a lot of keys are not working

[Penorek]

Hello,
Many keys in the keyboard do not work. How can I solve them. How can I remove the buttons. Which tool do I need?
Thank you!

[spa]

Probably an initial defect.
This is a rare occurrence with Planet products.
We recommend requesting a replacement from Planet.

[Penorek]

Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

[Zarhan]

Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

Just send mail to hello@planetcom.co.uk, at least I've gotten responses pretty fast for maintenance-related cases (such as getting my CoDI fixed). I didn't take them up on their offer though, but at least I got a response.

[Dom (shymega)]

Communication with Planet is terrible, I think the company is bankrupt. There are no updates on the idigogo page. Does anyone have another idea. Thanks for your answer.

It's not.

[ArchiMark]

Two days ago Planet posted the following on IndieGoGo:

New Astro campaign update will be posted in the next few days.

[AndyM]

Several keys were not functioning properly on mine and the keyboard was stuck in US English layout despite being set to UK English, which is what I have. However, after no less than four factory resets all seems to be working correctly, at least as far as the keyboard is concerned.