your reply above this line
> >
> > Subject
> >
>
---------------------------------------------------------------
> > Web Contact Form
> >
> >
> > Discussion Thread
> >
>
---------------------------------------------------------------
> > Response (Ryan) - 05/28/2004 04:55 AM
> > Dear Sloan,
> >
> > For init commands you need to contact to your
> > Internet service provider. Generally init commands
> > are provided by Internet service providers only.
> >
> > Please let me know if you need any further
> > assistance.
> >
> > Thank you.
> >
> > Customer - 05/27/2004 05:46 AM
> > According to this you're incorrect...
> >
> >
>
http://www.zauruszone.farplanet.net/wiki/i...odemCardSupport> >
> > p.s. - Will you just give me the init commands so
> I
> > can see if they need to be changed and if so if
> that
> > will work? Thanks.
> >
> >
> >
> > --- Targus Service & Support
> > wrote:
> > > Recently you requested personal assistance from
> > our
> > > on-line support
> > > center. Below is a summary of your request and
> our
> > > response.
> > >
> > > If this issue is not resolved to your
> > satisfaction,
> > > you may reopen it
> > > within the next 7 days.
> > > Thank you for allowing us to be of service to
> you.
> > >
> > >
> > >
> > >
> > > You may also update this question by replying to
> > > this message. Because
> > > your reply will be automatically processed, you
> > MUST
> > > enter your reply
> > > in the space below. Text entered into any other
> > part
> > > of this message
> > > will be discarded.
> > > [===> Please enter your reply below this line
> > > >
> > > [===> Please enter your reply above this line
> > > >
> > > Subject
> > >
> >
>
---------------------------------------------------------------
> > > Web Contact Form
> > >
> > >
> > > Discussion Thread
> > >
> >
>
---------------------------------------------------------------
> > > Response (Ryan) -
==================== text File Attachment ====================
Attachment 4.txt, 24739 bytes, added to incident
Response (Madan)
06/14/2004 08:27 AM
Dear Sloan,
I apologize for the delay in servicing your request and greatly appreciate
your patience with this matter. This modem uses the built in drivers on a
Windows CE operating system. The modem would not work on a Linux PDA since
those built in drivers are not present on a Linux system.
Customer
06/02/2004 05:44 AM
Really? Then can you tell me the reason for this
site? -
http://www.modemhelp.org/inits Or this one? -
http://www.56k.com/inits/a2z.shtml Or this one? -
http://www.west.net/~jay/modem/ There's plenty
more... just do a search on Google for modem init - I
got about 409,000 hits. Now someone in your service
and support department has to know the answer to my
question, which is "What are the init commands for
this modem?" Will you please find that someone, and
the answer, for me? Thank you.
--- Targus Service & Support
wrote:
> Recently you requested personal assistance from our
> on-line support
> center. Below is a summary of your request and our
> response.
>
> If this issue is not resolved to your satisfaction,
> you may reopen it
> within the next 7 days.
> Thank you for allowing us to be of service to you.
>
>
>
>
> You may also update this question by replying to
> this message. Because
> your reply will be automatically processed, you MUST
> enter your reply
> in the space below. Text entered into any other part
> of this message
> will be discarded.
> [===> Please enter your reply below this line
> [===> Please enter your reply above this line
> Subject
>
---------------------------------------------------------------
> Web Contact Form
>
>
> Discussion Thread
>
---------------------------------------------------------------
> Response (Ryan) - 05/28/2004 04:55 AM
> Dear Sloan,
>
> For init commands you need to contact to your
> Internet service provider. Generally init commands
> are provided by Internet service providers only.
>
> Please let me know if you need any further
> assistance.
>
> Thank you.
>
> Customer - 05/27/2004 05:46 AM
> According to this you're incorrect...
>
>
http://www.zauruszone.farplanet.net/wiki/i...odemCardSupport>
> p.s. - Will you just give me the init commands so I
> can see if they need to be changed and if so if that
> will work? Thanks.
>
>
>
> --- Targus Service & Support
> wrote:
> > Recently you requested personal assistance from
> our
> > on-line support
> > center. Below is a summary of your request and our
> > response.
