IndieGoGo are now refunding

[infinite2]

Hi everyone. I just wanted to let you all know that IndieGoGo have begun refunding backers of the Astro Slide crowdfunding campaign, but you have to contact them in order to initiate it (they just refunded me).

You need to go to IndieGoGo's Trust and Safety page, and contact them directly.

They told me they are using the frozen funds from the campaign, so I don't know how many people can be refunded. If you never received your device and want your money back, you should be quick!

[Psion3lover]

Who is "they," Planet or Indigogo?  The only option I could find was to ask Planet for a refund but your post seems to imply Indigogo would be making the refund.

[infinite2]

IndieGoGo did an investigation into Planet Computers and found they broke the rules. They subsequently locked Planet out of the Astro campaign and froze the funds associated with it.

You need to contact IndieGoGo for the refund, and they will use those frozen funds. I'm guessing they're not announcing it publicly because they don't have enough funds to cover every backer, so it's first come, first served until the funds are gone.

[Zarhan]

Can those of you who have gotten their refunds provide me (via pm) with their IGG request identifiers? I'd like to refer them to your cases. Especially if you have only requested refunds on accessories like the protection pack?

I'm getting the runaround from IGG about them not refunding anything and I should be contacting campaign owner. This despite several folks here, on IRC and even on IGG Astro campaign comments section mentioning how they have gotten their money back. Thanks.