Author Topic: Sl-6000l On Amazon For $300 Right Now! (Read 102520 times)

nmos · « **Reply #450 on:** December 31, 2004, 03:20:39 am »

FWIW when I called I spoke with a CSR named Carl and he got the ball rolling on the refund without any fuss and he told me it would take 1 to 2 weeks for my refund to show up. I then mentioned the possibility of a $20 gift certificate for my troubles and asked him to look at the notes in the order # provided by OG. He asked me to hold on a minute and when he came back he was willing to give me that $20 as well. I don't really know of course if he actually read the notes or just went for coffee but I didn't push it. The gift certificate (signed by Carl) showed up within 15 minutes and a confirmation that my A-Z claim had been filed showed up right after (no sig). About 10 minutes later I got a second confirmation from a CSR named Lauri who also claimed to have filed a A-Z claim for me. This second confirmation read more like it was a response to one of my earlier emails but that would be a heck of a coincidence. I'm not sure what to make of that but it does look like I have at least one refund coming.

bluedevils · « **Reply #451 on:** December 31, 2004, 09:06:37 am »

I called amazon not long after ORG posted the details for the certificate. I had no problem with my CSR. I didn't post earlier because the account is under my wife's and she just confirmed the confirmation emails.

mars · « **Reply #452 on:** January 01, 2005, 11:37:31 pm »

Amazon claims to be processing the A-Z guarrantee and I got the promotional certificate without any fuss.

The two lessons I learned are: (1) Be wary of third party selllers on amazon.com and (2) pick up the phone and talk to a CSR. After my third round of e-mailing amazon support telling them that their canned/scripted responses to my queries were not acceptable or helpful, they stopped responding. I was hoping to see how long it would take to actually get a real human-generated e-mail response. Maybe, I'll never know.

On the other hand, the Indian woman on the phone that handled my A-Z request was very courteous and professional.

PZee · « **Reply #453 on:** January 03, 2005, 08:51:40 pm »

I just got the email that my refund is approved.

Hope everyone else is getting their money back already as well.

Dimm · « **Reply #454 on:** January 06, 2005, 04:29:11 pm »

still no answer did somebody else got the refund? or everybody's waiting?

milo617 · « **Reply #455 on:** January 06, 2005, 05:54:15 pm »

Because of the holidays I was not able to file the A-Z guarantee until the 27th although I could have filed as early as the 24th. I called in today to check on the status and the CSR Cindy said that it would be a few more days. She did give me the $20 GC after checking the order mentioned in the previous posts. Still have to wait to get back my $2440!!!!!!!!

adf · « **Reply #456 on:** January 06, 2005, 05:56:43 pm »

Supposedly I get my refund the 10th. 39 days after the purchase. somewhere between 32 and 38 days since the fraud was known. It will be nice to get the refund. I am less than thrilled with the time.
adf

Dimm · « **Reply #457 on:** January 07, 2005, 05:07:05 am »

Yes, I've got today the email that my claim is processed! But still there is no money added to my account...

Dimm · « **Reply #458 on:** January 08, 2005, 06:39:43 am »

I've got money!.. It's finished!
No more third party sellers on amazon!!!..

adf · « **Reply #459 on:** January 12, 2005, 03:45:15 am »

Got my refund. yippeee.

It is nice that the A-Z really works and that Amazon kept their side of the deal. I would wish for better fraud response, but this is at least reassuring.

I will research 3rd party sellers much more closely now, though.
adf

bluedevils · « **Reply #460 on:** January 12, 2005, 10:11:00 am »

Yes I was refunded too. Thanks goes out to offroadgeek for all his work helping others stuck in this bad deal.

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Author Topic: Sl-6000l On Amazon For $300 Right Now! (Read 102520 times)