Keyboard not working and no boot menu

[gweber]

Hi! My Cosmo's japanese layout keyboard stopped working. The system shows it as "disconnected". Also, the boot menu does not appear after turn on or reboot. After reinstalling Android and Linux the menu appeared just once. Could it all be a software problem, or is my Cosmo damaged?

[MonkeyControl]

If you've been through a system reset and the guidance on the support site https://support.planetcom.co.uk/index.php/Main_Page the only thing left I can suggest is an email to hello@planetcom.co.uk.  I think I've suggested this to you previously on a different issue and you didn't get any support from them that time, but maybe they'll be more responsive this time.  Sorry that's the only idea I've got.