Author Topic: Broken CODI Display  (Read 464 times)

PJS

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Broken CODI Display
« on: June 24, 2020, 11:51:43 am »
Hi all,

Been meaning to post about this for several weeks and then I saw others
have hit the same problem...  It's a trend!    ...and a warning.

Apparently there's some sort of weakness with the CODI screen *UNDER*
the touchscreen glass such that the LCD display cracks & stops working.

Beware!  Is it from snapping the screen shut?  pressure on the cover?
impact (mine has mostly had an easy life)?  What?

In my case, I noticed under certain angles there was a crack in that
screen and it no longer works.  Meanwhile the cover glass is flawless
and the touchscreen still functions.

I'm wondering how many others have run into this.  Please post your
findings.

I'm also wondering how to get this fixed.  I have no clue how PC will
handle this, but at least they recently posted they have spare parts.

I've already emailed months ago about the obscured camera lens and
gotten no reply.  Anyone know of a good way to communicate with them?

Thanks,

PJS

cam1965

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Broken CODI Display
« Reply #1 on: June 24, 2020, 12:59:29 pm »
Quote from: PJS
Hi all,

Been meaning to post about this for several weeks and then I saw others
have hit the same problem...  It's a trend!    ...and a warning.

Apparently there's some sort of weakness with the CODI screen *UNDER*
the touchscreen glass such that the LCD display cracks & stops working.

Beware!  Is it from snapping the screen shut?  pressure on the cover?
impact (mine has mostly had an easy life)?  What?

In my case, I noticed under certain angles there was a crack in that
screen and it no longer works.  Meanwhile the cover glass is flawless
and the touchscreen still functions.

I'm wondering how many others have run into this.  Please post your
findings.

I'm also wondering how to get this fixed.  I have no clue how PC will
handle this, but at least they recently posted they have spare parts.

I've already emailed months ago about the obscured camera lens and
gotten no reply.  Anyone know of a good way to communicate with them?

Thanks,

PJS

Try also  in https://www.indiegogo.com/projects/cosmo-co...16695#/comments
Maybe someone there may help.
Good luck.

DembK50

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Broken CODI Display
« Reply #2 on: June 25, 2020, 02:43:28 pm »
Same thing happened to me about 6 months ago. Sent the unit back to Planet at my expense after receiving an RMA number. They replaced the CODI display and returned the unit at no further expense.

I concur that there is a "weakness with the CODI screen *UNDER* the touchscreen glass such that the LCD display cracks & stops working."

My guess is that the CODI display is hard mounted to the cover frame with no shock absorbing elements. When the lid is snapped shut, the LCD receives very high G forces and ultimately will crack due to normal lid "snapping shut" action.

Since then I never just flip the lid shut. I carefully & gingerly close the lid making sure there is never any kind of jolt upon lid closing. I have had no further issues with CODI LCD cracks. Your Mileage May Vary..

Cheers,
Doug