> >
> > If this issue is not resolved to your
> satisfaction,
> > you may reopen it
> > within the next 7 days.
> > Thank you for allowing us to be of service to you.
> >
> >
> >
> >
> > You may also update this question by replying to
> > this message. Because
> > your reply will be automatically processed, you
> MUST
> > enter your reply
> > in the space below. Text entered into any other
> part
> > of this message
> > will be discarded.
> > [===> Please enter your reply below this line
> >
> > [===> Please enter your reply above this line
> >
> > Subject
> >
>
---------------------------------------------------------------
> > Web Contact Form
> >
> >
> > Discussion Thread
> >
>
---------------------------------------------------------------
> > Response (Ryan) - 05/27/2004 04:02 AM
> > Dear Sloan,
> >
> > I apologize for the inconvenience that this has
> > caused. Even if we replace PA560 for you still it
> > will not work with your notebook as Linux is not
> > compatible with it. According to the Targus
> policy
> > refund is only possible when there is an online
> > purchase and the date of purchase is within 30
> days.
> >
> > Thank you.
> >
> > Customer - 05/26/2004 05:57 AM
> > Yes, I do need further assistance. I need for you
> > to
> > send me a PA560U or $10, (since that's what I paid
> > new) for my PA560 that was supposed to be a PA560U
> > according to the packaging.
> >
> > --- Targus Service & Support
> > wrote:
> > > Recently you requested personal assistance from
> > our
> > > on-line support
> > > center. Below is a summary of your request and
> our
> > > response.
> > >
> > > If this issue is not resolved to your
> > satisfaction,
> > > you may reopen it
> > > within the next 7 days.
> > > Thank you for allowing us to be of service to
> you.
> > >
> > >
> > >
> > >
> > > You may also update this question by replying to
> > > this message. Because
> > > your reply will be automatically processed, you
> > MUST
> > > enter your reply
> > > in the space below. Text entered into any other
> > part
> > > of this message
> > > will be discarded.
> > > [===> Please enter your reply below this line
> > > >
> > > [===> Please enter your reply above this line
> > > >
> > > Subject
> > >
> >
>
---------------------------------------------------------------
> > > Web Contact Form
> > >
> > >
> > > Discussion Thread
> > >
> >
>
---------------------------------------------------------------
> > > Response (Ryan) - 05/26/2004 04:26 AM
> > > Dear Sloan,
> > >
> > > I apologize for the inc
==================== text File Attachment ====================
Attachment 3.txt, 18840 bytes, added to incident
Response (Ryan)
05/28/2004 04:55 AM
Dear Sloan,
For init commands you need to contact to your Internet service provider.
Generally init commands are provided by Internet service providers only.
Please let me know if you need any further assistance.
Thank you.
Customer
05/27/2004 05:46 AM
According to this you're incorrect...
http://www.zauruszone.farplanet.net/wiki/i...odemCardSupportp.s. - Will you just give me the init commands so I
can see if they need to be changed and if so if that
will work? Thanks.
--- Targus Service & Support
wrote:
> Recently you requested personal assistance from our
> on-line support
> center. Below is a summary of your request and our
> response.
>
> If this issue is not resolved to your satisfaction,
> you may reopen it
> within the next 7 days.
> Thank you for allowing us to be of service to you.
>
>
>
>
> You may also update this question by replying to
> this message. Because
> your reply will be automatically processed, you MUST
> enter your reply
> in the space below. Text entered into any other part
> of this message
> will be discarded.
> [===> Please enter your reply below this line
> [===> Please enter your reply above this line
> Subject
>
---------------------------------------------------------------
> Web Contact Form
>
>
> Discussion Thread
>
---------------------------------------------------------------
> Response (Ryan) - 05/27/2004 04:02 AM
> Dear Sloan,
>
> I apologize for the inconvenience that this has
> caused. Even if we replace PA560 for you still it
> will not work with your notebook as Linux is not
> compatible with it. According to the Targus policy
> refund is only possible when there is an online
> purchase and the date of purchase is within 30 days.
>
> Thank you.
>
> Customer - 05/26/2004 05:57 AM
> Yes, I do need further assistance. I need for you
> to
> send me a PA560U or $10, (since that's what I paid
> new) for my PA560 that was supposed to be a PA560U
> according to the packaging.
