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> My last post here : another user ( gbiot ) with video problem, Please see https://www.oesf.org/forum/index.php?showtopic=35396
galodoido
post Jul 14 2018, 01:23 PM
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This is my last post here. As I said before my gemini has died.
If Planet send me another I will come back.
But for now that is it.
Thank you all.
Galodoido.
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galodoido
post Jul 16 2018, 03:53 AM
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QUOTE(galodoido @ Jul 14 2018, 06:23 PM) *
This is my last post here. As I said before my gemini has died.
If Planet send me another I will come back.
But for now that is it.
Thank you all.
Galodoido.


Since I haven't got any answers from Planet , I will donate the device to a people here in Brazil that that can take advantage of the parts for repair . I'm leaving this forum gemini (OESF) right now . I'll block planet in my email also ( Note : Already blocked , I don't want to receive any emails from Planet ... too late to any answers) . It's too much lack of consideration. It is a shame things have ended this way.

Thank you all here.
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ArchiMark
post Jul 16 2018, 10:48 AM
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Again, very sorry to hear that Planet has not responded to you.

I would hope that it is related to them probably being under resourced and not a purposeful avoidance of you and your situation.

Anyway, all the best to you and thank you for all your help.

Best regards,

Mark
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shinkamui
post Jul 17 2018, 07:59 PM
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QUOTE(ArchiMark @ Jul 16 2018, 01:48 PM) *
Again, very sorry to hear that Planet has not responded to you.

I would hope that it is related to them probably being under resourced and not a purposeful avoidance of you and your situation.

Anyway, all the best to you and thank you for all your help.

Best regards,

Mark


You're a nicer, and better man than I Mark. It can only be seen as a digital tantrum, and there was literally no point in creating this thread.
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ArchiMark
post Jul 17 2018, 08:31 PM
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QUOTE(shinkamui @ Jul 17 2018, 08:59 PM) *
QUOTE(ArchiMark @ Jul 16 2018, 01:48 PM) *
Again, very sorry to hear that Planet has not responded to you.

I would hope that it is related to them probably being under resourced and not a purposeful avoidance of you and your situation.

Anyway, all the best to you and thank you for all your help.

Best regards,

Mark


You're a nicer, and better man than I Mark. It can only be seen as a digital tantrum, and there was literally no point in creating this thread.


Thank you for the compliment....

However, don't you think galodoido should have at least received a reply from Planet about his dead Gemini?

Think I would be frustrated if I was in his situation and heard nothing from Planet.

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gymbo
post Jul 18 2018, 08:49 AM
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QUOTE(ArchiMark @ Jul 18 2018, 06:31 AM) *
Thank you for the compliment....

However, don't you think galodoido should have at least received a reply from Planet about his dead Gemini?

Think I would be frustrated if I was in his situation and heard nothing from Planet.

Frustrated, yes, but it seems he waited just a few days, AND over a weekend, before his "I've blocked them"-tantrum (I can't help but imagine a three year old stomping his/her feet in a tantrum when I read it...). His first post was totally fine, but don't really care for the second. And of course Planet SHOULD have been able to respond, but we all know they have a bad track record of that, so it is (unfortunately) as expected...
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galodoido
post Jul 18 2018, 09:41 AM
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I will explain : Two days before my problem , I've contacted Planet via website to buy an external addon camera. They had answered me next day. And after some questions about shipping cost ( hello@planetcom.co.uk ) , they had answered me in the same day. After my problem ( 2 day after ) , I've contacted Planet ( hello@planetcom.co.uk and robin@planetcom.co.uk ) without answers. Contacted them again via website and received an answer that my question was closed and was being treated in another post. So when it matters they respond quickly. For this reason there is nothing of tantrum but a tremendous lack of consideration of the Planet.
I hope no one here has this kind of problem.
But it's all right. I already donated my equipment to someone that will use it for repair parts. Thank you all.
Reason for edit: edited by admin to remove excessive quoting ~~ speculatrix
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Murple2
post Jul 18 2018, 09:42 AM
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I didn't want to say but I feel there was something fishy about this whole thing. I'm not even sure the videos of the broken gemini were completely legit and I don't think galodoido has been entirely truthful. I'm sorry to say that and I'd be happy to be wrong.
Reason for edit: edited by admin to remove excessive quoting ~~ speculatrix
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galodoido
post Jul 18 2018, 09:46 AM
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Note : I bought the camera addon from a person here in the forum before my problem has occured. Please see : https://www.oesf.org/forum/index.php?showtopic=35378
I'll save or sell it when arrives.
That is all right ( also. )
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galodoido
post Jul 18 2018, 12:59 PM
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You are wrong. But believe it or not .
I do not have to prove anything to anyone.
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galodoido
post Jul 18 2018, 01:20 PM
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QUOTE(galodoido @ Jul 18 2018, 05:59 PM) *
QUOTE(Murple2 @ Jul 18 2018, 02:42 PM) *
QUOTE(gymbo @ Jul 18 2018, 05:49 PM) *
QUOTE(ArchiMark @ Jul 18 2018, 06:31 AM) *
QUOTE(shinkamui @ Jul 17 2018, 08:59 PM) *
QUOTE(ArchiMark @ Jul 16 2018, 01:48 PM) *
Again, very sorry to hear that Planet has not responded to you.

