MS Office Apps Won't run?

[Javert]

Hi,

I have installed Word and Excel on my Gemini but they won't run - when I try to run either app, I just see the logo pop up for 10 seconds or so, then it crashes back to the home screen.

I'm assuming this is supposed to work because there were icons pre-installed on the app bar?

[pdtpoet]

I am using the Android version as received.  I did no installations and found both Word and Excel pre-installed on my Gemini.  Tapping the icons opened up each application, and I was able to access my Onedrive files for each application.  There was no need to install the programs, and I found each to be fully functional.

[Javert]

I am using the Android version as received.  I did no installations and found both Word and Excel pre-installed on my Gemini.  Tapping the icons opened up each application, and I was able to access my Onedrive files for each application.  There was no need to install the programs, and I found each to be fully functional.

OK well for me they are not working.  As I remember, when I received the Gemini, there were Word and Excel icons, but when I clicked on them I had to then install them.  I think (but not 100% sure) they might have been working when I first got it.  

However, when I tried them again yesterday, both word and Excel won't run - I see the loading screen, but then after a few seconds I am dumped back to the home screen.  

I've also tried opening an Excel document from onedrive (which runs ok) and I get the same result.

I tried uninstalling both apps and reinstall but this didn't work either.

[gymbo]

I am using the Android version as received.  I did no installations and found both Word and Excel pre-installed on my Gemini.  Tapping the icons opened up each application, and I was able to access my Onedrive files for each application.  There was no need to install the programs, and I found each to be fully functional.

OK well for me they are not working.  As I remember, when I received the Gemini, there were Word and Excel icons, but when I clicked on them I had to then install them.  I think (but not 100% sure) they might have been working when I first got it.  

However, when I tried them again yesterday, both word and Excel won't run - I see the loading screen, but then after a few seconds I am dumped back to the home screen.  

I've also tried opening an Excel document from onedrive (which runs ok) and I get the same result.

I tried uninstalling both apps and reinstall but this didn't work either.

Both apps seems to have got an update September 14th, it may have got some bugs (or "features"  ) that prevent it to run (at least on the Gemini)? If you have automatic update turned on, that might be the reason. And as I don't think there is an easy "downgrade" option in the Play store, you may have to search and use a different "store" to get the right apk installed again...?

I don't have either app installed, and have automatic update turned off (unless there has been some update or change in the store that turns it on automatically again, which I do believe has happened at least on one occasion   ). So it is only a guess from my side...

[Javert]

I am using the Android version as received.  I did no installations and found both Word and Excel pre-installed on my Gemini.  Tapping the icons opened up each application, and I was able to access my Onedrive files for each application.  There was no need to install the programs, and I found each to be fully functional.

OK well for me they are not working.  As I remember, when I received the Gemini, there were Word and Excel icons, but when I clicked on them I had to then install them.  I think (but not 100% sure) they might have been working when I first got it.  

However, when I tried them again yesterday, both word and Excel won't run - I see the loading screen, but then after a few seconds I am dumped back to the home screen.  

I've also tried opening an Excel document from onedrive (which runs ok) and I get the same result.

I tried uninstalling both apps and reinstall but this didn't work either.

Both apps seems to have got an update September 14th, it may have got some bugs (or "features"  ) that prevent it to run (at least on the Gemini)? If you have automatic update turned on, that might be the reason. And as I don't think there is an easy "downgrade" option in the Play store, you may have to search and use a different "store" to get the right apk installed again...?

I don't have either app installed, and have automatic update turned off (unless there has been some update or change in the store that turns it on automatically again, which I do believe has happened at least on one occasion   ). So it is only a guess from my side...

OK thanks - is there a way to request official support from gemini like an email address or suchlike?

[jakfish]

I had recently done a flash of the stock Android and just now installed MS Word. I did not have any problems with the app starting.

Are you rooted?

