they sent me a reasonable letter.
In reply I asked if they would consider brokering a group discount purchase using the refund money. Any one else want to encourage this?
here its the letter:
Amazon.com Customer Service wrote:
>Thank you for writing to Amazon.com.
>
>I have reviewed our previous correspondence with you, and I offer my
>sincere apologies for any misunderstanding thus far.
>
>I'm very sorry to learn that you've had a negative ordering
>experience with one of our Amazon Marketplace sellers.
>
>We understand that you have not received your order, also, we are
>aware of that this seller is not active with us.
>
>Please note that currently our system does not allows us to process A-
>Z Guarantee Claim on your behalf until your estimated delivery date +
>3 business days have passed . Therefore, I would request you to
>please contact Amazon.com again after December 29, 2004 using the
>special URL below:
>
>
http://www.amazon.com/more-info?comm_id=&q=mkp1>
>I can understand that this is a bit frustrating to wait till that
>length of time, but the delivery estimate for this item in your
>account is December 24, 2004. Therefore, we have asked you to wait
>for three additional business days. This additional period will give
>us the time to take right actions upon your order, under this
>situation so that this matter is resolved to your fullest
>satisfaction.
>
>When we receive a report from you using the form above, we will
>investigate the status of your order and take any actions available
>to us to resolve the problem.
>
>Further, we are not able to share customer account information or
>status, and we include Marketplace sellers among our customers.
>However, please know that we do take the feedback and performance
>records of sellers very seriously. We monitor seller performance and
>take administrative measures on an account when warranted.
>
>Though we are unable to share account details for jpettins@yahoo.com,
>it is worth noting that this seller's feedback profile indicates they
>have no open sales listings. You can confirm this by viewing the
>profile online. Just visit your order summary in Your Account, and
>click on the seller's nickname for more information. Links within
>the seller's Member Profile will indicate whether any open listings
>exist.
>
>Please note that it is possible for buyers to leave feedback for a
>seller even when the seller is no longer active.
>
>Again, please know how sorry I am that this experience has been a
>disappointment. We appreciate your choice of Amazon.com and hope
>that you'll feel comfortable returning to our site in the future.
>
>We here at Amazon customer service continuously strive to assist the
>customers in each and every way can and feel disappointed when we are
>unable to address customer's concerns. I hope you can understand our
>limitations.
>
>I wish you better luck in any future transactions on our site. Thank
>you for choosing Amazon.com.
>
>
>Best regards,
>
>Syed Samir
>Amazon.com Customer Service
>
http://www.amazon.com >==============================
>Check your order and more:
http://www.amazon.com/your-account >
I guess this covers my requirement. He is a fraud and they know, as I read this. I expect a refund by the 1st week of Jan.
I hope we can arrange a good deal and turn this into a merely delayed 6000z
anyone?