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> My last post here, My last post here
galodoido
post Jul 14 2018, 01:23 PM
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This is my last post here. As I said before my gemini has died.
If Planet send me another I will come back.
But for now that is it.
Thank you all.
Galodoido.
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ArchiMark
post Jul 14 2018, 04:34 PM
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Galodoido,

Very sorry to hear you have such problems with your Gemini and that we may not see you here anymore.

I hope that Planet will take care of you and thus we will have you around.

In meantime, all the best to you.

Mark
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galodoido
post Jul 15 2018, 02:54 AM
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QUOTE(ArchiMark @ Jul 14 2018, 09:34 PM) *
Galodoido,

Very sorry to hear you have such problems with your Gemini and that we may not see you here anymore.

I hope that Planet will take care of you and thus we will have you around.

In meantime, all the best to you.

Mark


Thank you so much ArchiMark.
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Ifanafi
post Jul 19 2018, 06:39 AM
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Wow. Your predicament is UNACCEPTABLE, IMHO.

What has Planet said about your dead device?

Somewhere herein another's Gem became fubar and unusable.

They posted that Planet said to ship the brick to them for repair or replacement.

I believe s/he got it back repaired and posted a picture of it working (on).

Were I you, I would pursue that tactic hard by email to support AND to robin @ planetcom.co.uk

No backer of the Gemini 1.0 project should have no other option but to accept your shite-uation.

Ifanafi
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gymbo
post Jul 19 2018, 07:21 AM
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QUOTE(Ifanafi @ Jul 19 2018, 04:39 PM) *
Wow. Your predicament is UNACCEPTABLE, IMHO.

What has Planet said about your dead device?

Somewhere herein another's Gem became fubar and unusable.

They posted that Planet said to ship the brick to them for repair or replacement.

I believe s/he got it back repaired and posted a picture of it working (on).

Were I you, I would pursue that tactic hard by email to support AND to robin @ planetcom.co.uk

No backer of the Gemini 1.0 project should have no other option but to accept your shite-uation.

Ifanafi

He also posted the same message here, and had apparently been waiting just a few days (including a weekend), before blocking their mails. And it is a bit difficult to understand, but it also seems he DID get answers, but didn't like them??
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iusethis
post Jul 19 2018, 07:39 AM
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From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.
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Ifanafi
post Jul 20 2018, 08:37 AM
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Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

QUOTE(iusethis @ Jul 19 2018, 11:39 AM) *
From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.

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galodoido
post Jul 21 2018, 04:40 AM
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QUOTE(Ifanafi @ Jul 20 2018, 01:37 PM) *
Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

QUOTE(iusethis @ Jul 19 2018, 11:39 AM) *
From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.



Well,
As I said, I've waited really only a few days for an answer of Planet, and after this I've blocked Planet from my contacts. There is an reason for this :
Two days before my problem , I've contacted Planet via website to buy an external addon camera. They had answered me next day. And after some questions about shipping cost ( hello@planetcom.co.uk ) , they had answered me in the same day. After my problem ( 2 day after the previous contact ) , I've contacted Planet again about my problem ( hello@planetcom.co.uk and robin@planetcom.co.uk ) without answers. Contacted them again via website and received an answer that my question was closed and was being treated in another post. So when it matters they respond quickly. For this reason I think it was a tremendous lack of consideration of the Planet.
I hope no one here has this kind of problem.
But it's all right. I already donated my equipment to someone that will use it for repair parts. Thank you all.
I've already posted again here in this forum : https://www.oesf.org/forum/index.php?showtopic=35405.

Mr. Murple2 doubted my post and thought it was fake.
And I replied him in the post above ( again here : https://www.oesf.org/forum/index.php?showtopic=35405 ).

I apologize for my way of speaking ( writing ) in that post ( https://www.oesf.org/forum/index.php?showtopic=35405 ) , but I was outraged by his attitude.

Well, that is it.

Note : I bought the camera addon from a person here in the forum before my problem has occured. Please see : https://www.oesf.org/forum/index.php?showtopic=35378
I'll save or sell it when arrives.
That is all right ( also. )

Note2 :Whem I bought the gemini from Planet , I've paid Customs duties ( here in Brazil are too high - > 60% to 110% of ( price + shipping ).

Also I've paid additional shipping cost because I've asked Planet to ship to a forward service in UK ( SKYPAX ) and from there I've sent the gemini to Brazil ( additional shipping cost and Duties ). I did this to receive my device fast ( I've used DHL fastest shipping method from UK to Brazil ).