I would hope that it is related to them probably being under resourced and not a purposeful avoidance of you and your situation.

Anyway, all the best to you and thank you for all your help.

Best regards,

Mark


You're a nicer, and better man than I Mark. It can only be seen as a digital tantrum, and there was literally no point in creating this thread.


Thank you for the compliment....

However, don't you think galodoido should have at least received a reply from Planet about his dead Gemini?

Think I would be frustrated if I was in his situation and heard nothing from Planet.

Frustrated, yes, but it seems he waited just a few days, AND over a weekend, before his "I've blocked them"-tantrum (I can't help but imagine a three year old stomping his/her feet in a tantrum when I read it...). His first post was totally fine, but don't really care for the second. And of course Planet SHOULD have been able to respond, but we all know they have a bad track record of that, so it is (unfortunately) as expected...


I didn't want to say but I feel there was something fishy about this whole thing. I'm not even sure the videos of the broken gemini were completely legit and I don't think galodoido has been entirely truthful. I'm sorry to say that and I'd be happy to be wrong.


You are wrong. But believe it or not .
I do not have to prove anything to anyone.

Please Murple2 , contact me in my email of my work : evandro.cordeiro@tjdft.jus.br . I work at the court justice here in Brazil ( TJDFT ) . Court Of Brasilia-DF ( Capital of Brazil ). I am a public agent.
And I can prove this. Who is Murple2 ? I am here saying who I am. I wish you would do the same.

If I wanted to, I could perfectly make use of my assignments and prosecute Planet. But I will not waste time doing this. Millions of cases in Justice here in Brazil and I do not have time to waste with nonsense. Time will tell you and maybe this company will break. Perhaps many problems will occur if they are no longer occurring. But I do not admit in any way that a person says that this post of mine is false. I would never lie about this, even because I work in a court justice. Well, that's it.
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shinkamui
post Jul 22 2018, 06:59 PM
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QUOTE(galodoido @ Jul 18 2018, 04:20 PM) *
QUOTE(galodoido @ Jul 18 2018, 05:59 PM) *
QUOTE(Murple2 @ Jul 18 2018, 02:42 PM) *
QUOTE(gymbo @ Jul 18 2018, 05:49 PM) *
QUOTE(ArchiMark @ Jul 18 2018, 06:31 AM) *
QUOTE(shinkamui @ Jul 17 2018, 08:59 PM) *
QUOTE(ArchiMark @ Jul 16 2018, 01:48 PM) *
Again, very sorry to hear that Planet has not responded to you.

I would hope that it is related to them probably being under resourced and not a purposeful avoidance of you and your situation.

Anyway, all the best to you and thank you for all your help.

Best regards,

Mark


You're a nicer, and better man than I Mark. It can only be seen as a digital tantrum, and there was literally no point in creating this thread.


Thank you for the compliment....

However, don't you think galodoido should have at least received a reply from Planet about his dead Gemini?

Think I would be frustrated if I was in his situation and heard nothing from Planet.

Frustrated, yes, but it seems he waited just a few days, AND over a weekend, before his "I've blocked them"-tantrum (I can't help but imagine a three year old stomping his/her feet in a tantrum when I read it...). His first post was totally fine, but don't really care for the second. And of course Planet SHOULD have been able to respond, but we all know they have a bad track record of that, so it is (unfortunately) as expected...


I didn't want to say but I feel there was something fishy about this whole thing. I'm not even sure the videos of the broken gemini were completely legit and I don't think galodoido has been entirely truthful. I'm sorry to say that and I'd be happy to be wrong.


You are wrong. But believe it or not .
I do not have to prove anything to anyone.

Please Murple2 , contact me in my email of my work : evandro.cordeiro@tjdft.jus.br . I work at the court justice here in Brazil ( TJDFT ) . Court Of Brasilia-DF ( Capital of Brazil ). I am a public agent.
And I can prove this. Who is Murple2 ? I am here saying who I am. I wish you would do the same.

If I wanted to, I could perfectly make use of my assignments and prosecute Planet. But I will not waste time doing this. Millions of cases in Justice here in Brazil and I do not have time to waste with nonsense. Time will tell you and maybe this company will break. Perhaps many problems will occur if they are no longer occurring. But I do not admit in any way that a person says that this post of mine is false. I would never lie about this, even because I work in a court justice. Well, that's it.


