Messages

1

Gemini PDA - Linux / My last post here : another user ( gbiot ) with video problem

« on: July 27, 2018, 02:56:51 pm »

Understand....

I just want to make sure that everyone keeps the tone of this thread in a civil manner.

Thanks.

Only to know :

Another user ( gbiot ) with a similar video problem described: Please see below.

https://www.oesf.org/forum/index.php?showtopic=35396

2

Gemini PDA - Hardware / Screen Video Problem. Gemini useless piece now

« on: July 27, 2018, 02:48:44 pm »

Aiii, aiii... from what batch was your Gemini and when did you receive it ?

Mine ( similar problem ) was : wifi+4g first generation x25.

Please see : https://www.oesf.org/forum/index.php?showtopic=35406

3

Gemini PDA - Hardware / Screen Video Problem. Gemini useless piece now

« on: July 27, 2018, 02:47:05 pm »

Hi All,

I've been lurking here for quite some time. Too bad my first post's about malfunctioning Gemini.
Happened to me as well. I've already contacted PC and they're willing to investigate it once they get my device.

Check out attachments.

Good luck !
My gemini has died and I've donated it.
Please see : https://www.oesf.org/forum/index.php?showtopic=35406

4

Gemini PDA - Linux / My last post here : another user ( gbiot ) with video problem

« on: July 24, 2018, 09:21:36 am »

You are seriously stretching the definition of "my last post". In this thread, and the umpteenth others you have scattered around the place.

I'm just defending myself and explaining the situation.
If no one else posts here  questions , the subject closes and the topic goes to the end of the queue.
But if there are questions , I will respond with  pleasure.

5

Gemini PDA - Hardware / My last post here

« on: July 23, 2018, 02:01:48 pm »

Thanks for the clarification about your offer to send the unit back first. It's too bad that Planet hasn't replied, but hopefully it's because they're trying to troubleshoot the problem first, not that they were deliberately ignoring you. I was actually near one of their meetups and had I known earlier about your issues I could've gone and asked them about it!

I hope they eventually do right by you and send you a replacement.

Ok.
Thank you very very much again.

6

Gemini PDA - Linux / My last post here : another user ( gbiot ) with video problem

« on: July 23, 2018, 07:53:30 am »

I apologize for my way of speaking ( writing ) in this post .
And first of all, if you check all my other posts here, I believe that in a way I contribute a lot in this forum.
I hope no one here has this kind of problem.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here ( Brazil ) open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact, I waited only a few days. But such problem : I hoped at least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
I do not expect anything else from Planet. I just hope this problem was only on my device.
I've saw also in this forum that some people ( Donoregano and Weasalopes ) are having problems with gemini, specifically concerning to sim card detection.
Please see :

https://www.oesf.org/forum/index.php?showtopic=35233

I hope at least Planet could solve the problems of Donoregano and Weasalopes.

Also mentioned by Brandy Miller : https://www.indiegogo.com/projects/gemini-p...ce--2#/comments

From Brandy Miller text : ( 22 hours ago )

"I’m an original campaign backer, my Gemini doesn’t work at all. I charge it with the cord it came with, the light goes on to indicate it’s charging, but never goes green. I cannot power on my device. This happens regularly. It doesn’t work more often than it does work.
I would like Planet Computers to please respond. I would very much like a device that actually works."
"Also, why the heck should I have to pay extra for the manual!! That us absolutely ridiculous. I need the manual but having to pay extra for it is asinine."

Planet Computers answer : ( 5 hours ago ).
"Hi Brandy. I am sorry to hear about the issues you've been facing. Please email us at hello@planetcom.co.uk, and we'll move forward with the diagnosis and possible service options. While the paperback version of the user manual is paid, the author of it will also be releasing a free digital version as soon as we start shipping the physical ones. -E"

See that they answered within less than 24 hours ... ( when it's a public post the answer is quick too. ).


In the same link above :

"Jesse Stephenson 12 days ago"
"My emails are not being returned also. PC can keep their order. I am sure it is quite nice. I have requested a refund a couple of times. I will let my credit card company dispute the charge to my card. Unfortunate lack of consistent communication."

Planet Computers answer : 7 days ago
"Hi Jess, I am sorry to hear your emails haven't been answered. Please email us directly at hello@planetcom.co.uk, with a new title as there's a chance that the old case is closed. -E"

There are anothers posts , but only to do some examples , I mentioned these.

