No, I am not kidding zorg. Surely you realize that absolutely no technical support staff would be trained on a product which has not even been assigned a release date. Since there is no release date set on the 6000, then why would technical support be trained? Exactly how would it benefit Sharp to train it\'s support staff on a product they aren\'t even sure when they will release? It could be many months from now and, in that period of time, their staff will simply forget this information due to the \"you don\'t use it, you lose it\" rule. And exactly how is it beneficial to have technical support be beta testers? They are paid to provide support, not try and break things. They pay other people to do that and those people are the ones who know much better ways to break things and are capable of properly documenting the situation. Training technical support on a product which has no release date set is like putting the cart before the horse. Sure, it\'s very possible for the horse to push the cart but I wouldn\'t suggest it and neither would the horse. In this sense, the technical support staff would also become extremely irritated. Especially if Sharp changed it\'s mind and said they weren\'t going to release it inside the USA. That would REALLY annoy the technical support people not to mention waste a good bit of money and time in the process. When Sharp decides on a release date it\'s not going to be the day after tomorrow, they\'ll give themselves time to properly train their staff on the product. This means when they decide it\'ll most likely be a few months from when they tell us. But, as you say, perhaps it is better to have the Japanese engineers tell the American technical support staff all about the product six months ahead of time so by the time the product actually arrives it has changed in some form or fashion which nullifies previous support training.
