Sell 10,000 units to SC Johnson Wax and deal with one corporate IT drone, or sell 10,000 units retail and deal with 10,000 members of the US consumer bell curve. I think it\'s basically a cynical ploy to take consumers\' money (via PCC and Amazon) and justify lackluster (or no) support when consumers call with problems.
That said, I\'ll probably still buy one sooner or later, \'cause I\'ve seen that ZUG can more than make up what Sharp lacks in support!