Author Topic: a lot of keys are not working  (Read 2607 times)

Penorek

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a lot of keys are not working
« on: February 16, 2023, 05:15:28 pm »
Hello,
Many keys in the keyboard do not work. How can I solve them. How can I remove the buttons. Which tool do I need?
Thank you!

spa

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Re: a lot of keys are not working
« Reply #1 on: February 16, 2023, 09:53:06 pm »
Probably an initial defect.
This is a rare occurrence with Planet products.
We recommend requesting a replacement from Planet.

Penorek

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Re: a lot of keys are not working
« Reply #2 on: February 22, 2023, 04:23:54 pm »
Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

Zarhan

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Re: a lot of keys are not working
« Reply #3 on: February 23, 2023, 01:28:25 am »
Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

Just send mail to hello@planetcom.co.uk, at least I've gotten responses pretty fast for maintenance-related cases (such as getting my CoDI fixed). I didn't take them up on their offer though, but at least I got a response.

Dom (shymega)

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Re: a lot of keys are not working
« Reply #4 on: February 25, 2023, 12:13:28 pm »
Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

It's not.

ArchiMark

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Re: a lot of keys are not working
« Reply #5 on: February 26, 2023, 12:39:32 am »
Two days ago Planet posted the following on IndieGoGo:

New Astro campaign update will be posted in the next few days.
Silicon Valley Digerati - * Please see my Mini Laptops For Sale Listing *
Cosmo Communicator / One-Netbook One Mix Yoga 3S (Win 10/Manjaro 18)
Banana Pi Zero UMPC/Armbian
MacBookPro
Sold: C3200/N900/OQO/N5/Dell Mini9/Netwalker/UMID M1/

AndyM

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Re: a lot of keys are not working
« Reply #6 on: March 03, 2023, 07:22:08 am »
Several keys were not functioning properly on mine and the keyboard was stuck in US English layout despite being set to UK English, which is what I have. However, after no less than four factory resets all seems to be working correctly, at least as far as the keyboard is concerned.