Jake

[Javert]

I had recently done a flash of the stock Android and just now installed MS Word. I did not have any problems with the app starting.

Are you rooted?

Jake

No - I have not even installed Linux or anything.  

One thing I did notice is that my SD seems to be shown as an extension to the internal memory, and it doesn't show up in File Explorer, but the file explorer only shows the internal phone memory as the total available.  The SD card does show up in settings though.  Not sure if that could have anything to do with it.

[DJO]

I have installed Word and Excel on my Gemini but they won't run - when I try to run either app, I just see the logo pop up for 10 seconds or so, then it crashes back to the home screen.

Had the same here after I reflashed the device. Both programs would show up for a second and then close.

Today there were upgrades for both to download and once they had it took me through the sign up process for their wretched (but free if you don't accidentally tick the wrong box) cloud thing, once that's done the programs work OK.

I suppose they need an account to work, I think the original install (which did work on mine before I flashed the hell out of it) had a dummy account which was enough to get the programs to work.

[Javert]

I have installed Word and Excel on my Gemini but they won't run - when I try to run either app, I just see the logo pop up for 10 seconds or so, then it crashes back to the home screen.

Had the same here after I reflashed the device. Both programs would show up for a second and then close.

Today there were upgrades for both to download and once they had it took me through the sign up process for their wretched (but free if you don't accidentally tick the wrong box) cloud thing, once that's done the programs work OK.

I suppose they need an account to work, I think the original install (which did work on mine before I flashed the hell out of it) had a dummy account which was enough to get the programs to work.

OK so I’m not alone it seems.

I just uninstalled and reinstalled office apps again.  They did seem to work at first, but they are behaving oddly still.

If I close down the app, and then reopen it, it says my session has ended.  Then if I try to log in, it says I can’t log in twice.  If I click on the “open” tab, I can see OneDrive appearing twice instead of once and I can then login to the second entry, and then go back to my account screen and log in again.  At that point, everything works fine until the app is completely closed down, and then it gets in the same loop.

I’ve also tried a “reset office” option that I found in settings but this didn’t seem to work either.

Also, even when I uninstall all office related apps, there is stuff left over because when I reinstall one, it knows my user ID.

That said, I guess Skype is a Microsoft application so maybe I need to uninstall that as well.

[Tom D]

I had this happen when I was using the SD Card as part of internal memory. When I changed to using it as only external storage, the MS Apps started working.

[jakfish]

@Javert: I can now verify your problem. My Word installation began crashing as well, with the same 10-second symptoms.

I reinstalled Word, which helps, but I don't know for how long.

TextMaker HDs still a better choice, despite a two-space problem when moving the cursor. I've gotten used to that, and the rest of the program is solid.

Jake

[a1astair]

So I have my SD card mapped as shared memory. Word, Excel, etc. stopped working months ago. The splash screen is displayed, then they close without any error message.

After seeing this latest post, I tried them again and they are working now!

Seems there is no consistency in the problems we are seeing here with MS Office....

[Javert]

So I have my SD card mapped as shared memory. Word, Excel, etc. stopped working months ago. The splash screen is displayed, then they close without any error message.

After seeing this latest post, I tried them again and they are working now!

Seems there is no consistency in the problems we are seeing here with MS Office....

I also have my SD card as shared memory - I am not yet sure if this is one cause of the issue or just a symptom.

What I've found is that after reinstalling a few times, I can now run Word and Excel, but, each time the device is rebooted it says that my session has ended in Onenote and I have to log in again, using a roundabout procedure which I discovered by trial and error.

FYI I am office 365 customer so I have a Onedrive account etc.

I also noticed that if I install the Onedrive app, it does not display the most recent versions of all my files - I can see all my files, but many of them show as updated last in April 2018, even though I know I've updated them since, and if I log in to onedrive on a browser they are correctly shown as updated.  Weirdly, this issue is exactly the same in the IOS Onedrive app as well.  In any case I think that's a separate problem not related to the above.