>
> --- Targus Service & Support
> wrote:
> > Recently you requested personal assistance from
> our
> > on-line support
> > center. Below is a summary of your request and our
> > response.
> >
> > If this issue is not resolved to your
> satisfaction,
> > you may reopen it
> > within the next 7 days.
> > Thank you for allowing us to be of service to you.
> >
> >
> >
> >
> > You may also update this question by replying to
> > this message. Because
> > your reply will be automatically processed, you
> MUST
> > enter your reply
> > in the space below. Text entered into any other
> part
> > of this message
> > will be discarded.
> > [===> Please enter your reply below this line
> >
> > [===> Please enter your reply above this line
> >
> > Subject
> >
>
---------------------------------------------------------------
> > Web Contact Form
> >
> >
> > Discussion Thread
> >
>
---------------------------------------------------------------
> > Response (Ryan) - 05/26/2004 04:26 AM
> > Dear Sloan,
> >
> > I apologize for the inconvenience that this has
> > caused. However this particular modem of Targus do
> > not support Linux operating system. That is the
> > reason it will not allow you to install the modem
> on
> > the computer.
> >
> > Please let me know if you need any further
> > assistance.
> > Thank you.
> >
> > Customer - 05/24/2004 08:45 AM
> > I have a Zaurus SL5600. It runs Linux. I know
> the
> > PA560U is plug and play, which is why I asked the
> > seller what the model # was before I made my
> > purchase.
> > The box said PA560U, but the item said PA560.
> How
> > is
> > "click(ing) on following link to get steps to
> > setting
> > up Internet and email with Pocket PC & Windows CE"
> > going to help me with a machine that runs Linux?
> > Does
> > that link contain the init commands? If not, will
> > you
> > please e-mail it to me so I can see if that will
> > work?
> > Thank you.
> >
> >
> > --- Targus Service & Support
> > wrote:
> > > Recently you requested personal assistance from
> > our
> > > on-line support
> > > center. Below is a summary of your request and
> our
> > > response.
> > >
> > > If this issue is not resolved to your
> > satisfaction,
> > > you may reopen it
> > > within the next 7 days.
> > > Thank you for allowing us to be of service to
> you.
> > >
> > >
> > >
> > >
> > > You may also update this question by replying to
> > > this message. Because
> > > your reply will be automatically processed, you
> > MUST
> > > enter your reply
> > > in the space below. Text entered into any other
> > part
> > > of this message
> > > will be discarded.
> > > [===> Please enter your reply below this line
> > > >
> > > [===> Please enter your reply above this line
> > > >
> > > Subject
> > >
> >
>
---------------------------------------------------------------
> > > Web Contact Form
> > >
> > >
> > > Discussion Thread
> > >
> >
>
--------------------------------------------------
==================== text File Attachment ====================
Attachment 2.txt, 12660 bytes, added to incident
Response (Ryan)
05/27/2004 04:02 AM
Dear Sloan,
I apologize for the inconvenience that this has caused. Even if we replace
PA560 for you still it will not work with your notebook as Linux is not
compatible with it. According to the Targus policy refund is only possible
when there is an online purchase and the date of purchase is within 30 days.
Thank you.
Customer
05/26/2004 05:57 AM
Yes, I do need further assistance. I need for you to
send me a PA560U or $10, (since that's what I paid
new) for my PA560 that was supposed to be a PA560U
according to the packaging.
--- Targus Service & Support
wrote:
> Recently you requested personal assistance from our
> on-line support
> center. Below is a summary of your request and our
> response.
>
> If this issue is not resolved to your satisfaction,
> you may reopen it
> within the next 7 days.
> Thank you for allowing us to be of service to you.
>
>
>
>
> You may also update this question by replying to
> this message. Because
> your reply will be automatically processed, you MUST
> enter your reply
> in the space below. Text entered into any other part
> of this message
> will be discarded.