And I hope also that gemini has a high durability over the years. Otherwise, many complaints will happen.

At least now I have more free time without worrying about various configurations that I had done in linux. I've also hoped linux would come pre-installed and configured perfectly from the factory. Including correct keyboards and accents for Latin-speaking countries as well as others.

Despite this, I had a little fun with Gemini. It's a really cool device. If I had not these problems mentioned ... I would be very happy.

Maybe someone develops something similar with "librem".

And if it have a slide keyboard in a slim form factor would be nice .

Thank you so much again.

Note : By the way, I already unlocked Planet. But as I said I will not contact them and I do not expect a return from them. This case is  closed. I'm just putting my thoughts so that other people who are having problems have a better consideration of  Planet. Nothing else. And to register so that if someone has a problem it will be an added incentive for the problem to be solved.

Note 2 : What most angered me  is that someone  doubted the truth of my videos and what I said here.
I know there are many defenders of Planet here. ( It is easier to believe in the powerful.)
I've already seen that some people are already having problems.
I hope the problems are really a few problems.
But I believe that  they too are dissatisfied.

Note 3 : More information about this problem I've posted here on : https://www.oesf.org/forum/index.php?showtopic=35406
------------------------------------------

Sorry again for any inconvenience and thank you all.

Think about it : "Everything is funny as long as it is happening to somebody else."

Galodoido .

7

Gemini PDA - Hardware / My last post here

« on: July 22, 2018, 10:03:47 am »

We're not defending Planet. I've had issues with my Gemini and I'm not entirely happy with them either. We're just saying that you have to be reasonable.

I'm sure if you sent your unit back they'd replace it, but you can't expect them to send you a new one first. Even Apple doesn't do that anymore, let alone a tiny company like Planet.

And if it takes two months to arrive in Brazil, what's a few more weeks to send it back?

OK.
Thank you again.
But I was not referring to you when I said this.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost  ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet  did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact,  I waited only a few days.  But such  problem :  I hoped at  least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
Thank you so much !

That is such a ridiculous customs system, I'm sorry you have to suffer that

Planet should have done more research into international shipping and blacklisted countries like that (no offense intended), it's just not feasible for a startup to have to pay a substantial proportion of the retail price on top of shipping an extra unit for RMAs.

Also as you used a forwarding service, as far as Planet are concerned you are a UK customer. It would be very unusual for a small to medium size company to offer international RMA. I think the most you could have hoped for without spending more money with skypax/customs is a full refund, but that would be from Planet's goodwill without receiving the broken unit back. It's obviously not okay that they stopped replying without offering you any options

As an aside, the other thread in the Linux section does provide some insight into why they might have stopped replying

OK.

Thank you so much again.

I do not expect anything else from  Planet. I just hope this problem was only on my device.

I've saw also in this forum that some people  ( Donoregano and Weasalopes ) are having problems with gemini, specifically concerning to sim card detection.
Please see :

https://www.oesf.org/forum/index.php?showtopic=35233

I hope at least Planet could solve the problems of Donoregano and Weasalopes.

And I hope also that  gemini has a high durability over the years. Otherwise, many complaints will happen.

At least now I have more free time without worrying about various configurations that I had done in linux. I've  also hoped linux would come pre-installed and configured perfectly from the factory. Including correct keyboards and accents for Latin-speaking countries as well as others.

Despite this, I had a little fun with Gemini. It's a really cool device. If I had not these  problems mentioned ... I would be very happy.

Maybe someone develops something similar with "librem".

And if it have a slide keyboard in a slim form factor would  be nice .

Thank you so much again.

8

Gemini PDA - Hardware / My last post here

« on: July 21, 2018, 08:52:41 pm »

We're not defending Planet. I've had issues with my Gemini and I'm not entirely happy with them either. We're just saying that you have to be reasonable.

I'm sure if you sent your unit back they'd replace it, but you can't expect them to send you a new one first. Even Apple doesn't do that anymore, let alone a tiny company like Planet.

And if it takes two months to arrive in Brazil, what's a few more weeks to send it back?

