Author Topic: Android keeps switching from my BT earpiece!? Any help?  (Read 143 times)

PJS

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Android keeps switching from my BT earpiece!? Any help?
« on: March 19, 2022, 08:07:24 pm »
Hi all,

I've tried all the things I can think of, to no avail... I hope you might
have a solution...

A number of weeks ago I left my bluetooth earpiece in my car (on & within
range) and recieved a call.  So I answered and immediately switched it
from the earpiece to the built-in Cosmo call mic/speaker.

Ever since, each time I place a call while on bluetooth; I hear it ringing
in my earpiece, but when the call connects, it switches to the Cosmo's
mic/speaker (then I have to re-select bluetooth as my audio connection in
the call app).  Obviously, this mess is supremely frustrating - especially
when driving!

I have gone through all the 'droid settings, the call app settings and
even reset those in the call app which ONLY appear while on a call
(frickin goggles!).

I've repeatedly reset my earpiece in bluetooth to be used for phone calls.
I've unpaired/re-paired my bluetooth earpiece.  I've gone through my
(Plantronics) earpiece's management app's settings.I've called Plantronics
and they had no more ideas (but to re-pair, again - done so).

The funny (gallows humor) thing about this is that I actually have two of
the exact same earpiece (one for home & on the road) where the exact same
symptoms are happening.  That seems to tell me the problem is clearly
occrring in 'droid & its dialer/call app, not the earpieces.

So what do I do to fix this?   Any ideas??   It's not like emailing Planet
is going to go anywhere.   Trying to get help from Goggles on their OS is
even LESS likely to draw any helpful response.

Please let me know your thoughts!

Thanks,

PJS

gymbo

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Re: Android keeps switching from my BT earpiece!? Any help?
« Reply #1 on: March 20, 2022, 07:09:59 am »
Have you tried turning the "Silver side button answers call in speakerphone mode" in "Cosmo settings" on, and then off again?? Have no idea if that would help/work (or why...), but it is a "Cosmo-specific setting for dealing with the sound during a call, so COULD be related to the problem??

And i assume you have gone in to the settings for the earpiece in your bluetooth settings on the Cosmo, and have enabled it for "Phonecalls" there?

And you say you have the same problem with another (identical) earpiece from Plantronics. Have you had the opportunity to try it with another bluetooth-headset as well? Otherwise the problem MIGHT still be with the Plantronics??

That is all I can think of, but sounds like it might be difficult to rectify this problem. If all else fails a factory reset SHOULD get things back up and running... If only Planet would release their back-up-app, you could even get back to your current set-up easily... (Given that the back-up doesn't store the problem setting as well, but hopefully that would be saved "correctly", as this seems to be uncommon behavior...)

PJS

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Re: Android keeps switching from my BT earpiece!? Any help?
« Reply #2 on: March 20, 2022, 12:05:22 pm »
Thanks gymbo!

I completely forgot about that setting!  I cycled it and it appears
to have corrected my Cosmo's problem.

Thanks again!

PJS