I have to say that so far I haven't had issues with Archos Technical Support. However, the email automated support was crap as they suggested a firmware update to fix the movie run time issue - I already stated to them that I had the latest firmware. When I called the support phone number (US Number) I had a bit of a wait, but the guy was knowledgeable about the product and resolved my issue. We will see how the RMA works out.
For those of you with stories of horrible support - Is this outside the US?