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« on: March 13, 2018, 06:29:02 am »
My fellow Geminions,
In short, I talked to Robin from Planet and he stated, that he is overloaded with all communication and it will help him if community can create some fault tracking system.
So I am stepping in to offer coordination of this activity.
My plan is to have ready solution in max 2 weeks. I believe, that we can make it in 1 week.
Lets use one day for gathering all possibilities and then we will see who will participate and which direction we will go.
Philosophy:
It must be as simple as possible. There is no need for some complicated system.
It must help. Save energy and time. Not another system for system.
As it will help Planet, it can also help us as we will have info about which issues are happening.
I see two possibilities:
1) we will write something. (simple database and web interface can do)
2) we will use some software which already exist.
Required features:
- learning time max 30 minutes.
- we must be able to modify which fields will be in problem record.
- system itself or admins must be able to categorize or merge reoccurring problems
how problem record will look like?
- short name of problem
- hardware / software
- priority (cannot use device / can live with it / just a visual problem...)
- description of problem
- problem category
- name of backer/owner
- indiegogo order id
- email
- date and time
- place for additional notes
- log of all operations with problem record
additional features:
- email notification in case of changes with record
- export to some excel sheet
- chance to add photo/video
- standard user can create and later edit his problem record
- community admins can organize records, request missing info from affected users, respond to users in case that some solution/workaround will be discovered, close records which were already explained (e.g. compass not working)
- Planet crew can view records, add notes, make some kind of statistic.
All ideas and help is welcome. I am just trying to speed it up by defining everything from beginning.
What about name of our system? Observatory?