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> Does Planet Computers do repairs? My keyboard is shorted out
jornada720
post Sep 1 2018, 09:59 AM
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I accidentally dropped my Gemini into a partially filled bathtub and now several of the keys return multiple characters when pressed. The Q key returns 1 as well as Q.
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jornada720
post Sep 3 2018, 10:38 AM
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So no one on here has ever had to send a unit in for service?
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qbiot
post Sep 3 2018, 01:25 PM
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QUOTE(jornada720 @ Sep 3 2018, 10:38 AM) *
So no one on here has ever had to send a unit in for service?


I did. Drop them a message at hello@planetcom.co.uk explaining the issue.
In my case they responded almost immediately and eventually replaced faulty parts of my Gemini.
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Jess R
post Sep 6 2018, 11:27 AM
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QUOTE(jornada720 @ Sep 1 2018, 06:59 PM) *
I accidentally dropped my Gemini into a partially filled bathtub and now several of the keys return multiple characters when pressed. The Q key returns 1 as well as Q.


I haven't, I did have a similar issue, and sorted it myself (tea on/into the keyboard).. bathed in de-ionized water, then IPA.. then when keyboard was still partially annoying, dismantled it far enough to actually wipe the keyboard connector directly with IPA.. that seems to have worked.. Tho the screen could do with more drying out now.

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MonkeyControl
post Sep 7 2018, 12:21 PM
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QUOTE(Jess R @ Sep 7 2018, 07:27 AM) *
QUOTE(jornada720 @ Sep 1 2018, 06:59 PM) *
I accidentally dropped my Gemini into a partially filled bathtub and now several of the keys return multiple characters when pressed. The Q key returns 1 as well as Q.


I haven't, I did have a similar issue, and sorted it myself (tea on/into the keyboard).. bathed in de-ionized water, then IPA.. then when keyboard was still partially annoying, dismantled it far enough to actually wipe the keyboard connector directly with IPA.. that seems to have worked.. Tho the screen could do with more drying out now.


IPA, India Pale Ale, interesting ´solution´. huh.gif biggrin.gif
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gidds
post Sep 8 2018, 02:21 AM
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QUOTE(MonkeyControl @ Sep 7 2018, 09:21 PM) *
IPA, India Pale Ale, interesting ´solution´. huh.gif biggrin.gif

Well, it would explain those drunken texts… smile.gif

(Though I suspect Jess meant isopropyl alcohol — or isopropanol, to give its more systematic name — which is just the thing for cleaning electronics.)
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