My Gemini is now useless Video Problem

[galodoido]

A problem with my gemini :

Please see photos and videos.

Sent an email to planet computers.
So will not post here  until the problem is solved or planet send me another gemini ( I hope this ).
Thank you all.

Message to Planet :

Hi Planet Support


Bought Gemini PDA  . Arrived May 22, 2018  . Less than 2 months the problem appears ( yesterday night ) ( July 11, 2018 ) . Now , I have a useless piece. Please   help me planet computers.

Problem is video . Please see photos and video in youtube.
The display is flickering.

I 've paid a value, shipping to UK. ( forward address ). Shipping cost to Brazil, Very high Customs duties.

My nickname is "galodoido " in OESF Forum Gemini Linux.

I'd really appreciate if Planet Computers can replace my Gemini. And send the new as "RMA ". I don't want to pay a very high Customs taxes again. And if it is possible send as fast as possible with a shipping method fast. And to my address in Brazil in this case. Or if it is not possible, please  to send it to my forward address in UK as did before. But please put a value in invoice like 90 GBP, so I will pay less taxes.

I can send to you my unit with defect. I don't know if I have to send the charger and cable also.
Please help me.
Less than 2 months and my unit is totally useless.
Please see the photos attached in this email  and the videos link below:

https://youtu.be/-PRTJeKGK-M

https://youtu.be/Xc7Aelp4PbE

I"ve already reflashed my gemini, reflashed the NVRAM and the problem persists.
Please I need a free urgent exchange of my gemini.

Thank you so much.

[iusethis]

So faithful to the Psion Series 5 that they've even reproduced the infamous ribbon issue  

(The Psion 5 had a ribbon cable from the main body to the display that would get loose or even break after prolonged use. Not reassuring in the least to see that the Gemini seems to have the same problem...)

[galodoido]

So faithful to the Psion Series 5 that they've even reproduced the infamous ribbon issue  

(The Psion 5 had a ribbon cable from the main body to the display that would get loose or even break after prolonged use. Not reassuring in the least to see that the Gemini seems to have the same problem...)

I hope it's a problem only on my equipment and not all.

[DJO]

So faithful to the Psion Series 5 that they've even reproduced the infamous ribbon issue  

(The Psion 5 had a ribbon cable from the main body to the display that would get loose or even break after prolonged use. Not reassuring in the least to see that the Gemini seems to have the same problem...)

If it is that then perhaps the OP could try taking all covers off and making sure all the cables are seated correctly.

[galodoido]

So faithful to the Psion Series 5 that they've even reproduced the infamous ribbon issue  

(The Psion 5 had a ribbon cable from the main body to the display that would get loose or even break after prolonged use. Not reassuring in the least to see that the Gemini seems to have the same problem...)

I hope it's a problem only on my equipment and not all.

Mine has only less than 2 months of use.

[Murple2]

This should probably be in the hardware or general discussion subforum.

Try removing the covers on the screen/hinge (as described here https://www.oesf.org/forum/index.php?showtopic=35377) and make sure the ribbon cable is seated correctly and there are no obvious signs of damage. A loose ribbon cable should be easy to fix if that is the case.

[galodoido]

This should probably be in the hardware or general discussion subforum.

Try removing the covers on the screen/hinge (as described here https://www.oesf.org/forum/index.php?showtopic=35377) and make sure the ribbon cable is seated correctly and there are no obvious signs of damage. A loose ribbon cable should be easy to fix if that is the case.

Ok.
Thank you so much.
Will try this after the answer of planet. If they not send me another gemini, I will try this, since this will be the only option.

[galodoido]

This should probably be in the hardware or general discussion subforum.

Try removing the covers on the screen/hinge (as described here https://www.oesf.org/forum/index.php?showtopic=35377) and make sure the ribbon cable is seated correctly and there are no obvious signs of damage. A loose ribbon cable should be easy to fix if that is the case.

Ok.
Thank you so much.
Will try this after the answer of planet. If they not send me another gemini, I will try this, since this will be the only option.

Hi,

I went try  the last test after searching the  oesf forum hardware  . I really wanted my gemini working perfectly.

Tried to turn on the gemini and nothing. It is died definetely now.
Now , really a useless piece.
Nothing to do now .

?

Thank you.