Author Topic: Phone failed. Only works when open on speaker  (Read 621 times)

Steve Kirkman

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Phone failed. Only works when open on speaker
« on: October 13, 2020, 08:31:58 pm »
Hi folks. I’m new to this forum. My Cosmo, when I make or answer a call, closed clamshell, the other end can hear me. I can’t hear them. Only opened on speakerphone can I hear the other person. I have looked through settings but see nothing relevant. I have seen online that some others have the same issue. PC have not provided answers. Anybody have any ideas? Thanks in advance.
« Last Edit: November 09, 2020, 11:21:12 am by Varti »

cam1965

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Re: Phone failed. Only works when open on speaker
« Reply #1 on: October 14, 2020, 06:12:10 am »
Hi folks. I’m new to this forum. My Cosmo, when I make or answer a call, closed clamshell, the other end can hear me. I can’t hear them. Only opened on speakerphone can I hear the other person. I have looked through settings but see nothing relevant. I have seen online that some others have the same issue. PC have not provided answers. Anybody have any ideas? Thanks in advance.
Mine is in brazilian portuguese language. I will translate. In settings look for sound . And  sound improvement.  And turn on Besloudness . Maybe this help.
 Good luck. 
« Last Edit: November 09, 2020, 11:21:24 am by Varti »

novaldex

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Re: Phone failed. Only works when open on speaker
« Reply #2 on: October 14, 2020, 07:13:27 am »
I had this issue just as lockdown hit here (UK)

Planet were closed during lockdown, so in the meantime I used speakerphone pretty much all the time, but if you dial down the volume you can use it like a normal phone.

The only option I had (and I went through all sorts), was to return it to Planet for repair which they were very happy to do and it only cost me to send it to them. Had it back in less than a week, but of course it took me longer to restore all my apps & data

Get in touch with Planet soon as, at least then the fault is logged with them
« Last Edit: November 09, 2020, 11:21:43 am by Varti »

Steve Kirkman

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Re: Phone failed. Only works when open on speaker
« Reply #3 on: October 18, 2020, 02:54:06 pm »
Cam and Novaldex

Thanks both for the reply. I have had a good look through phone settings but there is nothing relevant. It does seem like this is a known issue with Cosmos and so will have to send it off to PC, which I am reluctant to do. If there are any other suggestions I would be interested. I am no programmer but don't mind taking a mobile apart and applying a soldering iron. Thanks again.
« Last Edit: November 09, 2020, 11:21:49 am by Varti »

cam1965

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Re: Phone failed. Only works when open on speaker
« Reply #4 on: October 18, 2020, 04:33:19 pm »
Try a factory reset first before send the cosmo to PC.
« Last Edit: November 09, 2020, 11:21:59 am by Varti »

Dr.Colossos

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Re: Phone failed. Only works when open on speaker
« Reply #5 on: November 09, 2020, 10:33:53 am »
I am having the same issue since a few days. I am super happy with my Cosmo, despite the few quirks it has, and I see the bright side of this - no more excuses to finally give Linux a try on my Cosmo :)

I will do some more testing, if I fail, I will try a factory reset, and see if it works under Android again, then I will try Linux, in either case.

Cheers
« Last Edit: November 09, 2020, 11:22:11 am by Varti »

novaldex

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Re: Phone failed. Only works when open on speaker
« Reply #6 on: November 26, 2020, 06:58:17 am »
Great, mine now seems to be doing the same thing again. Been working fine for months after the repair, then suddenly yesterday I can't hear anyone unless they're on speaker.

Trying reboots, etc. but i'm not going anywhere near a device/factory reset yet. If that happens i'm convinced i'll be moving to another device. As good as I find the keyboard (despite it's quirks, and I do use it a lot), everything else seems to be letting the side down.

Can't find my original post yet, so thought would update here first.

Hount

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Re: Phone failed. Only works when open on speaker
« Reply #7 on: December 13, 2020, 06:43:15 am »
My Cosmo also developed similar symptoms. Sigh, maybe it's time for second warranty trip...

asyik

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Re: Phone failed. Only works when open on speaker
« Reply #8 on: December 20, 2020, 06:41:29 am »
Any fix for this other then sending back to planet? Mine has stoped working for few months now.

LinuxGuy

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Re: Phone failed. Only works when open on speaker
« Reply #9 on: December 24, 2020, 02:46:36 pm »
My Cosmo also developed similar symptoms. Sigh, maybe it's time for second warranty trip...
Same issues here,thought its due to V15, but downgrading didnt help! What a pity, i just had months were everything worked <sigh>

jakfish

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Re: Phone failed. Only works when open on speaker
« Reply #10 on: January 01, 2021, 11:37:24 am »
Started the New Year with the same issue as you folks. I'll try a factory reset, but don't have much hope.

Edit: as expected, factory reset did not fix problem.

Jake
« Last Edit: January 01, 2021, 12:14:45 pm by jakfish »

Martin_3LG

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Re: Phone failed. Only works when open on speaker
« Reply #11 on: January 10, 2021, 10:29:03 am »
Just adding another occurrence of this problem, starting 2-3 weeks ago.

novaldex

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Re: Phone failed. Only works when open on speaker
« Reply #12 on: January 12, 2021, 04:22:14 am »
My Cosmo is now booked in for service, but have been advised that due to lockdown please not to send it yet.

Which is fine, I still need to move my data to another device.

But they have confirmed it is covered thankfully.

oe9fwv

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Re: Phone failed. Only works when open on speaker
« Reply #13 on: January 14, 2021, 05:39:14 pm »
I had the same issue, factory reset did not help, had to send it to PC. Had to buy a new phone in the meantime, because it took over a month to get it back repaired. I have no idea what went wrong and how they did the repair.
Now I have to re-install all my apps etc. - which is a real pain. I did not find an easy way to restore my device.

:-(

spa

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Re: Phone failed. Only works when open on speaker
« Reply #14 on: January 14, 2021, 06:55:14 pm »
With V19, you can use Custom TWRP to backup and restore only the DATA partition(Internal storage). So, I use V19 for this purpose.