So, I've spent a lot of money for nothing.

But this is all gone.

I am ok now.

Thank you all.
Sorry about my English ( There must be some mistakes and I ask you to disregard them ).









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galodoido
post Jul 21 2018, 04:50 AM
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QUOTE(galodoido @ Jul 21 2018, 09:40 AM) *
QUOTE(Ifanafi @ Jul 20 2018, 01:37 PM) *
Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

QUOTE(iusethis @ Jul 19 2018, 11:39 AM) *
From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.



Well,
As I said, I've waited really only a few days for an answer of Planet, and after this I've blocked Planet from my contacts. There is an reason for this :
Two days before my problem , I've contacted Planet via website to buy an external addon camera. They had answered me next day. And after some questions about shipping cost ( hello@planetcom.co.uk ) , they had answered me in the same day. After my problem ( 2 day after the previous contact ) , I've contacted Planet again about my problem ( hello@planetcom.co.uk and robin@planetcom.co.uk ) without answers. Contacted them again via website and received an answer that my question was closed and was being treated in another post. So when it matters they respond quickly. For this reason I think it was a tremendous lack of consideration of the Planet.
I hope no one here has this kind of problem.
But it's all right. I already donated my equipment to someone that will use it for repair parts. Thank you all.
I've already posted again here in this forum : https://www.oesf.org/forum/index.php?showtopic=35405.

Mr. Murple2 doubted my post and thought it was fake.
And I replied him in the post above ( again here : https://www.oesf.org/forum/index.php?showtopic=35405 ).

I apologize for my way of speaking ( writing ) in that post ( https://www.oesf.org/forum/index.php?showtopic=35405 ) , but I was outraged by his attitude.

Well, that is it.

Note : I bought the camera addon from a person here in the forum before my problem has occured. Please see : https://www.oesf.org/forum/index.php?showtopic=35378
I'll save or sell it when arrives.
That is all right ( also. )

Note2 :Whem I bought the gemini from Planet , I've paid Customs duties ( here in Brazil are too high - > 60% to 110% of ( price + shipping ).

Also I've paid additional shipping cost because I've asked Planet to ship to a forward service in UK ( SKYPAX ) and from there I've sent the gemini to Brazil ( additional shipping cost and Duties ). I did this to receive my device fast ( I've used DHL fastest shipping method from UK to Brazil ).

So, I've spent a lot of money for nothing.

But this is all gone.

I am ok now.

Thank you all.
Sorry about my English ( There must be some mistakes and I ask you to disregard them ).


Again the tracking of my order ( when I bought it from Planet ) : http://www.dhl.co.uk/en/express/tracking.h...4&brand=DHL

And also pictures from skypax .

This is addressed directly to Mr. Murple2 who doubted me.
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galodoido
post Jul 21 2018, 05:11 AM
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QUOTE(Ifanafi @ Jul 20 2018, 01:37 PM) *
Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

QUOTE(iusethis @ Jul 19 2018, 11:39 AM) *
From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.



I didn't make any request. I only told Planet of my Problem. I said I could send my device to them even.
I've explained to them that I did not want to pay for freight and customs duties again ( please see my complete answer above ).
And I didn't want to wait a long time . If sent by traditional shipping method it takes almost 2 months to arrive here in Brazil.
Please see my answers above .
Thank you.
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galodoido
post Jul 21 2018, 05:21 AM
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QUOTE(galodoido @ Jul 21 2018, 10:11 AM) *
QUOTE(Ifanafi @ Jul 20 2018, 01:37 PM) *
Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

QUOTE(iusethis @ Jul 19 2018, 11:39 AM) *
From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.



I didn't make any request. I only told Planet of my Problem. I said I could send my device to them even.
I've explained to them that I did not want to pay for freight and customs duties again ( please see my complete answer above ).
And I didn't want to wait a long time . If sent by traditional shipping method it takes almost 2 months to arrive here in Brazil.
Please see my answers above .
Thank you.


I know there are many defenders of Planet here. ( It is easier to believe in the powerful.)
But as I said I'm a public agent and one day the truth will really come.
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iusethis
post Jul 21 2018, 11:13 AM
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We're not defending Planet. I've had issues with my Gemini and I'm not entirely happy with them either. We're just saying that you have to be reasonable.

I'm sure if you sent your unit back they'd replace it, but you can't expect them to send you a new one first. Even Apple doesn't do that anymore, let alone a tiny company like Planet.