^^^ This is just more of why I wonder what possible purpose this thread or any of the other threads you've spammed out have. Sour grapes, impertinence, and entitled rage. We'd all be on your side if you sounded less vindictive and entitled. This was a crowd funded project, and the company a startup, that's barely able to keep up with demand and updates. We all knew what the risks were, and what this was likely going to be like even if successful. If you're not willing to work within the unfortunate, but very real delays that come under those circumstances, it would suggest that retail purchases are a better fit for you. Whatever possible jurisdiction you think you have in Brazil over a UK based company, I'd love to see play out, if nothing more than for a fitting end to an unwanted drama. On a serious note, I seriously hope that you tone it down, unblock planet, and ultimately get your device fixed or replaced if it is in fact the result of a manufacturers defect and not abuse/accidental damage. I really like this community, and I don't want anyone to get or feel shafted. I can't speak for everyone else here, but its been pretty warm and welcoming, and I think people genuinely would have wanted to help you if your message was crafted better.
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galodoido
post Jul 23 2018, 03:53 AM
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I apologize for my way of speaking ( writing ) in this post .
And first of all, if you check all my other posts here, I believe that in a way I contribute a lot in this forum.
I hope no one here has this kind of problem.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here ( Brazil ) open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact, I waited only a few days. But such problem : I hoped at least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
I do not expect anything else from Planet. I just hope this problem was only on my device.
I've saw also in this forum that some people ( Donoregano and Weasalopes ) are having problems with gemini, specifically concerning to sim card detection.
Please see :

https://www.oesf.org/forum/index.php?showtopic=35233

I hope at least Planet could solve the problems of Donoregano and Weasalopes.

Also mentioned by Brandy Miller : https://www.indiegogo.com/projects/gemini-p...ce--2#/comments

From Brandy Miller text : ( 22 hours ago )

"I’m an original campaign backer, my Gemini doesn’t work at all. I charge it with the cord it came with, the light goes on to indicate it’s charging, but never goes green. I cannot power on my device. This happens regularly. It doesn’t work more often than it does work.
I would like Planet Computers to please respond. I would very much like a device that actually works."
"Also, why the heck should I have to pay extra for the manual!! That us absolutely ridiculous. I need the manual but having to pay extra for it is asinine."

Planet Computers answer : ( 5 hours ago ).
"Hi Brandy. I am sorry to hear about the issues you've been facing. Please email us at hello@planetcom.co.uk, and we'll move forward with the diagnosis and possible service options. While the paperback version of the user manual is paid, the author of it will also be releasing a free digital version as soon as we start shipping the physical ones. -E"

See that they answered within less than 24 hours ... ( when it's a public post the answer is quick too. ).


In the same link above :

"Jesse Stephenson 12 days ago"
"My emails are not being returned also. PC can keep their order. I am sure it is quite nice. I have requested a refund a couple of times. I will let my credit card company dispute the charge to my card. Unfortunate lack of consistent communication."

Planet Computers answer : 7 days ago
"Hi Jess, I am sorry to hear your emails haven't been answered. Please email us directly at hello@planetcom.co.uk, with a new title as there's a chance that the old case is closed. -E"

There are anothers posts , but only to do some examples , I mentioned these.

And I hope also that gemini has a high durability over the years. Otherwise, many complaints will happen.

At least now I have more free time without worrying about various configurations that I had done in linux. I've also hoped linux would come pre-installed and configured perfectly from the factory. Including correct keyboards and accents for Latin-speaking countries as well as others.

Despite this, I had a little fun with Gemini. It's a really cool device. If I had not these problems mentioned ... I would be very happy.

Maybe someone develops something similar with "librem".

And if it have a slide keyboard in a slim form factor would be nice .

Thank you so much again.

Note : By the way, I already unlocked Planet. But as I said I will not contact them and I do not expect a return from them. This case is closed. I'm just putting my thoughts so that other people who are having problems have a better consideration of Planet. Nothing else. And to register so that if someone has a problem it will be an added incentive for the problem to be solved.

Note 2 : What most angered me is that someone doubted the truth of my videos and what I said here.
I know there are many defenders of Planet here. ( It is easier to believe in the powerful.)
I've already seen that some people are already having problems.
I hope the problems are really a few problems.
But I believe that they too are dissatisfied.

Note 3 : More information about this problem I've posted here on : https://www.oesf.org/forum/index.php?showtopic=35406
------------------------------------------

Sorry again for any inconvenience and thank you all.

Think about it : "Everything is funny as long as it is happening to somebody else."

Galodoido .
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Murple2
post Jul 24 2018, 04:51 AM
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You are seriously stretching the definition of "my last post". In this thread, and the umpteenth others you have scattered around the place.
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ArchiMark
post Jul 24 2018, 05:07 AM
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I think we should agree that some of us disagree about this topic and call it a day....

Let's move on....

Thanks.

Mark
Admin
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