@gymbo
I'm not sure why a European bringing an identical device to the US to try the
networks would provide any additional insight into the problems here.
Because if that European device works without any hassle on the Verizon network, then you know it is Verizon deliberately hindering its own clients.
You can't blame Planet for that.
Then the logical conclusion would be to go to another network.
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Illogical.
Verizon's network can identify uncertified devices like the Gemini and hobbles them to 3G and messes with SMS as a result.
That happens (not to "hinder" its clients) but as a result of a device like the Gemini lacking all their network's specific bands and frequencies for full voice and text functionality.
Fully functional compatibility necessitates that, at the very least, a phone device's APNs are exactly those of Verizon's USA network.
The Gemini does not have them all.
Verizon's EU? network probably and necessarily has slightly different configurations than their USA network.
Planet, I believe, probably assumed (incorrectly) that configuring the Gemini with same EU settings would therefore work in the USA.
Reality has proven Planet was mistaken (even if their mistake was not intentionally deceptive but rather a gamble they lost).
Ifanafi
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P.S. I appreciate you coming to Planet's defense. However, your defense is illogical and patently wrong.
I have been deep down the Verizon Gemini incompatibility rabbit hole and the evidence is clear (and presented in more detail elsewhere herein) that the Gemini is incompatible with the Verizon US network. This backer and others relied on Planet's statements of Verizon compatibility which proved wrong (and, I believe, deduced by extrapolation from their very limited, short-term use of a Gemini in (Boston?) USA. RE: GSM vs CDMA, et al.
P.P.S. After six weeks of back-and-forth go-around over this with Planet Support, and in the face of missing certain bands and frequencies info that caused my Verizon SIM Gemini many dysfunctions, Planet eventually, reluctantly admitted the Gemini is incompatible with the Verizon network, and said "sorry" to me (via email).
By then I decided to switch carrier and dropped Verizon so I can use my Gemini.