Well I just got off the phone with Amazon and explained the situation. Since they are doing a computer upgrade, account info is not accessible at their end either.
However, the rep did say that given the circumstances about a possible fraud (unlike the normal misdelivery or item not as adverstised) that they would start an investigation and potentially refund us all within a few days. He told me to call back tomorrow when the system should be back up. Hope that makes a few people feel better...