Forum issues - anyone else having them? Options

[Varti]

Hi,

today I'm having some issues with the forum - each page sometimes need to be reloaded two or three times before it is fully loaded, and the pages are not always fully rendered (i.e. some images are missing). I have not seen any recent warning from our web hosting service about possible outages or maintenance periods. Before I get in touch with them, I'd like to know if anyone here is having the same problems as me.

Varti

[TheWalt]

Yes I am having the exact same issue.

[Varti]

Thanks for confirming it, I have now sent a message to our hosting service, I'll report back when they'll answer me. It seems that other account owners are having issues, too, though of a different type (could not login to the SFTP server, thankfully at least this is working here.) I'll keep you updated.

Varti

[ArchiMark]

Maybe it is now fixed, as I am able to load pages OK.

Mark

[Varti]

Yes, thankfully everything seems to be working again, I'll anyway check if the site will be stable in the next few days before closing the ticket with Ibiblio. Thanks for your patience.

Varti

[Varti]

The same issue has now unfortunately reappeared, some pages require two or three reloads until they're opened; rest assured I have already contacted our host, I'll keep you informed.

Varti

[MonkeyControl]

The same issue has now unfortunately reappeared, some pages require two or three reloads until they're opened; rest assured I have already contacted our host, I'll keep you informed.

Varti

I can report that the issue is still there in some form this evening Varti, it's a bit bent, but it's not broken.
My workaround is the same one I use for Planet updates on 'The Other Side', (indiegogo), just hit refresh until something changes.
It seems to update a little quicker over here.

[Varti]

Seems to be fixed now Sorry everyone for the inconvenience, and thanks for your patience.

Varti

[Varti]

Spoke too soon it seems, this time the pages sometimes return a "file not found" error, I have now updated the ticket on our host's bugtracker.

Varti

[Varti]

Unfortunately we're experiencing the same issues again, please have some patience until the issue is again resolved. If a page fails to load at first, please reload it (3-4 times if needed).

Varti

[Varti]

A message has been posted by our host a while ago, explaining the current status of the issue:

"An automated process that should have caught errors in the vhost cluster had failed. This process would normally both alert staff to the problem and take corrective action. We unfortunately didn't set up any secondary alerting to check our vhost cluster, or to check that the automated process was running and healthy. As a result, a cascade of problems resulted in all of the load-balanced nodes serving up your sites being unavailable. This failure serves as motivation for us to accelerate a process that will result in a replacement set of load balanced machines being deployed. We unfortunately don't have a specific timeline, nor can we guarantee stability until that time. What I can say is that I personally will be checking in more often on these systems between now and the deployment of the replacement systems. Thanks for your patience."

Varti