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> ESIM settings lost and found
post Dec 3 2019, 04:31 PM
Post #1

Group: Members
Posts: 32
Joined: 5-January 18
Member No.: 815,894

This morning a funny thing happened. I had previoiusly configured my Cosmo to use an esim but when I opened it to use it outside the wifi coverage the first time I found I had no cell bar or 4G indicator. esim was still enabled in cosmo settings but I went to the esim wallet and it was empty - no error, just my esim had gone.

I got the activation code again and scanned it but the wallet crashed which I remembered from my first attempt seemed to mean that it could not communicate with the chip.

I used the Save and Exit button which disabled the chip, then I reenabled. Still no sim. Repeated the process and the sim returned.

I noted that after the sim was displayed, I no longer had the save and exit button.

I will try to see what causes it to lose the SIM. I had replaced the SD card and launcher as well as done several restarts without paying much attention as wifi was working.
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post Dec 3 2019, 06:37 PM
Post #2

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Joined: 28-November 19
Member No.: 860,591

I’ve found that when this happens, turning it off and on in the Cosmo Settings page (not from eSIM Wallet!) will successfully reinitialise the chip. Had to do it this morning and it has been working fine all day.
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