I apologize for my way of speaking ( writing ) in this post .
And first of all, if you check all my other posts here, I believe that in a way I contribute a lot in this forum.
I hope no one here has this kind of problem.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here ( Brazil ) open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon (
www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact, I waited only a few days. But such problem : I hoped at least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
I do not expect anything else from Planet. I just hope this problem was only on my device.
I've saw also in this forum that some people ( Donoregano and Weasalopes ) are having problems with gemini, specifically concerning to sim card detection.
Please see :
https://www.oesf.org/forum/index.php?showtopic=35233I hope at least Planet could solve the problems of Donoregano and Weasalopes.
Also mentioned by Brandy Miller :
https://www.indiegogo.com/projects/gemini-p...ce--2#/commentsFrom Brandy Miller text : ( 22 hours ago )
"I’m an original campaign backer, my Gemini doesn’t work at all. I charge it with the cord it came with, the light goes on to indicate it’s charging, but never goes green. I cannot power on my device. This happens regularly. It doesn’t work more often than it does work.
I would like Planet Computers to please respond. I would very much like a device that actually works."
"Also, why the heck should I have to pay extra for the manual!! That us absolutely ridiculous. I need the manual but having to pay extra for it is asinine."
Planet Computers answer : ( 5 hours ago ).
"Hi Brandy. I am sorry to hear about the issues you've been facing. Please email us at hello@planetcom.co.uk, and we'll move forward with the diagnosis and possible service options. While the paperback version of the user manual is paid, the author of it will also be releasing a free digital version as soon as we start shipping the physical ones. -E"
See that they answered within less than 24 hours ... ( when it's a public post the answer is quick too. ).
In the same link above :
"Jesse Stephenson 12 days ago"
"My emails are not being returned also. PC can keep their order. I am sure it is quite nice. I have requested a refund a couple of times. I will let my credit card company dispute the charge to my card. Unfortunate lack of consistent communication."
Planet Computers answer : 7 days ago
"Hi Jess, I am sorry to hear your emails haven't been answered. Please email us directly at hello@planetcom.co.uk, with a new title as there's a chance that the old case is closed. -E"
There are anothers posts , but only to do some examples , I mentioned these.
And I hope also that gemini has a high durability over the years. Otherwise, many complaints will happen.
At least now I have more free time without worrying about various configurations that I had done in linux. I've also hoped linux would come pre-installed and configured perfectly from the factory. Including correct keyboards and accents for Latin-speaking countries as well as others.
Despite this, I had a little fun with Gemini. It's a really cool device. If I had not these problems mentioned ... I would be very happy.
Maybe someone develops something similar with "librem".
And if it have a slide keyboard in a slim form factor would be nice .
Thank you so much again.
Note : By the way, I already unlocked Planet. But as I said I will not contact them and I do not expect a return from them. This case is closed. I'm just putting my thoughts so that other people who are having problems have a better consideration of Planet. Nothing else. And to register so that if someone has a problem it will be an added incentive for the problem to be solved.
Note 2 : What most angered me is that someone doubted the truth of my videos and what I said here.
I know there are many defenders of Planet here. ( It is easier to believe in the powerful.)
I've already seen that some people are already having problems.
I hope the problems are really a few problems.
But I believe that they too are dissatisfied.
Note 3 : More information about this problem I've posted here on :
https://www.oesf.org/forum/index.php?showtopic=35406------------------------------------------
Sorry again for any inconvenience and thank you all.
Think about it : "Everything is funny as long as it is happening to somebody else."
Galodoido .