And if it takes two months to arrive in Brazil, what's a few more weeks to send it back?
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galodoido
post Jul 21 2018, 04:52 PM
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QUOTE(iusethis @ Jul 21 2018, 04:13 PM) *
We're not defending Planet. I've had issues with my Gemini and I'm not entirely happy with them either. We're just saying that you have to be reasonable.

I'm sure if you sent your unit back they'd replace it, but you can't expect them to send you a new one first. Even Apple doesn't do that anymore, let alone a tiny company like Planet.

And if it takes two months to arrive in Brazil, what's a few more weeks to send it back?

OK.
Thank you again.
But I was not referring to you when I said this.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact, I waited only a few days. But such problem : I hoped at least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
Thank you so much !
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Kiriririn
post Jul 22 2018, 05:20 AM
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QUOTE(galodoido @ Jul 22 2018, 01:52 AM) *
QUOTE(iusethis @ Jul 21 2018, 04:13 PM) *
We're not defending Planet. I've had issues with my Gemini and I'm not entirely happy with them either. We're just saying that you have to be reasonable.

I'm sure if you sent your unit back they'd replace it, but you can't expect them to send you a new one first. Even Apple doesn't do that anymore, let alone a tiny company like Planet.

And if it takes two months to arrive in Brazil, what's a few more weeks to send it back?

OK.
Thank you again.
But I was not referring to you when I said this.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact, I waited only a few days. But such problem : I hoped at least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
Thank you so much !


That is such a ridiculous customs system, I'm sorry you have to suffer that

Planet should have done more research into international shipping and blacklisted countries like that (no offense intended), it's just not feasible for a startup to have to pay a substantial proportion of the retail price on top of shipping an extra unit for RMAs.

Also as you used a forwarding service, as far as Planet are concerned you are a UK customer. It would be very unusual for a small to medium size company to offer international RMA. I think the most you could have hoped for without spending more money with skypax/customs is a full refund, but that would be from Planet's goodwill without receiving the broken unit back. It's obviously not okay that they stopped replying without offering you any options

As an aside, the other thread in the Linux section does provide some insight into why they might have stopped replying
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galodoido
post Jul 22 2018, 06:03 AM
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QUOTE(Kiriririn @ Jul 22 2018, 10:20 AM) *
QUOTE(galodoido @ Jul 22 2018, 01:52 AM) *
QUOTE(iusethis @ Jul 21 2018, 04:13 PM) *
We're not defending Planet. I've had issues with my Gemini and I'm not entirely happy with them either. We're just saying that you have to be reasonable.

I'm sure if you sent your unit back they'd replace it, but you can't expect them to send you a new one first. Even Apple doesn't do that anymore, let alone a tiny company like Planet.

And if it takes two months to arrive in Brazil, what's a few more weeks to send it back?

OK.
Thank you again.
But I was not referring to you when I said this.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact, I waited only a few days. But such problem : I hoped at least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
Thank you so much !


That is such a ridiculous customs system, I'm sorry you have to suffer that

Planet should have done more research into international shipping and blacklisted countries like that (no offense intended), it's just not feasible for a startup to have to pay a substantial proportion of the retail price on top of shipping an extra unit for RMAs.

Also as you used a forwarding service, as far as Planet are concerned you are a UK customer. It would be very unusual for a small to medium size company to offer international RMA. I think the most you could have hoped for without spending more money with skypax/customs is a full refund, but that would be from Planet's goodwill without receiving the broken unit back. It's obviously not okay that they stopped replying without offering you any options

As an aside, the other thread in the Linux section does provide some insight into why they might have stopped replying


OK.

Thank you so much again.

I do not expect anything else from Planet. I just hope this problem was only on my device.

I've saw also in this forum that some people ( Donoregano and Weasalopes ) are having problems with gemini, specifically concerning to sim card detection.
Please see :

https://www.oesf.org/forum/index.php?showtopic=35233

I hope at least Planet could solve the problems of Donoregano and Weasalopes.

And I hope also that gemini has a high durability over the years. Otherwise, many complaints will happen.

At least now I have more free time without worrying about various configurations that I had done in linux. I've also hoped linux would come pre-installed and configured perfectly from the factory. Including correct keyboards and accents for Latin-speaking countries as well as others.

Despite this, I had a little fun with Gemini. It's a really cool device. If I had not these problems mentioned ... I would be very happy.

Maybe someone develops something similar with "librem".

And if it have a slide keyboard in a slim form factor would be nice .

Thank you so much again.
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