Author Topic: Keyboard Backlight Won't Turn On Now  (Read 335 times)

ArchiMark

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Keyboard Backlight Won't Turn On Now
« on: August 23, 2020, 02:26:47 pm »
Cosmo has been working OK.

But not been using it the past month.

Turned it on last night.

Wanted keyboard backlight, but would not turn on.

Is there any setting I can check or is it a hardware problem?

Thanks,

Mark
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cam1965

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Re: Keyboard Backlight Won't Turn On Now
« Reply #1 on: August 23, 2020, 03:21:55 pm »
I think you have android and linux installed. Try in both and if it is not working in both it seems that is a hardware problem. But if it works in one, good news and this is a software problem. Good luck.
In linux type in terminal : echo 45 > /proc/aw9524_led_proc
In android : Fn + Shift + N ( at the same time ) . I think you already have  tried this.( in android) .

« Last Edit: August 24, 2020, 08:00:42 am by cam1965 »

ArchiMark

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Re: Keyboard Backlight Won't Turn On Now
« Reply #2 on: August 24, 2020, 12:42:06 pm »
THANK YOU for your help and input!

Just tried Debian and no go either.....dang!

Looks like I need to contact Planet.......

 :-\
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ArchiMark

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Re: Keyboard Backlight Won't Turn On Now
« Reply #3 on: August 27, 2020, 06:17:17 pm »
I wrote Planet on 8/24 about backlight problem.

As of this post have not received a reply other than the automated email message.
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cam1965

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Re: Keyboard Backlight Won't Turn On Now
« Reply #4 on: August 28, 2020, 06:38:21 am »
Try also :
https://store.planetcom.co.uk/pages/contact-us
https://www.indiegogo.com/projects/cosmo-communicator/x/17816695#/comments
https://www.indiegogo.com/projects/astro-slide-5g-transformer/x/17816695#/comments
hello@planetcom.co.uk
press@planetcom.co.uk
Also facebook and twitter

https://m.facebook.com/planetcom/

https://mobile.twitter.com/planetcom2017?lang=en

From : https://planetcom.squarespace.com/contact-us-1


Registered Address:
Planet Computers Ltd
36 Scotts Road, Bromley, England
BR1 3QD

Company Number: 10468629

VAT Number: GB 259 3704 80


Good Luck !
« Last Edit: August 28, 2020, 06:58:06 am by cam1965 »

ArchiMark

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Re: Keyboard Backlight Won't Turn On Now
« Reply #5 on: September 01, 2020, 10:53:15 am »
Hi,

Thanks for all the info!

I just used the 'Contact Us' form on their store website you gave link to.

Hopefully, they will respond.

Frustrating.....

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ArchiMark

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Re: Keyboard Backlight Won't Turn On Now
« Reply #6 on: September 02, 2020, 11:03:14 am »
OK, turns out I am a big dummy.......  :-[

Got reply from Planet....they asked that I try backlight again using the right key combo; Fn + Shift + N......

Voila! It worked.....

Realized then that I had tried this without the shift key......

 :-[

Yikes!

Well, at least it's working and I don't need to send in my Cosmo....

 :)


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cam1965

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Re: Keyboard Backlight Won't Turn On Now
« Reply #7 on: September 02, 2020, 11:53:39 am »
OK. Glad to hear that.
But in my previous post I told you to do this. ( Fn + shift + N ).
I think you haven't tried in that ocasion.

ArchiMark

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Re: Keyboard Backlight Won't Turn On Now
« Reply #8 on: September 03, 2020, 04:05:13 pm »
Yes, you did....

That's why I'm such a big dummy...

 :)
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cam1965

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Re: Keyboard Backlight Won't Turn On Now
« Reply #9 on: September 03, 2020, 07:51:10 pm »
Don't say that. This was just a distraction. Your humility tells me that you are a great person. God bless you.