Messages

1

Cosmo Communicator - Android / Re: Android update not found

« on: September 08, 2021, 04:17:50 am »

I had reported it on smartsheet.
https://support.planetcom.co.uk/index.php/Cosmo_Troubleshooting

I contacted you from the form you taught me and received an automatic reply email for the time being.

appreciate.

Thank you for your reply despite the English translation.

2

Cosmo Communicator - Android / Re: Android update not found

« on: September 08, 2021, 03:17:50 am »

My best guess is that the OTA updater's current implementation is incompatible with V15 (which is very old).

I'd suggest contacting Planet support and ask them about getting the firmware files for manual update. They do not indeed seem to be publicly available.

Contact Planet Support and ask about getting firmware files for manual updates as well.

I can't expect it because I didn't get a reply about not finding the update ...

Thank you very much.

3

Cosmo Communicator - Android / Re: Android update not found

« on: September 08, 2021, 03:12:08 am »

I think there's a couple of alternatives if the auto update isn't working for some reason. 
If you're in the wireless update screen and you tap on the setting symbol top right, there's a option there for 'Local update', if you've got the 'Updatepackage.zip', but I don't know where you get this package from. 
Another option may be with recovery mode following the instructions here:  'https://support.planetcom.co.uk/index.php/Rooted_Android_For_Cosmo' but I'm not sure if you need to have a rooted Cosmo for this approach to work. 
Or you may just need to leave your wireless update screen open for a while to give it time to check in. 
Sorry I can't be of more help, I haven't use android for some time.

I tried v21 local update, but it failed due to an error probably because it is not V20 firmware.
https://support.planetcom.co.uk/index.php/FotaUpdate_v20

In v15 recovery mode,
・ Change the partition table of your COSMO
・ Install custom OS on your COSMO
It is not possible to execute because there is no item of.

Thank you very much.

4

Cosmo Communicator - Android / Android update not found

« on: September 07, 2021, 02:02:54 am »

When I check for updates with wireless upgrade, I get the message "Already the latest version" and cannot update.

When I checked the Planet website, it seems that it has been released up to v25 as of March 22, 2021.
https://support.planetcom.co.uk/index.php/Latest_Cosmo_Firmware

How can I update it?
If you have other similar symptoms, please let me know the solution.

Current version: Cosmo-9.0-Planet-10292019-V15. <20191029_1401>