> [===> Please enter your reply below this line
> [===> Please enter your reply above this line
> Subject
>
---------------------------------------------------------------
> Web Contact Form
>
>
> Discussion Thread
>
---------------------------------------------------------------
> Response (Ryan) - 05/26/2004 04:26 AM
> Dear Sloan,
>
> I apologize for the inconvenience that this has
> caused. However this particular modem of Targus do
> not support Linux operating system. That is the
> reason it will not allow you to install the modem on
> the computer.
>
> Please let me know if you need any further
> assistance.
> Thank you.
>
> Customer - 05/24/2004 08:45 AM
> I have a Zaurus SL5600. It runs Linux. I know the
> PA560U is plug and play, which is why I asked the
> seller what the model # was before I made my
> purchase.
> The box said PA560U, but the item said PA560. How
> is
> "click(ing) on following link to get steps to
> setting
> up Internet and email with Pocket PC & Windows CE"
> going to help me with a machine that runs Linux?
> Does
> that link contain the init commands? If not, will
> you
> please e-mail it to me so I can see if that will
> work?
> Thank you.
>
>
> --- Targus Service & Support
> wrote:
> > Recently you requested personal assistance from
> our
> > on-line support
> > center. Below is a summary of your request and our
> > response.
> >
> > If this issue is not resolved to your
> satisfaction,
> > you may reopen it
> > within the next 7 days.
> > Thank you for allowing us to be of service to you.
> >
> >
> >
> >
> > You may also update this question by replying to
> > this message. Because
> > your reply will be automatically processed, you
> MUST
> > enter your reply
> > in the space below. Text entered into any other
> part
> > of this message
> > will be discarded.
> > [===> Please enter your reply below this line
> >
> > [===> Please enter your reply above this line
> >
> > Subject
> >
>
---------------------------------------------------------------
> > Web Contact Form
> >
> >
> > Discussion Thread
> >
>
---------------------------------------------------------------
> > Response (Ryan) - 05/24/2004 12:15 AM
> > Dear Sloan,
> >
> > Thank you for contacting Targus customer support.
> >
> > I apologize for the inconvenience that this has
> > caused . However please click on following link to
> > get steps to Setting up Internet and email with
> > Pocket PC & Windows CE.
> >
> >
>
http://www.targus.com/us/Downloads/Internet_Setup.htm> >
> > Let us know the result.
> >
> > Customer - 05/22/2004 03:31 PM
> > Web Customer Contact Form
> >
> > ddlRequestType : TechnicalSupport
> >
> > Fname : Sloan
> >
> > Lname : McLaughlin
> >
> > Phone : XXXXXXXXXX
> >
> > email : XXXXXXXXXXX
> >
> > ddlCustomer : 2Consumer
> >
> > Address1 :
> >
> > Address2 :
> >
> > City :
> >
> > State :
> >
> > Zip :
> >
> > ddlcountry : United States
> >
> > Category : --Other--
> >
> > ddlModel : Other
> >
> > othermodel : PA560
> >
> > DdlAccessoriesPart : N/A
> >
> > PurchaseDate : 5 2004
> >
> > PurchasePlace : online
> >
> > Question : Packaging said PA560U, which works
> > with Sharp Zaurus SL5600, but upon opening package
> > modem said PA560, which does not work with Zaurus
> > SL5600 as far as I can tell. However, there is
> one
> > last thing I can try to see if it works before
> > asking you to send me a PA560U to replace my
> PA560.
> > Please let me know init commands for this modem.
> I
> > have AT&F&C1&D2&K3&S0E0 and that is not working.
> > Thank you.
> >
> >
> >
> > Thank you for your interest in our products. We
> > appreciate your business and look forward to
> > assisting you in the future.
> >
> >
> > Regards,
> > Ryan
> >
> >
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> Response (Ryan) - 05/24/2004 12:15 AM
> Dear Sloan,
>
> Than
==================== text File Attachment ====================
Attachment 1.txt, 6577 bytes, added to incident
Response (Ryan)
05/26/2004 04:26 AM
Dear Sloan,
I apologize for the inconvenience that this has caused. However this
particular modem of Targus do not support Linux operating system. That is the
reason it will not allow you to install the modem on the computer.
Please let me know if you need any further assistance.
Thank you.
Dear customer,
We would appreciate your feedback on the service you received.
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