it's a perfectly reasonable place to discuss such things, only noone should expect the angstrom people to actually read and comment, should they, since angstrom people don't believe in forums and ignore them?
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At the office we have around 200-300 customers. To keep in touch with those customers we have set up a call centre years ago and the customers know if they use this channel they can be sure to get the most care out of it.
Additionally there is always the additional chance to use email to get in touch with the company. And their CEO can even call our CEO if things go really wrong.
This is an accepted procedure because it serves several purposes:
1. The development can concentrate on its daily business
2. Support and customer care can be planned and organised
Summary: The overall quality of customer care has increased.
Of course we could go around and check forums, mailing lists and news groups, even the yellow press, if someone has something to say about our products but guess where this would end.
So what the heck is wrong with the approach the Angstrom people are using ?
There is a certain defined contact channel to reach the folks and there are others which are not. You can use the others but do not expect something helpful.
Do you really expect the same first class support from an open source project as from a million dollar project ?
/me wonders why this discussion is regularly popping up for years.
Oliver