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Cosmo Communicator - General Discussion / Help! My Cosmo is dead after 4 days.

« on: January 02, 2020, 09:54:47 am »

It's alive!

This is what Planet had to say this morning:

Fastboot mode is typically entered when one of the toggle options is pressed on the toggle key at the back (the fingerprint scanner). Could you try clicking it, and then restart by holding Esc for 20 seconds again? Maybe it's stuck in a clicked position.

I tried clicking it all over the place, holding down Esc, clicking it all over the place, hitting Esc again, clicking it all over the place, and what do you know? It started to boot up... sort of. It's been plugged in since the 29th, and it was on 1% charge. It's still off and charging at the moment. It's only been about 30 minutes, but it's on Planet's fast charger, and it's already at 65%. I'm hopeful that all is well in my Cosmos, as it were.

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Cosmo Communicator - General Discussion / Help! My Cosmo is dead after 4 days.

« on: December 31, 2019, 04:57:45 pm »

That's the same "fix" Planet sent to me. Also, no effect. I wrote back, but since it is New Year's Eve, I didn't receive a response. Did they offer you no other solution? Just send it back?

Sadly, my Cosmo too seems to have expired.

I've been using it as my main device since it arrived at the end of November.
I updated it with the new software and Cover Display s/w mid-Dec.
All was going well.

After Christmas I had been using it in the car for navigation for a few hours (powered, so the battery was fully charged).
After removing it from my pocket when I was back in the house, it had turned off.

Nothing could bring it back to life - both screens quite unresponsive.

Planet suggested a reset option:
 - power left-hand-socket for 30m
 - hold Esc for 20s
 - release for 3s
 - hold Esc again for 3 sec
...but that had no effect.

My device is currently packed up, ready to ship back to Planet after New Year.

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Cosmo Communicator - General Discussion / Help! My Cosmo is dead after 4 days.

« on: December 29, 2019, 06:05:07 pm »

Everything has been going swimmingly, apart from hating the space bar.

While driving this morning, with Waze running, Waze was not picking up a network signal. I tried to restart the Cosmo, hoping that it would find a signal. The Cosmo never restarted... properly.

It is single-boot, not rooted. Nothing strange installed on it.

When I clicked on "restart," it never did restart. The screen went black, or so I thought. On the lower, left-hand corner, in tiny writing, it said "Fastboot mode." I tried to hold down the Esc/On/On button, to no avail. I tried to hold down the silver button with the Esc/On/On button. I just get a dark gray screen. The Cosmo ran from warm to hot for several hours after its death.

Please, someone help me before I go into a blind panic and contact Planet Computers.