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Author Topic: Screenshots and camera images distorted switching between portrait and landscape  (Read 2933 times)

adfh

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Screenshots and camera images distorted switching between portrait and landscape
« on: May 16, 2020, 05:13:06 am »
Has anyone else noticed this? I am running V20.

If I have the phone in (Planet -> Planet -> Force Rotate) portrait mode and I take a screenshot:
  • The aspect ratio is off
  • The quality of what's captured is poor
  • There's a lot of empty black space in the image
If I try to use some camera apps like Microsoft Office Lens in portrait mode:
  • The image is poor quailty
  • The aspect ratio is wrong
When I use Android's "barcode scanner" functionality (in Google Authenticator, or separately in standalone app):
  • The image preview is similarly corrupted to the way it is in Office Lens
  • Application is still able to successfully process QR codes
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plutopants

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Screenshots and camera images distorted switching between portrait and landscape
« Reply #1 on: May 16, 2020, 07:59:04 am »
Quote from: adfh
Has anyone else noticed this? I am running V20.

If I have the phone in (Planet -> Planet -> Force Rotate) portrait mode and I take a screenshot:
  • The aspect ratio is off
  • The quality of what's captured is poor
  • There's a lot of empty black space in the image
If I try to use some camera apps like Microsoft Office Lens in portrait mode:
  • The image is poor quailty
  • The aspect ratio is wrong
When I use Android's "barcode scanner" functionality (in Google Authenticator, or separately in standalone app):
  • The image preview is similarly corrupted to the way it is in Office Lens
  • Application is still able to successfully process QR codes

Yes. Me too.

I find I have to use Zoom or WhatsApp video in Landscape mode otherwise I have problems with my orientation - if you get my meaning. I can end up being sideways and everyone else the right way up - on their screens.

I use OpenCamera for photos now - it is a bit less troublesome than the built in software... I think.

Getting a little frustrated that I can't really use my Cosmo for video communication effortlessly in Portrait mode.

Would be less so if I felt more faith in updates and the ability of @PC to sort out these software glitches on an otherwise pretty great device.
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Still holding faith in my Planet Gemini and Cosmo, in the memory of dear old Psion.

cam1965

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Screenshots and camera images distorted switching between portrait and landscape
« Reply #2 on: May 16, 2020, 10:48:15 am »
Quote from: adfh
Has anyone else noticed this? I am running V20.

If I have the phone in (Planet -> Planet -> Force Rotate) portrait mode and I take a screenshot:
  • The aspect ratio is off
  • The quality of what's captured is poor
  • There's a lot of empty black space in the image
If I try to use some camera apps like Microsoft Office Lens in portrait mode:
  • The image is poor quailty
  • The aspect ratio is wrong
When I use Android's "barcode scanner" functionality (in Google Authenticator, or separately in standalone app):
  • The image preview is similarly corrupted to the way it is in Office Lens
  • Application is still able to successfully process QR codes

try screenple from playstore.
It works for me.
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