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> Shipping to Russian Federation, Russian contributors cannot receive their Cosmos
Yagiza
post Jan 23 2020, 12:02 AM
Post #1





Group: Members
Posts: 13
Joined: 10-September 18
From: Magnitogorsk, Russian Federation
Member No.: 830,699



Hello!

Planet Computers sent my Cosmo Communicator to Russian Federation with DHL. DHL in Russia do not deliver goods to the private individuals, so my Cosmo was returned to shipper once arrived Russian Federation. Other contributors from Russia have the same issue.

Why do Planet Computers does that? Do they plan to send Cosmos to contributors from Russia? If so, then when and how?

I write it here, 'cause their consumer support e-mail is silent for last few months. Maybe someone from PC reads this forum and will answer?
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gymbo
post Jan 23 2020, 02:34 PM
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Group: Members
Posts: 196
Joined: 21-January 18
From: Norway
Member No.: 816,769



QUOTE(Yagiza @ Jan 23 2020, 09:02 AM) *
Hello!

Planet Computers sent my Cosmo Communicator to Russian Federation with DHL. DHL in Russia do not deliver goods to the private individuals, so my Cosmo was returned to shipper once arrived Russian Federation. Other contributors from Russia have the same issue.

Why do Planet Computers does that? Do they plan to send Cosmos to contributors from Russia? If so, then when and how?

I write it here, 'cause their consumer support e-mail is silent for last few months. Maybe someone from PC reads this forum and will answer?

I think I saw that on IGG earlier, seems kind of crazy to me. huh.gif blink.gif

But one could also ask why DHL accepted the job/assignment in the first place, if they are not capable or willing to complete it??? dry.gif
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Yagiza
post Jan 25 2020, 03:51 AM
Post #3





Group: Members
Posts: 13
Joined: 10-September 18
From: Magnitogorsk, Russian Federation
Member No.: 830,699



QUOTE(gymbo @ Jan 24 2020, 03:34 AM) *
I think I saw that on IGG earlier, seems kind of crazy to me. huh.gif blink.gif

But one could also ask why DHL accepted the job/assignment in the first place, if they are not capable or willing to complete it??? dry.gif

Yes. This is the question I also interested in. It seems that DHL is a great delivery service where the right hand does not know what the left one is doing. dry.gif
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Yagiza
post Feb 1 2020, 01:44 AM
Post #4





Group: Members
Posts: 13
Joined: 10-September 18
From: Magnitogorsk, Russian Federation
Member No.: 830,699



I have some news here! rolleyes.gif

30.01.2020 I got an e-mail from Planet Computers Customer Care.

They said that my order was dispatched and is shipped via Skynet Worldwide Express. Also they said that I'll get a new tracking information within 1 or 2 days.
The next day I received the tracking number and the link to track. When I click the link provided, it says that tracking information for the number is not found, but when I enter the number on Skynet Worldwide Express web site, it says that shipment with the number was registered on 30.01.2020 and destinaion is my town. It looks like it's all right so far.
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