Yeah, Softmaker send me the same BS reply. Never heard anything after that.
What I had to do was the manual juggling, and I'm trying to recall (and can't) all the steps I had to follow to get TM to finally install and run, right down to putting the .png icon in the right folder. I wasn't ever able to install it through the standard ipk process.
There should be a thread in the forums section of the Softmaker site that gives detailed instructions on placing the files properly in the event of faulty installs. The problem with this is that you'll have to uninstall it the hard way, too -- it doesn't appear in the Add/Remove Software GUI. If you can't find it, I'd be happy to try to retrace my steps and offer a bit more detail.