Offroad,
I called amazon. Got a team leader named Heather B. (7:40 pm ak standard Dec. 30th)
She says you never spoke to any supervisor. That there is nothing in those comments about a 20 cert for the group members that got screwed.... essentially that you are making it all up.
I will keep hounding amazon --but you might want to give 'em a ring and mention something like "defamation of character" and slander.... etc...
adf
I just called them back and spoke to a team lead (sudhir). He confirmed that the notes the previous team lead about issueing $20 promotional gift certs to each of the persons screwed by jpettins is indeed in my
contact commentsMaybe Heather B was just lazy or simply didn't like you... who knows, people are weird (all except me).
Sudhir said that each of the 20 people should do the following:
1. Call Amazon at that nifty 800 #
2. Provide your order number (the one for the 6000 purchase with jpettins)
3. Confirm all of your security crap (how many security questions do they *really* need to ask???)
4. Demand the $20 promotional gift certificate
5. Refer the amazon person to my order number, and specifically to the "contact comments" area:
058-3867722-2293929
6. Be happy as a pig in shit (or as happy as you can be after all this)
BTW - I let Sudhir know that I never received my first $20 promotional cert from the first team lead, and he gave me one on the spot... actually read me the code over the phone.
Also, he was a really nice guy. We were chatting and he mentioned that he lived in a coastal town in India, and that the residents of this town were ordered to evacuate because they are expecting more trouble (I think another earthquake, though I'm not sure). Apparently he (and his family) have decided to stick it out. I found this out near the end of the call.... after I had complained and complained about people not getting, and how Heather B. called me a liar, blah blah blah, me me me. All the while this poor guy (and many others) are being as sweet as they can to complainers like me while their whole livelihood may be in jeopardy.
Our thoughts and prayers should be with those in need.