Weak Wifi/Bluetooth

[DJO]

I bought a ridiculously cheap (£3.13 inc p&p) bluetooth mouse from a no-name in China (from an almost empty Pay-Pal account, I'm not that gullible) fully expecting it not to work but nothing ventured, nothing gained.

And sure enough the Gemini didn't see it, but after refreshing the bluetooth several times and randomly (and dementedly) pressing buttons on the mouse the Gemini eventually saw it, and still sees it after powering down.

So moral of the story is; don't give up after one or two goes, keep resetting and make sure the device you want to pair is active.

[Daniel W]

Are all problematic devices from the second batch?

Well, I'm typing this on a first batch unit. Sending music to a cheap BT speaker two rooms away, with both the inbetween doors closed, works fine for me. The WiFi router is about seven meters away, in the next room, behind a drywall. Running a WiFi analyser on the Gemini gives me about the same dBm reading as I get from my Samsung Galaxy Note 8. 4G reception also seems to hover around the same dBm value for both devices. At these frequencies, moving either device just a few inches, may cause significant changes though, so it's a bit hard to say for sure.

[andy]

Seems to be a hardware issue. I returned my phone and its come back with a much stronger bluetooth/wifi/GPS response and is now fully usable

Are all problematic devices from the second batch?

Well, I'm typing this on a first batch unit. Sending music to a cheap BT speaker two rooms away, with both the inbetween doors closed, works fine for me. The WiFi router is about seven meters away, in the next room, behind a drywall. Running a WiFi analyser on the Gemini gives me about the same dBm reading as I get from my Samsung Galaxy Note 8. 4G reception also seems to hover around the same dBm value for both devices. At these frequencies, moving either device just a few inches, may cause significant changes though, so it's a bit hard to say for sure.

[Dixit]

Seems to be a hardware issue. I returned my phone and its come back with a much stronger bluetooth/wifi/GPS response and is now fully usable

Good to read about a "repair under warranty".

What was the turnaround time ? How did they solve the issue with the cost of sending it back to the UK ?

My Gemini seems to work fine with BT, 4G and WiFi, but I heard from someone else that his WiFi and BT did not work either. Seems to be a quality problem then.

[Ifanafi]

Please elaborate on your experience with Planet's "return under warranty (?)".

Mucho thankos in advance.

Ifanafi

Seems to be a hardware issue. I returned my phone and its come back with a much stronger bluetooth/wifi/GPS response and is now fully usable

Good to read about a "repair under warranty".

What was the turnaround time ? How did they solve the issue with the cost of sending it back to the UK ?

My Gemini seems to work fine with BT, 4G and WiFi, but I heard from someone else that his WiFi and BT did not work either. Seems to be a quality problem then.

[kc853]

Same problem here. Second batch, Wifi and BT range is incredibly poor. I'll do some tests regarding connection speed.
Are all problematic devices from the second batch?

After also experiencing unusable GPS performance Planet Computers agreed to repair my Gemini. They replaced the top body of my device. Now wifi, BT and GPS work the way they should. It took a total of three weeks incl. shipping. Thank you Planet Computers!

KC853