Known "Sync Options" problems??

[Templar]

Anyone experienced problems starting the Sync Options program?  I\'m running WinXP Pro and Outlook 2003 with all patches.  Before I get the RTFM advice, I know that the docs don\'t list Outlook 2003 as compatible, so that could be the problem.  However, the Sync Options program won\'t even open, much less allow me to try to configure it with Outlook.  When I double-click on Sync Options, it pops up on the taskbar for maybe 3 seconds and then disappears.  If I watch the Task Manager Processes during the attempt, I see  the IS4SL.exe process for the same 3 seconds (or so) and it also disappears.  From what I can gather, the process is terminating unexpectedly.

Any insights??  Sharp support was completely useless on this, not even having a clue as to what the IS4ST.exe process is, much less knowing why is might be dying.

[Templar]

I realized I may have left out some key information in my request for help, so here\'s a bit more.  This issue applies to my 5600, as my 5500 is currently under repair.  I\'ve tried using both the Intellisync software that comes on the CD and the updated Intellisync software available by download from Sharp.  Both produce the same results mentioned in my original post - Sync Options won\'t even open.  I double checked and don\'t have the XP \"firewall\" enabled.  It\'s worth mentioning that I am able to FTP files back and forth between the Zaurus and my PC and can install transferred files on the Zaurus, so it\'s not a USB or connectivity issue.  Finally, I am not using a PST...my mail is stored on the server.  Could that be an issue??

[skoorb]

I have the same problem with sl-6000.    have uninstalled software and cleaned out the leftover registry settings from sharp that I found after uninstall.     Starting to frustrate me.

[catachresis]

This link may help if you\'ve installed OZ:

http://www.zaurususergroup.com/index.php?n...=asc&highlight=

This link might help otherwise.  Click on the Zaurus on the left and then scroll to the bottom of the page:

http://home.earthlink.net/~cresho/start.htm

[russelld]

I have the same problem with sl-6000. It syncs my address book and contacts, but gives me an error when trying to sync other applications - mainly the email.  I am able to transfer files through FTP just like Templar, but am having no luck making adjustments to solve this email problem. I did not have any problems with the 5600 and win 98, is this a problem specific to XP? I\'m getting frustrated too skoorb.  Any help anyone?

[skoorb]

The problem I have is that the sync options wont even open.    I am using outlook 2000 if it mattes.  Sl-6000

[wizzard]

Same problem here with my 5600. Sync options just won\'t work. To transfer files I have to pursuade my PC (Win XP Pro) to detect the USB device (5600) & then transfer files to the CF card in my Zaurus.

[grey_moon]

i have this problem too
thing is it works fine on my home pc which has a local ol profile, but my work pc has an exchange profile...

[Templar]

Well, I fixed the problem I was having but I don\'t generally recommend my method.  Due to some other issues I was having with my PC, I did a complete reload following these steps...
- WinXP install (including NTFS format - to ensure no bits were dangling)
- Office 2003 install
- Intellisync install
- Patch OS & Office
- Open Outlook and Send/Receive to get a local cache started
- Plug in the Zaurus docking station (USB) and turn on the Zaurus while docked.
Whalla - it was recognized, drivers set, and auto-prompted for sync options.
I then did a sync and have done several since - ROCK solid stability.

I dunno if this will work for anyone else and there are alot of things to back up before reloading from scratch, but it worked for me.  Maybe one of M$ patches was getting in the way before.  Who knows.

Luck to all with similar problems.

[grey_moon]

Templar are u using local OL profiles or an Exchange one?  I think my problem with the sync options not opening started when I moved to Exchange *puts some money into the swear jar*

[grey_moon]

Templar i did what u suggested and it fixed all of my problems, I then patched it fully and still works fine, so must be something else breakign it...

[cgrieves]

Templar- is there any chance you can post the versions of Intellisync and the patches you used? I have also had the same problems getting my 5600 to sync, even after uninstalling, cleaning the registry and reinstalling everything. We\'ve got new workstations here at work today so it\'s an ideal time to try and do it properly! Cheers