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« on: December 25, 2004, 10:26:21 am »
Just received an e-mail from Amazon saying that they've refunded the $305.99 to my card after processing the A to Z guarantee . I forgot how many times I had to call up before I could get them to process this before their stipulated time. Anyway, for my pains they gave me $ 15 + 20 + 20 = $55 worth of promotional certificates ( on 3 different occasions).
One thing I found interesting was that whenever I called Amazon during the daytime, I always got CSRs who were not very helpful and in fact one of them was outright rude; but whenever I called at night (I am located in the Midwest BTW, EST), I was able to speak to CSRs who were polite and genuinely tried to solve the problem and even offered me the above mentioned promotional certificates. The fact that these CSRs were Indian, as I am too, did not have anything to do with this, I hope
Here's to hoping that the rest of you who were duped too get refunded ASAP.
Happy Holidays.
Peace be on Earth.