Author Topic: Sourcing replacement inner screen  (Read 604 times)

Piece_Maker

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Sourcing replacement inner screen
« on: March 07, 2020, 08:05:51 pm »
Hi!  

I've stupidly managed to drop my (uninsured) Cosmo and cracked the screen. E-Mailed Planet and they want $500 to repair it!  

I'm just wondering if anyone has had any luck sourcing spares elsewhere. Planet so far have been reluctant to send me one rather than me sending them the phone to fix it up, but I'm going to try and push harder for this.  

i suppose this is more of a rant and a warning not to smash your screen up to avoid ridiculous repair costs but I am legitimately looking for better options before letting Planet screw me out of $500, so if anyone has any ideas I'm all ears!

JamesGem

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Sourcing replacement inner screen
« Reply #1 on: March 11, 2020, 07:15:25 am »
Ouch. Sorry to hear that.  I know what that feeling is like. Recently my Surface Pro 6 slipped off the desk onto a stone floor, and has a damaged corner/screen now. Sadly, it happens every now and again. Today’s devices seem far less repairable than older devices.

One option you have is to buy a new device and keep/sell the damaged device for spares to get some money back. Alternatively I don’t know if the Gemini screen is the same specification. That device is currently being sold at a 25% discount. But with the headache of swapping the screens, you are probably back to a similar cost to getting the device repaired by PC. Although, again you would have a device you could perhaps sell for spares.

The other option if no one replies is to take your device apart now, and see if you can identify the make/model number of the screen/digitiser, and then see if it’s possible to source the part(s) from a distributor/manufacturer.

Good luck!

James

Piece_Maker

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Sourcing replacement inner screen
« Reply #2 on: March 13, 2020, 10:08:16 am »
Apparently the reason for the high repair cost is that essentially the entire innards of the phone are attached to the screen, so replacing it would effectively replace the entire thing (barring the keyboard/battery). First time round they tried telling me that the $500 cost was to 'cover repair, postage and tax to cater to our international customers' but once I told them I'm based in the UK just like they are, and so such postage/tax costs wouldn't really be relevant, they changed their tune.  

I did originally have the plan to buy a dead/bricked phone with an otherwise good screen and swap the part out but it seems like that's just going to cause even more headache. So I guess I'm stuck with a broken screen for now!  

Also it appears the Gemini screen is slightly different, though they weren't able to tell me in what way, so that probably wouldn't be a good idea either.