I don't see how that's relevant without specifying when you got the service. Have tried contacting them lately?
I'm really tempted to post a blob on the ZUG site warning new users not to buy from SP.
Opinions?
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I think in some ways it might be good, however.SP should have the right to reply and it should removed if/when they
get their act sorted. In doing this it might encourage them to communicate better with their customers. It shouldn't,
for example, be that difficult for them to script a standard mail to customers updating them on what's happening. It
seems most people here, apart from complaining about the delay, take great exception to their unreachability, but if
SP kept them in the loop via email, they wouldn't need to call them so often, and customers would see things
being done, which would likelly lead to less canceled orders frocustomers. AlsoSP wouldln't have to answer the
phone so much (not that they seemed to be answering at all on Friday). This all seems pretty obvious, and it really
worries me that SP don't seem to get it.
-
Grant