OK.
Thank you again.
But I was not referring to you when I said this.
The fact is that Planet don't answered me.
I proposed to send my device first to them.
I did not want them to send me the gemini before.
The truth is that I did not want to pay the cost of transport and customs, which would double or triple the value paid.
Unfortunately the customs here open the packages and search the internet for the value of the product.
I've paid almost US800 ( Us 400 for the gemini and US 400 for Customs duties ). and would not want to pay another US400 of Customs duties. ( excluding the shipping cost  ). Even if it is an RMA, I would have to pay Customs duties. Believe me. Brazil is the country that has the highest customs duties.
When this occurs at Amazon ( www.amazon.com ) , they always send the product with customs duties already pre paid.
But Planet  did not answered me. Only answered me about a possible order of an addon camera.( as I mentioned before ).
And about my possible order, they answered me quickly.
And no answers about my problem.
In fact,  I waited only a few days.  But such  problem :  I hoped at  least to have a quick return.
So, I've donated my defective gemini.
It's a problem that I do not have to worry about again.
Thank you so much !

9

Gemini PDA - Hardware / My last post here

« on: July 21, 2018, 09:21:16 am »

Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.

I didn't make any request. I only told Planet of  my Problem.  I said I could send my device to them even.
I've  explained to them  that I did not want  to pay for freight and customs duties again ( please see my  complete answer above ).
And I didn't want to wait a long time . If sent by traditional shipping method it takes almost 2 months to arrive here in Brazil.
Please see my answers above .
Thank you.

I know there are many defenders of Planet here. ( It is easier to believe in the powerful.)
But as  I said I'm a public agent and one day the truth will really come.

10

Gemini PDA - Hardware / My last post here

« on: July 21, 2018, 09:11:55 am »

Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.

I didn't make any request. I only told Planet of  my Problem.  I said I could send my device to them even.
I've  explained to them  that I did not want  to pay for freight and customs duties again ( please see my  complete answer above ).
And I didn't want to wait a long time . If sent by traditional shipping method it takes almost 2 months to arrive here in Brazil.
Please see my answers above .
Thank you.

11

Gemini PDA - Hardware / My last post here

« on: July 21, 2018, 08:50:47 am »

Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.

Well,
As I said,  I've waited really only a   few days for an answer of Planet, and after this I've  blocked Planet from my contacts. There  is an reason for this :
Two days before my problem , I've contacted Planet via website to buy an external addon camera. They had answered me next day. And after some questions about shipping cost ( hello@planetcom.co.uk ) , they had answered me in the same day. After my problem ( 2 day after the previous contact ) , I've contacted Planet again about my problem ( hello@planetcom.co.uk and robin@planetcom.co.uk ) without answers. Contacted them again via website and received an answer that my question was closed and was being treated in another post. So when it matters they respond quickly. For this reason I think it was  a tremendous lack of consideration of the Planet.
I hope no one here has this kind of problem.
But it's all right. I already donated my equipment to someone that will use it for repair parts. Thank you all.
I've already posted again here in this forum : https://www.oesf.org/forum/index.php?showtopic=35405.

Mr. Murple2 doubted my post and thought it was fake.
And I replied him  in the post above ( again here :  https://www.oesf.org/forum/index.php?showtopic=35405 ).

I apologize for my way of speaking ( writing )  in that post ( https://www.oesf.org/forum/index.php?showtopic=35405 ) , but I was outraged by his attitude.

Well, that is it.

Note : I bought the camera addon from a person here in the forum before my problem has occured. Please see : https://www.oesf.org/forum/index.php?showtopic=35378
I'll save or sell it when arrives.
That is all right ( also. )

Note2 :Whem I bought the gemini from Planet ,  I've paid Customs duties ( here in Brazil are too high - > 60% to 110% of ( price + shipping ).

Also I've paid additional shipping cost because I've asked Planet to ship to a forward service in UK ( SKYPAX ) and from there I've sent the gemini to Brazil ( additional shipping cost and Duties ). I did this to receive my device fast ( I've used DHL fastest shipping method  from UK to Brazil ).

So, I've spent a lot of money for nothing.

But this is all gone.

I am ok now.

Thank you all.
Sorry about my English ( There must be some mistakes and I ask you to disregard them ).

Again the tracking of my order ( when I bought it from Planet ) : http://www.dhl.co.uk/en/express/tracking.h...4&brand=DHL

And also pictures from skypax .  

This is addressed directly to Mr. Murple2 who doubted me.

12

Gemini PDA - Hardware / My last post here

« on: July 21, 2018, 08:40:10 am »

Oh. So, he made an unreasonable request. Tisk. Tisk.

The truth will out one eventually.

Onward!

