This is another question, where I would want more input from someone at PLANET. They could reduce their support questions when answering here - and new customers could find their solution lateron, too. It is a pity that no one from the developers is here - your question is very funded and needs only a short answer. We are all not complaining too much when there is no solution by now - but it is harder to stand if there is no answer.
To your question from my view: The state when lid closed is very economic - it manages to save a lot of battery when the lid is closed. Seems that they overdid it...
Yes, Planet needs a formal bug acknowledgment & tracking system. Lacking that, maybe have an official forum open to all purchasers where we can discuss pointers. OESF is doing a good thing by having these forums. Although these forums are referenced by Planet Computers at different points, they are not official.
The 'official developers forum' is actually at:
https://developer.planetcom.co.uk/index.phpHowever, I do not see any cases where anyone from Planet Computers has ever answered a single question there.
There are a few of us over on the Pyra boards where there is more discussion interaction, but that is even further disconnected from Planet.
I know that they're still wrapping up this round of production. Hopefully they have read some of the items.
There are several issues that should be able to be addressed inexpensively in a software update. Examples:
* Allow users to change the lid switch behavior. I want to be able to pause, skip, next track while listening to music with the lid shut.
* Page Up, Page Down, Home and End on the US Keyboard definition do not work.
* Allow Google Assistant to be isolated to either the side button OR headphone remote button OR let us put it on Fn+G. It's current behavior is beyond annoying. This may be a Google thing - but I HOPE we can get better control over how it is activated.