From his previous posts, I think he didn't want to wait for it to be repaired, but wanted a new one in exchange, i.e. he was expecting Planet to ship him a new Gemini, before even sending the faulty unit back.

Well,
As I said,  I've waited really only a   few days for an answer of Planet, and after this I've  blocked Planet from my contacts. There  is an reason for this :
Two days before my problem , I've contacted Planet via website to buy an external addon camera. They had answered me next day. And after some questions about shipping cost ( hello@planetcom.co.uk ) , they had answered me in the same day. After my problem ( 2 day after the previous contact ) , I've contacted Planet again about my problem ( hello@planetcom.co.uk and robin@planetcom.co.uk ) without answers. Contacted them again via website and received an answer that my question was closed and was being treated in another post. So when it matters they respond quickly. For this reason I think it was  a tremendous lack of consideration of the Planet.
I hope no one here has this kind of problem.
But it's all right. I already donated my equipment to someone that will use it for repair parts. Thank you all.
I've already posted again here in this forum : https://www.oesf.org/forum/index.php?showtopic=35405.

Mr. Murple2 doubted my post and thought it was fake.
And I replied him  in the post above ( again here :  https://www.oesf.org/forum/index.php?showtopic=35405 ).

I apologize for my way of speaking ( writing )  in that post ( https://www.oesf.org/forum/index.php?showtopic=35405 ) , but I was outraged by his attitude.

Well, that is it.

Note : I bought the camera addon from a person here in the forum before my problem has occured. Please see : https://www.oesf.org/forum/index.php?showtopic=35378
I'll save or sell it when arrives.
That is all right ( also. )

Note2 :Whem I bought the gemini from Planet ,  I've paid Customs duties ( here in Brazil are too high - > 60% to 110% of ( price + shipping ).

Also I've paid additional shipping cost because I've asked Planet to ship to a forward service in UK ( SKYPAX ) and from there I've sent the gemini to Brazil ( additional shipping cost and Duties ). I did this to receive my device fast ( I've used DHL fastest shipping method  from UK to Brazil ).

So, I've spent a lot of money for nothing.

But this is all gone.

I am ok now.

Thank you all.
Sorry about my English ( There must be some mistakes and I ask you to disregard them ).

13

Gemini PDA - Linux / My last post here : another user ( gbiot ) with video problem

« on: July 18, 2018, 05:20:32 pm »

Again, very sorry to hear that Planet has not responded to you.

I would hope that it is related to them probably being under resourced and not a purposeful avoidance of you and your situation.

Anyway, all the best to you and thank you for all your help.

Best regards,

Mark

You're a nicer, and better man than I Mark.  It can only be seen as a digital tantrum, and there was literally no point in creating this thread.

Thank you for the compliment....

However, don't you think galodoido should have at least received a reply from Planet about his dead Gemini?

Think I would be frustrated if I was in his situation and heard nothing from Planet.

Frustrated, yes, but it seems he waited just a few days, AND over a weekend, before his "I've blocked them"-tantrum (I can't help but imagine a three year old stomping his/her feet in a tantrum when I read it...). His first post was totally fine, but don't really care for the second. And of course Planet SHOULD have been able to respond, but we all know they have a bad track record of that, so it is (unfortunately) as expected...

I didn't want to say but I feel there was something fishy about this whole thing. I'm not even sure the videos of the broken gemini were completely legit and I don't think galodoido has been entirely truthful. I'm sorry to say that and I'd be happy to be wrong.

You are wrong. But believe it or not .
I do not have to prove anything to anyone.

If I wanted to, I could perfectly make use of my assignments and prosecute Planet. But I will not waste time doing  this. Millions of cases  in Justice here in  Brazil and I do not have time to waste with nonsense. Time will tell you and maybe this company will break. Perhaps many problems will occur if they are no longer occurring. But I do not admit in any way that a person says that this post of mine is false. I would never lie about this, even because I work in a court  justice. Well, that's it.

14

Gemini PDA - Linux / My last post here : another user ( gbiot ) with video problem

« on: July 18, 2018, 04:59:44 pm »

You are wrong. But believe it or not .
I do not have to prove anything to anyone.

15

Gemini PDA - Linux / My last post here : another user ( gbiot ) with video problem

« on: July 18, 2018, 01:46:59 pm »

Note : I bought the camera addon  from a person here in the forum before my problem has occured. Please see : https://www.oesf.org/forum/index.php?showtopic=35378
I'll save or sell it when arrives.
That is all right  ( also. )